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December 2023 by Infini In
Today my encounter with Truist Branch Leader; David Diaz was a game-changer in my banking experience. David's commitment to customer service is unparalleled. Not only did he assist me in updating my account, but his dedication went beyond the norm. David took the initiative to call me post-visit, to educate and explain the features/advantages of the Truist One Accounts. His insights were invaluable, and his ability to explain complex features in a clear and concise manner was commendable. This level of personalized service and proactive communication set David apart from my experiences at other branches. His genuine interest in ensuring I fully grasped the enhancements to my account left me feeling not just like a customer, but a valued one. If you're seeking a banking professional who goes above and beyond, David is the epitome of excellence. Truist is fortunate to have such a dedicated manager, and I highly recommend seeking his assistance for an unparalleled banking experience.
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April 2022 by kate de hernandez
(Translated by Google) THE NEW GIRL WHO ATTENDED ME NOW, SHE GIVES VERY BAD CUSTOMER SERVICE, IF YOU CAN'T GIVE GOOD CUSTOMER SERVICE, DON'T LOOK FOR THESE TYPES OF WORK, AND STAY AT HOME GIVING A BAD FACE...(Original)LA NUEVA CHICA QUE ME ATENDIO AHORA, SI QUE DA MUY MAL SERVICIO AL CLIENTE, SI NO PUEDEN DAR UN BUEN SERVICIO AL CLIENTE NO BUSQUEN ESTOS TIPOS DE TRABAJO,, Y QUEDENSE EN SU CASA DANDO MALAS CARA ...
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August 2021 by Tay Wilson
Was told I couldn’t open a checking account and to do it online since only 2 of them were there.
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September 2020 by Carolyn Young
Sorry, not my Bank, so I don't have any information to offer.
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March 2020 by Judson Lyons
I’m out enjoying this little day. Decided to stroll over to grab cash from the nearest bank. So I go over to BB&T. Walk inside and was promptly greeted. Which is why I’m giving this short review a 2.
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March 2018 by Denis Lopez
Stay away from this bank!
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June 2017 by bdr5518
Excellent Bank
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June 2016 by Mike Rafatjah
Great place to bank
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August 2015 by Linka Desserttray
Not a very good bank overall. I keep a list of their mistakes, a list of problems with their on-line banking. The branches are powerless to make corrections due to everything being decided at headquarters. We closed most of the accounts with this bank and kept just a few. I've been with the bank for five plus years. (time goes by so quickly. It used to be a top notch bank but it is and acts like a huge bank now.....not a local feel.
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May 2015 by Louis Houston
Best bank in town
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April 2014 by Reba Corrine
IN THE BRANCH: The managers (especially the Assistant Manager) do not care about their customers and will tell you anything to get you to leave. BUT THE DRIVE THRU: Frederick (the best teller in the world) is an all out SUPERSTAR. I have never gotten better customer service than I do from him consistently. The difference between customer service from management vs. tellers is stark and off-putting.