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January 2024 by Jill Bailey
Thank you for coming to our rescue! Another auto shop had put windshield washer solution in our car without anti-freeze when we took it in for regular service, and it caused us to have unsafe driving conditions on an icy roadtrip. We pulled in here and they took care of us!
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January 2024 by Cassie
Bought new tires from them, popped within a few months and improperly put the bolts back on so we had to break it off
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January 2024 by Ave Guy
I called and had a general question. The guy on the phone had an attitude problem, as if I was bothering him. He didn't want to answer my question about basic tire repair. It's hard to get new customers. You should try harder when someone actually calls your number. You are not doing me a favor, I am doing you a favor. I don't care how good you think you are, I'm never going here. I recommend everyone stay away from this place. There are plenty of other tire shops that would love to earn your business.
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November 2023 by Noah Silva
Terrible customer service. Guy in the front had a bad attitude. I’d recommend any other place across the street.
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November 2023 by Sherrye Walker
Once again, Brooks-Huff shines! I had to have my car towed in on a Sunday because it wouldn't start (even after trying to jump-start it). By Monday morning, my car was diagnosed as needing a starter and, by noon, it was fixed! Everything's running fine now. Thanks, Brooks-Huff, for your quick and reliable service.
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July 2023 by Marion Foster
Received great, speedy service for a walk in issue with a tire. I'll definitely be coming back.
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June 2023 by Melanie O.
Accidentally called this tire shop instead of the usual Brooks-Huff I go to in Towson. Good thing though, since it turns out the shop in Towson has been absolutely swamped and this one in Pandonia could take me same-day. The tires they had on hand were a bit out of my price range but they were able to find a more affordable one for me to get delivered from a nearby warehouse.There's plenty of good places to eat nearby if you want to get a bite while you wait, even a Lidl to do a little grocery shopping. Staff focuses on getting the job done. I'll definitely return here when I need anything else.
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June 2023 by katharina Boser
Super friendly and helpful staff got us on the road with a flat in half hour. Without charging an arm and leg. Thanks!
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May 2023 by Lewis Eichelberger
I had a great experience from beginning to end. Jay and Lisa Huff were family friends and are missed dearly. I have memories of my Sister and I playing in the tire towers at the Hunt Valley location. The Padonia location offered outstanding service and great ETA, as I had to be at work. Mr. Gamble was very congenial and made my day, as well as changing a bad situation to good. Thank you.
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January 2023 by SEAN HEEGAN
I strongly DO NOT recommend Brooks Huff for any services. I first had my SUV in about 3 weeks ago for an oil change, brake light, 2 tires and alignment... only 3/32 were worn down off my rear tires and I was being pressured to buy 4. I opted for 2 only, went to pick it up just before closing and was informed they did not get the tires, which really messed me up because I had to go out of town but they did order them. Last Friday my wife's car's check engine light came on, we dropped it off and they came back with a multi page list of things to do that was estimated at around $9,000 dollars...also listing things recently completed. We picked the car up, took it to another mechanic, and was informed the catalytic converter was clogged and causing the issue... Their price installed with OEM equipment = $1300.00. Brooks Huff had that listed and their price was over $2000.00 plus labor. If you don't mind paying a lot of $$$$, this is the place to go. I have heard the same complaints from others and if you're a woman, you're more than likely to be taken advantage of.Service: General repairs & maintenance
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January 2023 by Liz Liberatore
Called them about replacing a brake light and they were able to fit me in within minutes. They were very pleasant and quick and had a nice waiting area. Appreciate their accommodations for my last minute request and high level of service.Service: Auto maintenance
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December 2022 by Danielle B.
I stopped by because my apartment complex was up the street and my cigarette lighters in my car didn't appear to be working. They were nice to get me in right away to check my car out. The mechanic was very nice and explained that he checked the power and that nothing was wrong with the lighters, it was my phone charger plug. I was embarrassed, as I thought I checked all three of my chargers but I guess I was mistaken. I was surprised that just to tell me that, I was charged 75 dollars. I thought it was a bit steep. I'm kind of left feeling like a woman taken advantage of :(
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December 2022 by Jian li
Thanksgiving madness.After sending my daughter back to school after thanksgiving, I was on my way home and stopped locally to grab some food. Unfortunately the car hit something on the road and blew up my tire. If this happened 20 years ago, it would be a nightmare. However, at internet era, I immediately went on google searching and reviewing close by tire repair shops. Within minutes, I found brooks-Huff, close by with excellent overall reviews. Rather than risking further damage to my wheel rim, I managed to park my car at brooks-huff parking lot for the night.This morning, I went over there at 7:30 just when it was open. Mr. Gamble was greeting me with professionalism and courtesy, just as I read on the review. He quickly reviewed my situation and quoted me a honest price, and technician began to work right away. I went in at 7:30 unannounced, came out at 8:36 with the new tire installed and ready to roll. I need to thank google for making everyone’s life so much easier, and most importantly I want to thank Mr Gamble and brooks-huff for a job well down.Happy Thanksgiving all around.
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December 2022 by David M.
I have lived in the same area since 1996. It took me a few years to "find" this location, but when I did, I have never left and take my vehicle here exclusively unless it's an oil change where I have a dirt-cheap coupon or something. I have one of those above-and-beyond stories where the guys here just popped in my headlight (for free) when I took out the wrong one when trying to replace it myself. It literally took two minutes and while I was prepared to pay, the manager just had one of his guys pop it in and they sent me on my way with a smile. So I *do* have that story, but I also have a half dozen or more stories where they just flat out treated me right and provided services quickly! (with an exclamation point) and always at a reasonable price. My wife has had similar experiences, and neither of us will hesitate to go to this Brooks-Huff location again.
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November 2022 by Kevin S
I had to use these guys for years, purchased a used car and ask them to look at the brakes. They were adamant that we needed to do all new pads and rotors, I decided to delay the work and took it to a different shop about 10,000 miles later, and the new shop told me Everything was in good shape and there was no work for them to do. Just took it back Now 40,000 miles later and they again declined the work saying everything looked good and I probably had another 20,000 miles.
