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April 2023 by Rebecca Custer
Honestly customer service has completely ruined this location for me. Consistently being looked at and not offered help from both associates and managers. No warm greetings when you walk in but yet they have no problem saying good bye. Also I tend to feel very judged by staff on the rare occasions I actually go in. Super disappointing
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April 2023 by Emmy Dorsey
when me and my sister walked into the store we were kicked out for being too young although my sister is 18. I understand how that might be a rule however this workers condescending tone of voice and way she treated us was horrible. We ended up not purchasing anything and will not be coming back to this location.
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April 2023 by Joy Pryor
This is a very nice Ulta. Lots of makeup goodies! Pleasant staff and great lighting.
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February 2023 by Caroline G.
This is my favorite Ulta in the area. They tend to get the quickest in-store releases especially when it comes to new brands that are sold by Ulta most recently they already have a full lip display for Dior.I went today with the intent to just buy mascara but saw they have a Chanel counter so went to swatch some things I haven't been able to see in person. Sydney helped me and was so knowledgeable about the products and not pushy at all. She matched me with a foundation and concealer perfectly and even helped me find a few other products around the store while helping multiple other customers! Garrett was another associate that I met today who was so friendly and kind and gave great recommendations for lashes and mascara based off of my preferences! Again, not pushy or sales-y so I didn't feel like he was trying to force his opinions or products on me. Both were an absolute pleasure to be around today! And while I left spending wayyyyy more than I wanted lol I'm excited to go back to see them and when they have the full Dior counter in the upcoming weeks!
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December 2022 by Hannah Flayhart
Savon is so nice and she did a wonderful job on my brows!! Truly a 10/10Service: Eyebrow waxing
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December 2022 by Julia Klag
This location moved to another storefront in the same shopping center and I really like the new space. The selection seems greater and the staff are super helpful
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November 2022 by Crystal Johnson
Totally responsible for making me feel gorgeous on more than one occasion! The first time I went I saw Savon, the second time I know I saw a lady whose name began with “A” I will have to come back and change this once I get her name! I am awful at makeup and I love how gorgeous they made me look and feel! I am very much a supporter of the Cockeysville location! I just love them!
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November 2022 by Kathy Milby
Brianna in the Salon is AMAZING!!!! I told her I wanted a change and she was right on it! Shorter style. Beautiful color. She is the one you NEED TO SEE for your hair care at Ulta!!! She is the BEST!!!
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November 2022 by Tori
The people working in this Ulta were very sweet and helpful. We came in close to closing, which I know can be annoying to store workers, but everyone was still kind and eager to help me and my friends.
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August 2022 by Zain
On Friday of last week, I went to get few products and received huge help by Garret, I found what I needed and more….while we were looking at products I mentioned I needed a hair cut but didn’t trust anyone, Garret immediately took me to the Salon, and connected me to a stylist to ask questions. I felt I could trust and had her work on my hair, she gave me the very best hair cut I could ever get!!! I have long hair and didn’t want to risk the length, and she made me absolutely love my hair now! The haircut was perfect, gave my hair volume yet, kept the length as I liked it, everyone I know loves my haircut Brianna thank you ❤️
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July 2022 by Christina Tsakalas
Savon was very precise and detailed in my service, she explained the whole service to me and thoroughly explained the best after care procedures for the brow lamination service, will definitely be returning to this lovely woman for all my brow services!!
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July 2022 by Chloe Palmateer
I almost never write reviews but I went into this Ulta beauty store today looking for a good lipstick for every day wear and was greeted by Robin. I’m assuming that she is the makeup consultant. She completely went above and beyond in helping me today, I don’t really remember the last time that I had service like this. She helped me out, probably for more than one hour in getting the right shade of lipstick. And because of her, I was able to try out eyeliner for the first time, which I ended up buying as well. She never made me feel as if she had something else to do or got impatient. This woman deserves a raise, the absolute best customer service that I can ever remember receiving. Thanks again for providing excellent service, not just from Robin, but the great service shown by all the employees there!
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June 2022 by Gabby Fontt
I had a bad experience today. Customer service sucked today, Never happened something like that at this store. This was in the evening of June 3rd 2022, around 3:30pm. The register person seemed to be a stuck up person, very arrogant that woman, almost threw my shopping bag. Only she was at the register, hopefully I don't see her again.This people need to improve customer service or get fired. I hope I don't get to see anymore that lady that was at register today , yes she is African American lady, was wearing something in beige color, gets fired Soon for bad customer service. At Ulta beauty in Cockeysville, Shawan road. Manager at ulta beauty don't have arrogant or miserable people working at the register.
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June 2022 by William Chaney
Donna Born in Roma, a phenomenal scent. Satisfied customer.
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May 2022 by Scott Natte
Moved! By Burlington store under the Avalon condos.Nice store and great employees.This store is a winner!Went right for the Ordinary brand. That name isn't classy but the product is great value for the same active ingredients minus the scent (yes, guys do like nice skin too...wake up USA) and no high dollar price tag!
