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April 2024 by Spirt New
Are salesman was great !!! He was intelligent,, understanding new all about the mattresses I've had 5 back surgerys he new watch one was good for me but still had me and my wife try all of them out ,,, but he was right the he suggested was the right one ,, so keep that salesman he was awesome !!! And thank you mattress firm ? 1
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March 2024 by Peter Zaleski
Kenton was great. He was very friendly, easy to talk to. He made our experience stress-free. Thanks!
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March 2024 by Katherine Brandt
Couldn’t have asked for an easier experience - our sales guide Kenton was so helpful and listened to what we wanted, our preferences and budget, and pointed us to the perfect option. We didn’t have to waste time trying every mattress in the store because he quickly narrowed it down and showed us a handful to try - and he nailed it with the selections! The process was quick and easy, and the sales prices were fantastic. We can’t wait to try our new bed!
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March 2024 by Keisha Mapp
I went to Mattress Firm on Joppa Rd just to get a new comfortable mattress. I had no idea I was going to order an adjustable bed. The best purchase to start my year off. Kenton was an excellent sales associate he was very patient and knowledgeable about the many different beds. My delivery men were nice and did a good job putting it together to my satisfaction.
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February 2024 by Andy Endres
Josh was very helpful and courteous !
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February 2024 by And L
Kenton was terrific! He provided us with very helpful information without ever pressuring us to make a purchase. I normally would not go to a mattress store and our intention was just to try out some mattresses and then order online. I would definitely go back to see Kenton if we need another mattress!
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February 2024 by Holly Guidry
Great prices and courtesy service
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January 2024 by Kate Batlas
Josh was great!
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January 2024 by Dimitris Zervas
Today on 01/14/2024 my wife and I went to this location for a new mattress. The lady ( forgot the name ) was very unfriendly and had a very bad attitude. She thought we’re some kind of idiots. We went to her desk to buy the mattress and she kept talking with that attitude that makes you feel you’re garbage. We just walked out. I see the reviews talking about men sales people and give a good service to customers and I really wish someone else was there today. Our desire to get a mattress from them, is over. Never again ..
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October 2023 by Dorothy Hordubay
Josh was welcoming from the start and was expeditious in helping me select the best mattress and frame for my 93 year old friend.
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September 2023 by Alyssa Shedlosky
This was my second time going to Mattress Firm to purchase a mattress for my son (first time was for my other son). Both times, the selection has been decent in our low-to-mid price range. I had the same sales manager both times and he was knowledgeable and patient while my sons tested beds. I most appreciated that the manager was the right amount of attentive but not pushy and the whole process took less than 30 minutes. We’ll also get the mattress is less than 1 week. I didn’t research mattresses or prices so I can’t say how they compare, but I recommend this location for great customer service.
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September 2023 by Karen Franklin
I really appreciated all the expertise of Aaron in Owings mills/ and especially Ms. Kimberly she was absolutely the best she knew her stock very well.and settled every question I had. As my senior parents are unable to physically visit the store. Kimberly helped us to make the best decision. My parents are super please with the help she gave, we highly recommend her services. Thanks again ? K. Franklin
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September 2023 by Aaron
Kim was exceptional! Her kindness and knowledge of every mattress was extraordinary. She should be commended for her work.
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September 2023 by Jay Krakowitz
Matt was great to work with. Very knowledgeable and did not rush us. I recommend this store.
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September 2023 by Ron Zielke
Doug, our sales man, took into account all our specific requirements and found us the best mattress for our needs. We tried out many mattresses under no pressure to confirm that his recommendations were correct. We are repeat customers since we also bought our last mattress from Mattress Firm.
