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November 2023 by John Sparks
I specifically went there to get my propane tank refilled, and I like the fact that I could get my own tank refilled as opposed to Exchanging. Good quick service and they charge you per pound of propane, so if you're only fillingg up half a tank you only get charged for half
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November 2023 by John Simpkins
This is a fantastic hardware store with great products and very helpful staff.
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October 2023 by Jacob Yates
They happily took $8,000 from me over a month ago, to setup a pellet stove, they lied about calling and leaving a VM (phone calls are easily tracked these days) and if true they never tried to call again? Patience costs you money with deceitful people, spend your money elsewhere.Edit: I pulled up my phone records and no call from them any day or time. Question is, do they fire the liar or think verizon is against them?
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August 2023 by Donna B
I decided to paint my kitchen ( I am a beginner & had no idea what I was doing). A friend recommended Ace in Cockeysville My review is about an employee, Marlene, who really stood out. She patiently answered my questions, was sensitive to my budget, and recommended the supplies I would need. Ten days later, I returned with questions and a need for additional supplies. It was just about 12:00 and the commercial paint side was about to close. Marlene stayed longer to assist me and answer my questions. Thank you, Marlene, for exemplifying good customer service!
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August 2023 by Sam Livingston
Friendly and knowledgeable staff. I like the rewards program too. Not as big of a selection as the big box stores, but an excellent alternative.
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August 2023 by Kristina Wittich
Gone in for specific items, able to get someone's attention to assist, finish and check out. Quick and easy which is convenient
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June 2023 by Ben Reynolds
Well stocked hw store. Plenty of parking. Helpful staff.
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May 2023 by Sherry Lebowitz
Good service. Nice people. Prices are a little bit higher than some other stores, but it's convenient
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May 2023 by asklkemps
Good location but was leary as it is next to fun store but service was great in door and out.
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April 2023 by Justin Trudeau
Worst customer service ever. Ignorant rude kid on his phone at the cash register that doesn’t care. I hate to support lowes or Home Depot but those are my new go to. I will not support this store ever again. Thanks kid.
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April 2023 by Michael Huggins
Very helpful. Needed a keyway for my mower and they didn't have but explain it should be a square key, and it is.
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April 2023 by sshayss
Highway robbery! It cost me more to refill my propane tank here than it costs to exchange for a full tank right down the street! Over $1.00 a gallon more!
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March 2023 by J.D. Werner
Very nice place,2 very helpful ladies,1 at the counter and Lisa out on the floor.
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February 2023 by Alison Moore
I will never go to this store again. I have given it several tries and each time I leave so stressed and upset at the rude customer service and poor business practices. Two times, I went because there was an item that showed it was available online only to be told that the item couldn't be found and to order it online. Every time I go the person working at the cash register seems irritated at having to help me. My son had a similar experience when he went to purchase a Yeti cooler. It was listed online that it was in stock at the store. He went there only to be told by the employee that he couldn't sell it to him because it hadn't been "checked in" even though it was in the back. My son left and purchased it elsewhere. I certainly wish the owner would train the staff on customer service. Simple politeness would be the minimum. Effort to help customers would be a bonus.
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February 2023 by Josh Fuller
My new favorite hardware store. They are very well organized, well stocked, and have very helpful staff. I love the hardware selection for my projects. So many of their items are hard to find in big box stores, so I stop here first now.
