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November 2023 by Julie DeVaney
Awesome! Max was able to get my daughter’s Rogue in for headlight replacement bulbs in a timely manner!Grateful for such helpful service from DarCars Nissan. Thanks!!
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November 2023 by Diana marroquin
Purchased a used car here and Kevin made it an amazing experience. He was knowledgeable and provided a stress free buying experience. He even provided excellent after sales customer service! 10/10
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November 2023 by Keishs C.
As always I am happy with the service from Darcars Nissan College Park. They got me right in when my car wouldn't start this morning. Thank GOD is isnhust my battery. The service and parts crew are the absolute best. One thing that I noticed the Service Manager came in and gave each person in his department a handshake a hug and the love for his employees resignated. This is so important and this is why Ashton, Max and Eric are so good at what they do and how they are with their customers. The parts department Phil, Shaunte, and Dustin are also absolutely wonderful. They are like my family. I appreciate each and everyone of them. DARCARS NISSAN please know that you have a JEWEL in each and every one of them.
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October 2023 by Sharen W.
***sorry for DARCARS NISSAN SILVER SPRINGS*** REACHING OUT TO YELPBLUF: Incompetent, poor customer serviceCar Purchase date: July 24th, 2023Finished full sale transaction: Oct 25th, 2023I came to Darcars on July 22nd, already knowing which car I wanted. I contacted Alex, my primary salesman, and stated that I was ready to purchase the vehicle on the day I arrived, assuming it matched how it was billed online. The car (2022 Honda Odyssey) was unavailable that day, so we returned on the 24th, asking to see the vehicle. From the beginning, we stated that we wanted to drive the car off the lot that day and asked explicitly if we could and they confirmed this. We officially decided to purchase the car same day. As we finished paying for the car, we walked over to grab our keys, and all of a sudden they stated that the car could not be taken same day due to a DMV issue. We were pretty bummed out but were reassuring this would only take 24 hours to resolve. I asked them to call me in the morning to make sure we could come by and pick up our car. The next day arrives and I don't get a call from them by 1300, so I call to get an update. They then say that it could be 48 hours until my car is available. Again super bummed. I said fine but please keep me updated. 48 hours is approaching and still no call or text from Darcars. I called several times, and they said that Alex was off and the manager/person who took over was unavailable. I asked them to leave a message for the manager (Shane) to call me back immediately with an update. No call from the Shane came despite their promise. The next day I called asking for a manager and didn't get ahold of him until late into the day. States that the car is still not ready and I can't pick up my car until next week. At this point, I am pissed off due to the lack of competence of their team and the inability to provide good customer service and keep me up to date. I asked to speak with his boss and he refused. The next day he finally talked to his boss after I called again harassing him about this and they offered to let me take the car with a dealer plate. They got back to me the next week, and we came to get the temp license plate put on the car. Flash forward and we get a call from Darcars that our license plate gets in mid-September. We go there to get it on and they hand us the plate. We asked why ours isn't being mounted and they said they forgot to order a plate mount. So we ended up taking our plate and waiting to hear back about our mount. I texted back one week later, and he said he wasn't told it needed to be ordered. He said he would order it and let us know when it comes in. Alex let us know it was in after I texted to inquire. My husband drove in a few days later and Alex was off and everyone there didn't know what we were talking about or where the mount was. I then texted Alex and asked if we could come when he is in since this is an issue. We coordinated with him and when we got there again, he gave us the plate and asked my husband to go to the service station. At the service station, the men here did not know how to use the mount provided and said we needed screws. Alex did not provide screws, so the service people said that my husband needed to walk back to Alex and ask him to order screws before they could mount it. Again, very frustrated with this lack of competence from everyone involved, my husband asked the service men if they could just find screws in their shop to mount it. They did and the mount was falling off. So my husband again asked them to try to fix it, and they finally did.As you can see from this transaction, this company is highly incompetent and has very poor customer service. My husband and I are very experienced car buyers and this is by far the worst experience to date.
