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February 2024 by Alla Guseynova
As usual, Chris provided a great, timely service with all explanations I needed - thank you!
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February 2024 by Morgan Hudak
I worked with Jordan and he was so helpful with explaining things in normal terms so I could understand what I was getting done with my car. He showed me a picture of what was wrong with my tire. He was the best I highly recommend!!!
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February 2024 by Charles Wiener
From calling to schedule to check out, was an easy, clear, friendly experience. Appreciate Eric's communication and explanations. Sending videos of needed repairs is incredibly helpful. The staff at Audi Hunt Valley is always welcoming. I like that you have the option of speaking to a human, if you'd like. I've been taking my car to AHV for almost 10 years and they are always 5 stars.
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February 2024 by Alexandra Welzel
Audi Hunt Valley exceeded expectations.I had lost faith in the Audi brand after my All Road had an unexpected and catastrophic mechanical issue, despite regular servicing and upkeep. The service team, (Jordan and Mike), knew they had an unhappy camper and worked with me to explore repair options. I was ready to sell them the car and walk away.Tony, the GM, stepped in and had an open ear. He led a great customer service campaign throughout this process.After speaking with Tony, I agreed to speak with the sales team to explore options, and was connected with Baine. He walked me through sales and lease options and was super transparent about the pros and cons of all scenarios.Long story short - I walked into Hunt Valley Audi disappointed and frustrated with my car situation. The team’s work to keep me as a customer paid off - a few days later we all celebrated as I drove away in a new car.Thanks Audi Hunt Valley!
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February 2024 by Lee Podles
Excellent service from beginning to end. They detected a serious problem with the brakes and fixed it in a few days.
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February 2024 by Ashwani Khanna
Jordan did a wonderful job as always
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February 2024 by Jeff Rutter
Professional ...Communicated the issues well.....from start to finish...5 star!!!
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February 2024 by Rory Dechowitz
I can’t thank Eric Vest and his team enough. He was ready for my appointment when I arrived. He answered a few questions I had and then showed me the solutions on my touch screen. The technician results of my Q5 service was explained perfectly along with options. My service could not have gone better. Thanks again Eric and Hunt Valley Audi ???. One week after I had my 2023 Q5 in for a great service visit - I had an extended warranty issue with my 2018 Q7. I was fortunate again to have had Eric Vest as my contact. He got through all the red tape and got my car fixed under this extended warranty and right on schedule. Thanks again to Eric and his team for stepping up and making this happen !!!!!
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February 2024 by Alida Ortiz
The customer service is always impeccable. The service team are cordial and communicate efficiently.
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February 2024 by Rachel B
I really appreciated the assistance from Jordan and his team when bringing in my 2020 RS3 for her 40k service.
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January 2024 by Linda Magill
I have had a problem with my leased Audi Q5When in reverse it suddenly sound like I hit something, or the car is seriously dragging something. It is a sudden frightening sound.THEY HAVE DONE NOTHING to find the problem.
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January 2024 by Colin Ratner
GERSON is the most knowledgeable, humble, and professional car sales person that I have ever encountered. I am in sales, in a different field, and had a great experience with him. My wife and I 100% recommend Gerson if you need an Audi.
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January 2024 by Ashley Greenberg
I was very nervous going car shopping because I wasn’t 100% sure what I was looking for and a lot of car dealers can be pushy. I had an appointment with Baine who made the process so easy and quick without being pushy. I test drove the car I was interested in and Baine explained everything very concisely but detailed in a way that made me feel comfortable. He assured he would make the buying process quick. I decided to buy the car and from there he continued to very accessible for any questions I had (which were a lot). He walked me through every step of the way and I had a wonderful car buying experience! I don’t regret my decision at all and highly recommend Audi Hunt Valley!
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January 2024 by yash patel
Charging for gas when you drive the loaner for just work and back is absolutely ridiculous when you buy a luxury car. If I drive a $95k car, you charge $10 for gas???
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January 2024 by Bill Hang
About 10 days prior to me seeking help at Hunt Valley I had service on the car for a transmission leak. That was done in Greenville, SC. When I got the car back from that service I immediately drove to the Baltimore area to visit my son. The car performed fine on the highway, but had a clunking sound in town when braking and accelerating. It didn't occur all the time, but it did occur and had not occurred prior to the transmission work. I was concerned and didn't want to have problems in my further trip north to Greenwich, CT to visit my other son or even further north to Rutland, VT where I am now at a second home we own. The people in Hunt Valley Audi checked the car out and confirmed it was fine to drive. They explained what they thought was going on and reassured me very nicely. I was treated very well there.
