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December 2023 by Morbid Lynx
Brought in estate documents. Find out after I'm across country the incompetent morons lost them
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July 2023 by Harrison
They did everything they could to help me, despite being really busy. Set up account and could not have been more helpful
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June 2023 by Yaniqur M.
Worse bank ever! Do not bank here . The customer service is terrible . You will have missing money from your account and when you come in person to dispute the problem . They move all the tellers out of the windows to sign up new members . I had to wait an hour and a half to even speak to someone the manager Cecilia is rude , not knowledgeable and unprofessional . Do not bank at Bank of America . Even the customer service number has rude ass people working there . I just want my money back .
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September 2022 by Sal Gallodoro
Never enough staff and limited knowledge. Place is not a good deal overall.
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August 2022 by EXM Contractor, LLC - Premium Painting
I was at this location three times to make an appointment for a problem with my accounts and, in addition to the fact that they have anyone available for customer service and the treatment of those who comes out is very rough, they said there is no appointment available in three or more weeks.I am a preferred customer and I have never received such treatment at a Bank of America location. This branch defenestrates the institution.
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August 2022 by jojo gomez
Terrible place. The African lady working at the counter is extremely rude and racist. This lazy person should be fired.
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August 2022 by Isabelle Vanbenschoten
never any tellers never spent less than 30 minutes in here trying to do anything
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July 2022 by Rocheta Locklear
The teller is ALWAYS on break. Hire more bank tellers to service customers. Myself and another customer stood in line and two workers looked at me and didn’t say anything about a the teller being on break until I asked for help. No signage or nothing.
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June 2022 by Amy Daza
Came at 2:00 to the college park location and they said the only cashier that they have is at lunch and I have to wait for 30 minutes. It's been an hour and no help yet. Unbelievable. A bank without a cashier for an hour. No words. Never again.
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May 2022 by Belinda Joy
I'm so confused by the negative reviews. Each time I have visited this branch the tellers were all awesome to me. A perfect balance if professional and personable.
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February 2022 by lian bingxia
THE WORST BANK and WORST CUSTOMER SERVICE I've ever seen.Run and never bank here!!!!1: Only two people at the counter while others hanging around, never ever solve your business account problem2: Only exchange 40 $ of quarter while it should be 60$ for me after a long long waiting ( at least 30 mins) . She did 60$ for the people in front of me!3. Rush to close since she wants to go home after 4 without qualifying service4：You never know when the door will open.5: You can only see their smile when you try to open a credit card account with them.
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February 2022 by Sonny Park
Extremely helpful and emphatic to customer’s needs.
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October 2021 by C K
Sheena was so courteous! She was so nice on the phone and in person.Honestly, this is the fastest service I've ever received at any bank.I was in and out in 10minutes:)
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July 2020 by Haile Haile
Came to this College Park location to add my wife to my accounts signed all the documents and was giving a print out copy. That was 6 months ago,now that we need to show another banker that she has these cash assets, just to find out College Park BOA never added her to my accounts. This has to be illegal on some many levels. I wonder what would happen if I passed away and she was left without access to my accounts. Not to mention it has stalled our process with the bankers. We did go to the Silver Spring location and they added her to the account and help us file a complaint. The SS location was very professional a little bit of wait but still very helpful.
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January 2020 by se na
If I could I give 0 star
