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September 2022 by JaMar Livingston
Primerime Auto installed new Autotech HPFP and a new driveshaft in September 2019. They also installed a new fuel line that was sourced from their shop. The HPFP were installed correctly, but the fuel line to the HPFP was not the proper material to hold fuel, so it ruptured. I had to have another mechanic come to my house in Woodbridge and fix the fuel line.The driveshaft was delivered right to their repair shop. 1 year later, I started to hear a knocking sound underneath my car. I thought it was the exhaust. Had different mechanics inspect the exhaust over the course of 2 years, replaced small parts here and there but no one could fix the noise. So in September 2022, I decided to upgrade my clutch packs and was told my driveshaft was not good. Upon inspection, the driveshaft was installed without and lubricant and the rear CV was totally inoperable. This has cost me around 7k in inspections/diagnostic and repairs due to a serious lack of attention to detail.I would not advise going to this shop.
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August 2022 by WINSTON ALLEYNE
Very competent staff. Truly professional.
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June 2021 by Floyd Lytes
Great service, very responsive, honest and upfront. Professional and nice… Definitely will be using them for my auto services….
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March 2021 by donald Bonsu
great people to work with
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February 2021 by Chip Bowman
Great work, great price
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January 2021 by Sarah Saint-Laurent
I can highly recommend Prime Time Automotive. Oral was exceptionally professional, knowledgeable, and also kind. And that is important. I was in an emergency situation and Oral squeezed me in, had my repair finished and complete and had me on my way home by the end of the day. He went above and beyond documenting his findings and was very interested in educating me on the repair and further recommendations. I’m glad I met him and would definitely return for future repairs.
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January 2021 by Sarah S.
I can highly recommend Prime Time Automotive. Oral was exceptionally professional, knowledgeable, and also kind. And that is important. I was in an emergency situation and Oral squeezed me in, had my repair finished and complete and had me on my way home by the end of the day. He went above and beyond documenting his findings and was very interested in educating me on the repair and further recommendations. I'm glad I met him and would definitely return for future repairs.
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January 2021 by Mia F.
Where do I start, my 2011 Audi sat in the garage since COVID started and I decided to get it fix. This shop brought it back to life! I had a dead battery and turbo issues. To sum it all up the whole turbo feature had to be replaced! plus the standard stuff for maintenance. But I would say this, from the time it was towed there to the time I picked it up, the customer service was IMPECCABLE! Better than the dealership! Lucky advised me every step of the way - breaking down each diagnostic code, cost and the need. Additionally, when he was not available, I was able to go anyone in the shop with no momentum broken! The garage is filled with well experienced mechanics and advisories , who has a passion for cars. Lucky, and Mike mainly worked with my car. Special shout out to those names I didn't mention, I am terrible with names but all the help given towards my car was greatly appreciated! It's the customer service, reasonable pricing and the ability to go back anytime, makes me recommend them to anyone.If your car needs mechanical, exterior and interior, stop in! If they can't do the work, they will refer you to someone reliable. So it's a win-win all around!
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November 2020 by Don Gardner
I was referred by a fellow Audi Enthusiasts, and was very skeptical because I always took vehicle to Audi Dealership. However I Had A Less Than Pleasant Experience On My Last Visit.So I Was Going To Travel To Another State To Get Oil Change Done (Customer Service Is Paramount).So I Scheduled Appointment, and I got there the outside was less than impressive, especially compared to dealership.However The Welcoming Greeting I Received Coupled With The Wealth Of Knowledge And Expertise O, (Yardie) Steve and the entire team shared with me was simply Superbike.Went For Oil Change and they found another issue that previous visit to dealer missed.So They Will Be Were My Audi Will Be Serviced At From Here On End.I Would Recommend Any Owners Of Audi To Give Them A Chance A They Will Earn Your Business.
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August 2020 by R&R Entertainment
Mario is the MAN!!!!! He's probably the best in terms of fixing audis in the DMV
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August 2020 by Nic Long
I need an itemized receipt and the alleged list of work to be done. I paid $2250 to walk away with a broken oil sensor and right fan. My oil sensor nor fan was “broken” prior to getting work done there. Further, no legitimate solution has been attempted to correct the wrong done or at least give me what I PAID for, part of which includes AC. It’s quite disingenuous to not disclose ALL vehicle failures prior to assuring the customer that a problem has been fixed.
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July 2020 by S
Words are so hard to explain with the experience and professional service I received today for my first experience with this shop. O was definitely great and the customer support along with the knowledge of the Audi is far from my expectations. They have a long time customer now. Thank you. Richard
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June 2020 by Kristie Johnson
Excellent customer service. Team is really professional and knowledgeable. Fair prices. 5+ stars!
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April 2020 by Surreal Innovations
I'm more confident and comfortable in this place than the BMW or Audi dealers. They're fast, they're competent, they're friendly. A+
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February 2020 by iAm CMack
I took my Audi A6 in for an oil leak. It was leaking on my fresh concreted driveway. The dealership didn't really wanna touch it but the guys at Primetime Automotive took care of it. Well ran business with top knotch technicians. Fairly priced services as well
