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December 2023 by Paul Choe
Maybe people had 1 bad experience, but I've been with this specific branch for around 2 years now, and every time I had an issue or question. Mr. Marlan(spelled his name wrong) and gigi and the entire staff have done everything swiftly and promptly. I'd say give them a second chance. They are extremely knowledgeable and very considerate both from a financial and empathetic perspective.
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September 2023 by Kkrish AD
Very friendly staff, extremely polite. Gigi Tiburcio was very helpful and knowledgeable.
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May 2023 by Marie Garrett
I'm so impressed with Amanda Stevens! She is knowledgeable, efficient, professional and effective. It was a pleasure to have her help me with my BoA account. A special Thanks for an exceptional job.....Well Done!
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May 2023 by George Zarzecki
Friendly staff, kind, efficient - my favorite BOA branch.
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April 2022 by Dhrumil Patel
One of the worst custser service at this location their ATM machine is always out or order my money got stuck in ATM & nobody was ready to help me even bank of america customer representative was not ready to answer phone in business ours.
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January 2022 by Kay
Rude branch manager! Marlon Gittens. Snotty attitude. Very slow wait times because there is not enough staff. I also don’t like the fact that you have to give all of your business details while standing at the front of the plexiglass. Everyone can hear all of your business. Need to figure something else out. And he took a customer before me! When I came in before her! He even checked me in first.
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September 2021 by Kay R. Islandroots
Rude branch manager! Marlon Gittens. Snotty attitude. Very slow wait times because there is not enough staff. I also don’t like the fact that you have to give all of your business details while standing at the front of the plexiglass. Everyone can hear all of your business. Need to figure something else out. And he took a customer before me! When I came in before her! He even checked me in first.
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September 2021 by Kate C
Closed 3 or 4 days a week now. Showed up on a day it’s supposed to be open at 12:20. It’s supposed to be open until 1:30 yet the security gates are down and it’s dark.Closed 2 accounts due to nothing but long lines and diminishing banking hours. (And trying to charge me for a faulty atm card to replace it). Closing the rest ASAP. Ask the CEO making $20 million a year to take a cut in salary instead of taking the service away from customers. BoA is focused nothing on profits at the top.
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December 2020 by Scott G. Dietz
To cash a check, I had to sit and wait. At about the 10-minute mark I opened up Google to check the ratings of the bank. Majority of one-star reviews and a total of 2.6 stars currently.Just poor service from the bank, as well as a bad attitude from the manager, Abby. Will never go to that branch again
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October 2020 by Michael Latimore
Poor and rude customer service to customers out of state. I will not be returning here. Maybe it’s the attitude of people in general in this area.
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March 2020 by Samuel Alo
Best Bank of America branch ever- love the new management
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March 2020 by C. K.
This bank was the best 2 years ago.... But times have changed. All the new tellers are slow and there is usually only 1 working at a time... EVEN THOUGH THEY'RE ARE 6 Employees in there !!!!! Not one native-born American working in there either. Unbelievable.
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February 2020 by Mary Lynch
Hunt valley location is the pits. Walked in to remove a deceased family member and before they even checked my documentation, the greeter said, “that will take 2 hours, we have to send it legal and you must stay for the duration!” What!?
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February 2020 by Julie Johnson
Worst bank ever!!! All the one star reviews are spot on.
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February 2020 by Gaurav Raicha
Awfully slow service. Most times there is only 1 teller present. The managers in this branch are good only to tell you why something cannot be done.
