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February 2024 by Christina Hurst
I recently purchased living room furniture from this location. Mr’s Barbara was the associate that assisted with my lovely shopping experience. She was very patient with me and was able to answer the many questions that I had. I spoke with her on several different occasions before I made my final decision. I love how the final customization of my living room set came out!! Thank you Mrs Barbara with the knowledge you provided me and your amazing patience.
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December 2023 by Jonathan Lascaux
The customer service is disappointing and if you have any issue, their is a very poor support. It clearly doesn’t match what we sell you in the store.// It was even nicer to receive a response from the owner on Google, asking me to write to the customer service, which I already did previously without receiving any answer.
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April 2023 by Dia Everett
I love this place! They are super friendly and helpful, the prices weren’t too high and the store was very clean. And everything is great quality!!!! I definitely recommend Bassett Furniture guys!!!
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February 2023 by Karen Park
2/2/2023 - Today, my custom furniture order was delivered. This order included a 3-cushion sofa and recliner chair. The sofa is gorgeous, but the recliner chair delivered was NOT the model that I tested on the showroom floor and had expected would be included in my order that was delivered today. I know this is an error because the recliner controls on the store model I tested were on the outside of the chair and were like buttons - easy to access while sitting in the chair and located on the right, outside panel of the chair. The control for the recliner I received is on the inside of the chair, next to the base of the seat cushion, and is a lever-like paddle that you have to pull. (You can see this small, black lever in the picture attached, near the base of the seat.) You cannot see the lever without taking the seat cushion off, the lever requires a certain position of leverage to activate it even after squeezing your hand between the right arm and the seat cushion, and the lever is best accessed when either the cushion is off the chair or you're not sitting in it. All of these features render this recliner model useless for me, which is why I would not have purchased it. In addition, I had researched online the Bassett models for over 2 years before walking into the store to place my order - I knew what I wanted.Within 10 minutes of receiving the furniture, I was on the main customer service line for Bassett, and they directed me back to the store in Cockeysville, where I purchased both items. Until this issue is resolved, which is defined as me receiving the recliner I that tested in the store and in the custom fabric I requested, then I must rate this store poorly. It pains me because the sales woman was fantastic to me in the store. Today, she has promised to follow-up with me on Saturday, February 4, 2023, because she is out of the store today and tomorrow. After that conversation happens and contingent on Bassett's service recovery, I will return to add to or revise this rating. Unfortunately for now, I've not had my new furniture more than 3 hours and am highly, highly dissatisfied with the recliner that I received. Since I am very happy with the sofa that I received (because it was the sofa that I ordered), I am giving this store a 2-star review. Without the redemption of the sofa, this would have been a 1-star review. It will be up to Bassett to compel me to change this review.
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August 2022 by Laura
Not a good experience with this store when we purchased a $3k bed frame from Basset. During the browsing process we made it very clear to the saleswoman, April, that we were not sure of the dimensions of our new house so we were hesitant to actually move forward with any purchases. She assured us this was no problem at all, we could easily return the frame if it didn't fit into the house upon delivery. Well, she failed to verbalize that if this were to happen, we would be charged a hefty restocking fee and, sure enough, the frame did not fit through our staircase. When we called the store and spoke to Marie, her only response is that "it's in the terms and conditions that you signed to." Well, shame on us for not reading the fine print within the several pages they handed us and trusting that a return was be easy. I am really disappointed with how they handle business.
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August 2022 by Kim Harrison
I can’t say enough good things about my experience buying furniture from the Hunt Valley Bassett Furniture store. Our design consultant, Roger, did an exceptional job listening to our needs and finding us furniture that was the perfect fit for us. When I wanted to change our fabric choice, I called Latasha and she was amazing to work with! She listened to what we needed and then provided a great solution. My experience with this store was wonderful. You’ve got a customer for life!
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June 2022 by April Gagliano Cullett
Great Company!! Highly recommend.
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March 2022 by Laura Humber
Not a good experience with this store when we purchased a $3k bed frame from Basset. During the browsing process we made it very clear to the saleswoman, April, that we were not sure of the dimensions of our new house so we were hesitant to actually move forward with any purchases. She assured us this was no problem at all, we could easily return the frame if it didn't fit into the house upon delivery. Well, she failed to verbalize that if this were to happen, we would be charged a hefty restocking fee and, sure enough, the frame did not fit through our staircase. When we called the store and spoke to Marie, her only response is that "it's in the terms and conditions that you signed to." Well, shame on us for not reading the fine print within the several pages they handed us and trusting that a return was be easy. I am really disappointed with how they handle business.
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March 2022 by Christopher Buzby
Get ready to be snubbed by the sales team if you have a child with you. I ended up ordering from the Annapolis store, will not be going back to this store.
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January 2022 by Mary Murray
Our new sofa and chairs were delivered yesterday and we are so pleased! The design service was first rate; the fabrics complement our oriental rug perfectly. The pieces are so comfortable. Great styles, great service. Highly recommend!
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April 2021 by Matthew Sprigg
Something about our situation, two people smoking outside, seeing us pull up as a family, I walk in alone. The associates put out their cigarettes when I walked up and moved to the door. When walking in, the associate identifies themself and then proceeds to say that we should wait for my wife (who asked me to go in alone). My wife stayed in with my boys at our vehicle and was going to come in should something jump out at me and I would go tend to our son’s. The associate clearly upset my wife was not there at the same time as me, asked me again if we should all be there. Mind you- this was only within the first 60 seconds of interaction, quite irritating, especially in this day and age. I responded no and they reluctantlyThis happened in May 23, as the store reopened, Memorial Day was in view and things were still a bit “Covid fragile.” The store seems to be very nice, well laid out, and clean. We will certainly not be going back to a place exuding judgement as this. Sadly- disappointed.
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March 2021 by Sarah McDougall
We had a great experience here & Curtis is excellent to work with!
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August 2020 by Kelli McClelland
We bought a table here 2 1/2 years ago for $6,000. We bought it because of the reputation of the company and we absolutely loved it. About a year in we started noticing the finish chipping. The warranty only covers one repair from one incident for the lifetime of the furniture. Customer care was no help. We now have a table that looks like it has been attacked by shrapnel and we haven’t even paid it off yet. Bassett charges designer furniture prices, but it does not stand behind the product. I will never shop here again.
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June 2020 by Ira Miller
Beautiful furniture.
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November 2019 by DAVID DRUTZ
Our salesperson was very helpful and professional.