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October 2023 by Danyelle Johnson
I had the pleasure of working with Max at Darcars Nissan of College Park, and I couldn't be more pleased with the service I received. Not only was the repair completed quickly, but the customer service was exceptional. Max was knowledgeable, courteous, and went above and beyond to ensure a smooth experience. I highly recommend DARCARS Nissan of College Park and Max for their excellent service!"Feel free to personalize and expand upon this template to create your review.
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October 2023 by Jamillia Williams
I want to thank Ashton for her heartwarming welcome to DARCARS Service Dept.. Walking me through the process, taking her time to answer all my questions. I am very pleased with my relationship with Ashton. Her great spirit, patience and customer service was SO AMAZING.
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October 2023 by Carrington Ray
Max was very helpful, and communicated very well about what was going on with my car. He also found another issue with my car, and got both things handled very quickly. 10/10 experience!
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September 2023 by Kia Murray
I called Ashton to tell her what my concerns were & she got me in same day. She & her team are the absolute best! Ashton called/texted to keep me informed & I never had to reach out to her for an update. When my truck was ready, Ashton sat in the back with me & explained what they did to make the infotainment center work & then showed me how to connect everything. We started my truck, powered on the system & all systems were ready to go. I purchased my truck 5/1/2023 & have had difficulties with this infotainment since day one! I'm so happy to finally get it working since this was the main reason I got it so my grands can enjoy. THANKS AGAIN ASHTON TO YOU & YOUR TEAM!!! Y'ALL ARE THEE BEST!!
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August 2023 by A
Eddie and Endy were so helpful and kind. They were knowledgeable and patient while I asked every question I could think of. I felt confident in my purchase and comfortable in the car before I left the lot.I've already started telling friends to look for their new cars with them due to the wonderful experience.Thank you so much!
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August 2023 by Dee Balliet
Great service department! Friendly staff, timely service delivery (oil change, tire rotation and multi point inspection)Incredibly knowledgeable and helpful sales staff; I stopped over to browse new cars while I was waiting and Raymond was awesome working with me while I was looking for a new car.
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August 2023 by Kesha D
Fine I came in at 8:30 left by 12:00. I was watching my car in the parking lot that they didn’t come get until about 10:30. Having to wait that long and pay for labor while nothing being done to your car is ridiculous.
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August 2023 by Joshua Ki
Their service center charged $270 for Leaf EV diagnostic that they didn't even bother to take the car into their garage. The car ended up with an estimate needing to replace the entire battery pack for more than $16,000 while the car only ran 9000 miles over the battery warranty limit, and with over 90% battery life still intact. I wouldn't trust using this dealer for repairs nor any diagnostic service. Most importantly, I'll make sure that I, and all my family members and close friends, never buy a car (especially EVs) from Nissan anymore.
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July 2023 by Chris Harper
Mixed feelings...workers were friendly and my car looked good when it was ready. But, it took them six weeks to fix it due to not having the parts needed and waiting on my insurance company to do their part. Insurance paid them $7,000 and I still had to wait 6 weeks, no rental car given, had to pay my deductible, and Darcars wouldn't even give me a free oil change.I bought my $26,000 car from this dealership brand new. I am an emerald member (16 years with Progressive auto insurance) and rarely received any info on the process or status. Moral of the story - Don't make any assumptions that your car dealership or your insurance company cares about you.
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July 2023 by LaShanda Jones
Marshall Nickelberry made the experience of looking and buying a car a great one. He was very hands on and had answers to all my questions. He went above and beyond to make sure I got what I wanted and for a great price. If you ever purchase a car here ask for him. He will take great care of you.
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July 2023 by Wualter Montenegro
The employee who served me was very friendly and efficient with me. Her name is Ashton. She is extremely good at her job, serving customers. It is a good place where if your car is bad, they do their best to repair it.
