-
November 2023 by Keishs C.
As always I am happy with the service from Darcars Nissan College Park. They got me right in when my car wouldn't start this morning. Thank GOD is isnhust my battery. The service and parts crew are the absolute best. One thing that I noticed the Service Manager came in and gave each person in his department a handshake a hug and the love for his employees resignated. This is so important and this is why Ashton, Max and Eric are so good at what they do and how they are with their customers. The parts department Phil, Shaunte, and Dustin are also absolutely wonderful. They are like my family. I appreciate each and everyone of them. DARCARS NISSAN please know that you have a JEWEL in each and every one of them.
-
October 2023 by Sharen W.
***sorry for DARCARS NISSAN SILVER SPRINGS*** REACHING OUT TO YELPBLUF: Incompetent, poor customer serviceCar Purchase date: July 24th, 2023Finished full sale transaction: Oct 25th, 2023I came to Darcars on July 22nd, already knowing which car I wanted. I contacted Alex, my primary salesman, and stated that I was ready to purchase the vehicle on the day I arrived, assuming it matched how it was billed online. The car (2022 Honda Odyssey) was unavailable that day, so we returned on the 24th, asking to see the vehicle. From the beginning, we stated that we wanted to drive the car off the lot that day and asked explicitly if we could and they confirmed this. We officially decided to purchase the car same day. As we finished paying for the car, we walked over to grab our keys, and all of a sudden they stated that the car could not be taken same day due to a DMV issue. We were pretty bummed out but were reassuring this would only take 24 hours to resolve. I asked them to call me in the morning to make sure we could come by and pick up our car. The next day arrives and I don't get a call from them by 1300, so I call to get an update. They then say that it could be 48 hours until my car is available. Again super bummed. I said fine but please keep me updated. 48 hours is approaching and still no call or text from Darcars. I called several times, and they said that Alex was off and the manager/person who took over was unavailable. I asked them to leave a message for the manager (Shane) to call me back immediately with an update. No call from the Shane came despite their promise. The next day I called asking for a manager and didn't get ahold of him until late into the day. States that the car is still not ready and I can't pick up my car until next week. At this point, I am pissed off due to the lack of competence of their team and the inability to provide good customer service and keep me up to date. I asked to speak with his boss and he refused. The next day he finally talked to his boss after I called again harassing him about this and they offered to let me take the car with a dealer plate. They got back to me the next week, and we came to get the temp license plate put on the car. Flash forward and we get a call from Darcars that our license plate gets in mid-September. We go there to get it on and they hand us the plate. We asked why ours isn't being mounted and they said they forgot to order a plate mount. So we ended up taking our plate and waiting to hear back about our mount. I texted back one week later, and he said he wasn't told it needed to be ordered. He said he would order it and let us know when it comes in. Alex let us know it was in after I texted to inquire. My husband drove in a few days later and Alex was off and everyone there didn't know what we were talking about or where the mount was. I then texted Alex and asked if we could come when he is in since this is an issue. We coordinated with him and when we got there again, he gave us the plate and asked my husband to go to the service station. At the service station, the men here did not know how to use the mount provided and said we needed screws. Alex did not provide screws, so the service people said that my husband needed to walk back to Alex and ask him to order screws before they could mount it. Again, very frustrated with this lack of competence from everyone involved, my husband asked the service men if they could just find screws in their shop to mount it. They did and the mount was falling off. So my husband again asked them to try to fix it, and they finally did.As you can see from this transaction, this company is highly incompetent and has very poor customer service. My husband and I are very experienced car buyers and this is by far the worst experience to date.
-
July 2023 by Chris G.
Honestly was a little worried by how low this place was rated but I had a great experience. Had the pleasure of working with Max in the Service department to get my 2019 Nissan Altima serviced. Had some warranty repairs and out of pocket repairs done. Max explained everything clearly and always kept me up to date. He also worked around my schedule which was really helpful. He provided excellent customer service and made sure that everything I wanted to be done would be done in a timely manner. He even helped me get 0% interest financing which was more comfortable for me. Definitely looking forward to working with Max again. Will be back for sure.
-
June 2023 by Ashley D.
We were taken advantage of by this dealership. They evaluated our car, diagnosed it with a transmission problem. Nissan had issued a bulletin about this issue, but because our year wasn't part of the class action lawsuit, we were not qualified for a free repair. After contacting corporate Nissan, we were offered a 50% discount on the transmission replacement. We decided to go through with the repair. Nissan of College Park had our vehicle for 10 days and we spent over $3,000 for the transmission problem. When we picked up the car they suggested we replace our brake pads, which we did elsewhere. 3 weeks later our car stopped starting, we brought it back in at which point they ran another diagnostic, and told us it was a "known issue" with these models and would need three parts replaced. They then charged us $280 for the diagnostic. Of a known issue. After having our car for 10 days 3 weeks prior. I don't understand how this "known issue" wasn't brought up when we were contemplating a $3,000+ transmission repair, or how it wasn't mentioned when we picked up the vehicle, as they had taken the time, unprompted, to check out the brakes, why not check out a "know issue" with the ignition? Just poor business model and very slimy. Don't go here. They should have done the diagnostic at a discounted rate, but they are as swarmy as you fear car dealerships are.
