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February 2024 by Dani L.
Friendly staff. Go above and beyond to satisfy needs.
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February 2024 by Patricia Ruck
Only wish I lived in Maryland so I could take all my (many) questions to Christopher and Mikhail! Thanks for the great service and savings and advice.
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January 2024 by S Lambert
I dodmt know where these reviews came from, but I went there around 10:30am EST trying to add 14 lines to my company employees, and this man told me that theu don't offer free lines. And this made me feel dizzy ?, I held my peace and left. I believe it the beginning of the end because in this generation we are in right now? You don't turn people away simply because they're black. Every customer matter. Good luck with your racism.
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December 2023 by paula silverman
Today I witnessed the manager of the AT&T store, Deonte, provide the best customer service to a gentleman, that in my opinion, did not deserved to helped at all. Deonte stayed so calm and professional as this man made racist statements toward him. Before this took place, I personally received incredibly helpful and quick service. I will always go back to this store.
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August 2023 by Everett Paul
Not spending $2,000 on phone if I can't get a feel for it. If your that worried about phone theft, then put a buzzer on door for exit and get a security guard.
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July 2023 by Sebastian Noah
Malcolm was helping my in laws and my wife and I get phones. I wasn't even expecting to walk out of their with a phone but he helped us get the best price and went through the trouble of not only putting in any discounts he could but also remaining pretty zen while also putting up with all of us asking a million questions and answering them.Anyways we all got new phones and the experience was smooth and great. He even stayed well after closing to keep helping us get set up. Thanks Malcolm.
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July 2023 by Nya Ford
Excellent customer service kahrae was very informative and pleasant ! Upgrading my phone has never been so smooth i really appreciate his efforts to go above and beyond. I will definitely continue to come back to this location
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July 2023 by Z VD
Oh my god…. First off, it is incredibly disrespectful to be on your phone while working on something for a customer. The guy working is on a phone call with someone (significant other?). We couldn’t get anything done at the store with this guy so he called the customer service line. The girl who answers sounds like she is trying to work from a loud restaurant.
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July 2023 by Jeffrey Bell
The salesman there named Malcolm provided exemplary service. I wasn’t sure how things were going to go because I haven’t updgraded my phone in years and I’m not the primary account holder. But Malcolm said to me that was not a concern and asked me to contact the account holder and he walked him through on how to add me to the account. So long story short Malcolm got me situated with my brand new iPhone and helped me transfer all of my data over. My daughter and my mother were also with me at the time and we mentioned getting our little one a new iPad. So Malcolm helped my mom apply for an AT&T account and she was approved for an unbelievable monthly rate for the new iPad. I would recommend the 10000 York rd AT&T location for anyone looking for assistance with a phone or tablet
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July 2023 by Latrice Hall
My salesperson was very friendly and knowledgeable. She gave me the best plan for me and saved me money from my previous plan.
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June 2023 by Pam Dwan
Miceala helped us and went above and beyond to assist my daughter in transferring data to her new phone! She was wonderful!
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June 2023 by MaryAnn Lambrecht
Malcom was wonderful to deal with. He was very polite, knowledgeable and thorough.
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May 2023 by Louis Smith
The salesperson I worked with was very helpful. I had a problem with the iPhone I initially purchased. When I came back the next day, she got on the phone with Apple, and between the Apple advisor and the AT&T advisor, they solved my problem.
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March 2023 by Emily Holden
Best customer service and the best AT&T location on York Rd! I’ve always had wonderful things to say about this store. Today I had an upgrade and wanted the new iPhone 14. My experience was very pleasant and easy. Malcolm was very attentive and had me all set in only 30 minutes. Easiest and quickest experience I’ve ever had at an AT&T store. Will continue to return to the location for as long as I reside in the area.
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February 2023 by Chanel Franze
Malcolm at the Cockeysville location was awesome! He was patient, answered all of my questions and even ended up finding a better service plan for my family. It was a very positive experience, he assisted multiple people during my time there and he was just as patient and attentive with those customers
