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January 2024 by Daejah Bryant
I came in after the most unexpected event of my tire being flat alongside my child. We fortunately were able to make it to NTB & was greeted by Sergio. He handled everything swiftly & made my experience great by being transparent on everything to expect! I will definitely return to this location and recommend others as well!
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January 2024 by Graham G
This NTB location is convenient and well run. Service was done on time and salesperson was very professional and courteous. Kelly, the manager, is both honest and fair. We have been taking our vehicles to him for service and reair for 30 years. Even though there are2 locations closer to us we prefer to take them to this NTB where he is because he is someone we trust to get it done, done right, and stand behind the work. HIGHLY recommend.
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January 2024 by Ryan Burton - Sheppard Pratt
Hit a pothole and had to replace tires, Vance helped me out. I replaced all four tires, and they were the best price and service out of all of the stores. I called friendly staff, quick turnaround, would highly recommend.
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December 2023 by Min Kim
Had 4 tires replaced which were missing two valve caps, no big deal, they replaced them. In less than a week, I had to bring my car back twice for leaking valve stems and once more to have a tire rebalanced due to my steering wheel shaking at high speeds from a loose wheel weight. Save your time and money by taking your car to the dealer or anywhere else than this place that knows what they’re doing. Their systems are always down when you need to have them fix something they didn’t do properly the first time, how convenient. I wouldn’t trust them to refill the windshield wiper fluid in my car let alone an oil or tire change. They employ punks that have zero knowledge of how to do their job or provide customer service. Total clowns running this establishment.
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December 2023 by Cole Natterman
Called yesterday to see if they could patch my tire and they said they could.i go in there today and they sell me a new one. The hole in the tire was smaller than a dime. Price wasn’t to bad on the new tire at least. Service was fast and good.
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December 2023 by bob sweeney
I had a slow leak in my tire so I came in to have it patched. Seemed simple enough. What I ended up with was a tire that leaked more quickly and a stripped stud and lug nut. Even after returning two times the same day. I was told to come back in the morning to fix tire again and replace lug nut and stud. So I did that. Two hours later my tire was finally patched but no stud/lug fix. The man that can do it isn’t allowed to leave his desk (what?). So now I have to schedule to come back again, forcing me to miss more work and drive around missing a lug nut. This whole experience has been ridiculous, unprofessional and rather pathetic. Oh, they also tried to sell me a brake job after all that mess. Do your self a huge favor and go somewhere else. Literally anywhere else.
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November 2023 by Ryan B.
Manager jay gave one price and agreed to accept a coupon for an oil change prior to service, then gave multiple different HIGHER prices for an oil change after the service was completed. Do not go here for any reason, not reliable, trustworthy or knowledgeable about their own prices.
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November 2023 by Julia Merrell
Awesome and super friendly customer service! Got 4 new tires for a great price! Would go back and I recommend !
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November 2023 by Rebecca Wyatt
I had a full set of tires put on my car. Had great service. This morning, I bring my car in, called 25 minutes before to let them know I'm coming. The CSR said no wait time. I get here 8:37, no cars in front of me. I waited 20 minutes for my car to be pulled in. I walk out front and the same car that has been sitting in the parking lot since I got here, had a door open. The tech was finally getting out of his car to pull my car in. Now, the issue isn't that he was sitting in his car. The issue is I'm on my way to work and my time wasn't valued. Not only did the tech get out of the car but the csr did too. Not one person in the store. Door wide open. Just a weird experience overall and quite irritating. I compliment far more than I complain but it's not okay to leave my car checked in and sitting for twenty minutes. Then, go to the bathroom and there isn't any toilet paper. Like , what am I supposed to do? I don't think I'll be back to this location. Just not a good experience.
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November 2023 by Jasmine Hood
I recently got a flat tire and immediately came to NTB because I know this location always takes care of my needs with whatever the problem is with my car every single time. I’m taking time out my busy day to write this review because this location never disappoints and goes above and beyond for their customers they all deserve promotions for their hard work and amazing professionalism. I will always come back for service if need be, thank you all so much!
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November 2023 by Sugaray Mii
I did my oil change today at Cockeysville MD,the guys and the lady were pleasant and knowledgeable. I was out in less than an hour, they answer all questions intelligently. It's a store for your vehicles needs
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November 2023 by Ginny Hornbeck
Diagnosed and replaced my battery and alternator promptly for a very fair price. Everyone was so friendly and professional!! Highly recommend
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September 2023 by Amanda Maurer
I was not impressed at all. They gave me terrible advice. I was told by two of their workers that I only needed to replace one tire on my AWD vehicle after hitting a nail. After telling them I wanted both replaced, they said they would order the second. Going back the next day, I sit for an hour just to learn they don’t have the tire yet. Complete waste of time. They tell me they have verbal confirmation from another NTB down the road that they have the tire we need. I called before going there and the worker from that location tells me he just told this man he didn’t have the tire. My husband and I ended up having to travel to another NTB in Towson to buy just the tire because that location didn’t have any tire technicians that day and didn’t know if or when they would be back that week. Thank goodness we knew someone who could put it on for us.It also irritates me when a company advertises a military/first responder discount on their website, but their workers don’t know to put it into their system or just flat out refuse to give it to you. Overall, terrible service. I will likely never visit another NTB location again.
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August 2023 by Ryesha M.
I didn't have an appointment but they did for me in. And it was fast and the head manager was really nice. The service team was great as well! I'll be back to have tires and rims installed soon! Thank you guys!.
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August 2023 by Hayley Nelson
They not only put my new tire on but they also fixed the bent rim that amazon sold me. They are so nice! Best customer service ever! I recommend going there for all your tire and car needs!