-
June 2023 by Terius Lopez
I don't like it because they have no experience in solving problems. It's worse than having an inexperienced mechanic check your car.
-
June 2023 by Jé S.
Updated my review - Angel the Manager is awesome I changed my review based on my interactions with Angel the Manager and I removed my first comment, but hopefully since the first point of interactions, smile some more and crack a joke or two. Customer interactions!!! Is key it can make or break someones morning or afternoon.
-
May 2023 by Achaiah A.
This was one of the worst customer service experiences I've ever had. My car was supposed to only take one to two weeks to fix but ended up taking a month. On top of that, College Park Nissan did not help me to get a rental at all. I went to go speak to them multiple times and all they said was that they could not do anything. I ended up paying for a rental out of my pocket which was expensive since it was short notice. I paid for the whole month and Nissan did not even reimburse me anything for that. Overall, I'm very disappointed with the service and will never be taking my car back here. I will never buy a Nissan car again and I will warn everyone I know not to.
-
March 2023 by Aaron J.
I took my vehicle there to find out what was wrong with it. the tech never explained it would be a $278 charge to figure out what was wrong with it until I told them I wanted someone else to do the work. first they quoted me some ridiculous price enough to finance a new vehicle then when I tell them I want someone else to to do it they quote me a much lower price when I was about to agree they came back with a price that was 10k over the price they quoted me. when I I said I will have someone eles do it they came up with a $278 inspection charge and try to say that I agreed which I didn't......IDO NOT RECOMMEND THIS DEALERSHIP TO NO ONE and if you have a problem with your vehicle go somewhere else
-
February 2023 by Crystal D.
I went in for regular oil change. Upon driving out of the lot, a hub cap comes off of my car. When I head back they first seemed happy to resolve the issue of cracking the hubcap making sure all the other hubcaps were secured. In checking all the hubcaps they found another hubcap was also cracked and let me know they would order replacement hubcaps the next day. After over a week of back and forth, they now have only fixed one of the hubcaps they removed, and claim they never removed the second hubcap. They refused to resolve the issue by replacing the remaining hubcap they removed. The egregious level of this makes me want to make sure others are wary of this level of service. Please beware and keep record of all communication.
-
January 2023 by Luis Hernandez
My wife and I pick this dealership because we bought our Jeep Grand Cherokee from DARCARS. Think we should give them our business and they will do a great job. I was totally wrong my vehicle was there for almost two months with 3 weeks with out being moved from the lot with no Communication from anyone I had to go in person to find out what was going. Jeff the manager was not help he didn’t have an answer for me why they had not started the work. Once they started the work I kept call for updates and they kept given me different reason. Parts were order wrong, they can’t find parts, waiting on mechanic etc… The Communication with Jeff was poor. Finally they called me to go pick up my vehicle. When I show up I notice one of my rims still damage my second rim they so call fix had debris mix with the paint. The paint doesn’t blend in with the rest of the rim. I show Jeff the issue seem like he really didn’t care wanted me to still take the vehicle that someone was going to come out to me to fix it. I told him no I’m leaving it since it has not been fix properly. I got the vehicle back the next day and they did a worst job. Try talking to the General manager but they kept transfer me to different people they even hang up on me like 7 times. I’m in the process of sending an email to corporate office because this is unprofessional big inconvenience poor work poor communication. Please don’t take your vehicle to this location you will get a poor job or many your vehicle will look worse. You don’t want to wast your time going back and forth with them.Service: Body & Trim
-
January 2023 by Sheron Singleton
Kudos to Ms Stephanie & her tesmService: Body & Trim
-
December 2022 by Lauren S.
Tried 3 times to call in to get my car in for a recall, and each time was put on hold for more than 30 minutes (while listening to an audio-recorded message about how much they love their customers!) Twice, the call just dropped. The third time, I hung up (and there went the morning). Went to another location instead nearby, and got an appointment instantly.
-
May 2022 by Naomi C.
The sales department is 1,000% shenanigans. No prices on cars on the website. They don't want to give you prices online and if you call they want you to come in. Sir, that is not how I do business. I am not wasting hours of my life when there's only one vehicle on your lot in which I'm remotely interested! Definitely won't be buying here.
-
January 2022 by Jacqueline SB
The Collision Center Manager, Donald, was horrible, and mistreated me through the whole process. He said the car would be ready in 2-3 days, and the car stayed at the shop for a week and a half. He had to special order a part, which he never mentioned and didn’t order before having me leave the car at the shop. I tried to help with the communication with Geico, to which he said: “When the costumer gets so involved, they are muddying things up”. I had to get the Nissan Darcars Sales Management involved (they were wonderful), because I couldn’t deal with him anymore. To retaliate, the Collision Center tried to overcharge me (over the approved budget) and lied about the charge (Geico asked for proof and discovered it was an additional charge).The repairs were great, but it wasn’t worth the terrible experience - wouldn’t recommend at all!Services: Painting