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October 2023 by Ginger
Sometimes Loft is a hit, sometimes it is not. Be sure to always wash on delicate setting and hang dry. Otherwise the clothes will look worn very quick
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June 2023 by Marcia Lakein
Nice stylish clothes for smaller size people
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May 2023 by Ayesha S.
They don't even deserve a one star except for the one lady. It's terrible the world we live in today. I am a African American female. Went to the store with my mom and sister to pick up a item that I purchased online. My sister wanted to purchase something else. We were followed everywhere, until I got to cashier. I will never go to this loft again. Very bad experience. All customers should be treated the same.
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March 2023 by Sherry Lebowitz
I must not get out much to shop because the clothes look like something from the 1950s. And I don't mean that the styles were so beautiful that I wanted to wear them again! Some very strange looking things. I used to think that loft was more of a classic, conservative but yet somewhat trendy store. There was a sale 40% off and I did purchase three shirts, still overpriced at 40% off!
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December 2022 by Laura de Cordon
Very bad customer service. Rude person at the cashier. I always buy in Loft but this person made the experience this time a very unpleasant
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September 2022 by Jason Keyes (JEKeyes)
Excellent sales right now. Friendly and courteous staff
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May 2022 by Angela Carroll
Check your price tags and receipts, ladies. I have been shopping at this Loft since 2016. Over the past two years, each time I come to this location and buy something in their sales section, the price is rung in at the cash register incorrectly. Who knows how many others it happened when I wasn't paying attention. I have to go back to their Canton location (I live in HE now) to have them give me a refund because they didn't ring up the items correctly. I went in a couple of weeks ago, and it happened again, but this time I was ready and paying full attention. The item was marked on the sales tag as 59.99, 50% of sales items, rang into the system as $35. Most recently, it was a $5 difference, but previously it was $20. Pay attention to this location!PS, I wasn't going to say anything, but Tina is spot on. They only say hi to you or ask you if you want help if you are white. I had over an armful of items to try on and an associate walked up to a white customer with maybe two items in her hands and asked to start a fitting room for her. I was not asked anything or even acknowledged. I actually complained to the SM about it a couple of years ago.
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September 2021 by Lourdes Acosta de Jonosky
Love the store but did not find much this time
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June 2021 by Scott Polanka
Very Nice Customer Service!
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January 2021 by Angie Robinson
Very clean
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September 2020 by Judith Ekaha
Excellent service
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August 2020 by Anya Gibson
The clothes are very good quality and are cut in a way that just seems to fit me perfectly. The Loft is my absolutely favorite women’s clothing store for casual, business and dressy occasions.
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August 2020 by Sheila Freed
I love their Jean's! So many cute and different things there.
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July 2020 by Morgan Polen
Clothes are super cute and affordable! Staff is always always always on their game- accommodating customers, being sociable, and taking cues if someone just wants to shop. They have helped me many times!
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February 2020 by Tina Hoffman
I really disliked my shopping experience there. Staff definitely caters to a F6 clientele. The lady processing a return item from an online purchase was incredibly rude and made snide comments about how little I paid for the item. She also made me jump through some unnecessary hoops to do the return. I've had no issues at other Loft stores, but the hunt valley location might as well hang a sign that says "whites only."