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December 2023 by Carolina Hernandez
The service was cordial, quick and simple
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December 2023 by Perry Cosning
I had the best experience dealing with sales agent and finance officer in my life I sincerely will recommend this Nissan Darcars at Baltimore Ave College Park to my friends and relatives- from Perry Abucay
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December 2023 by Joshua Scott
It was the smoothest and most straightforward car buying experience I've ever had. Everyone I interacted with was nothing less than respectful and helpful, but special thanks goes to Kevin who was very clear and thorough while informing me about the details and option my vehicle included, as well as Marshall who was very kind and heavily invested in helping me with any financing issues or mishaps even when my bank made things complicated. Great place couldn't recommend enough ??
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December 2023 by Alex Bryant
Great people and better rate for my new 2023 Nissan Rogue SV. Love it!
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November 2023 by Jalaycia L
I recently purchased a used car from DarCars Nissan College Park and the experience was seamless. I worked with Raymond Council and Marshall Nickleberry throughout the three-week process which resulted in my purchase. They were patient and explained every step, in detail. Not only was my confidence increased in them throughout the process, but I also know that I have a new car home that will make sure my vehicle is always operating at its highest. Thank you all!
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November 2023 by Wendy Cruz
I went to Darcars Nissan CP this past wknd. I went in and Kevin assisted me. From the beginning I told him I dreaded dealerships. He was so helpful and they made sure the process flowed so easily and as quick as they could. They also worked with me and found me a great deal on a loan giving my not so great credit. This was probably the best experience I’ve ever had at a dealership. They were even nice enough to return my car rental for me so I could leave in my new car and not worry about the back and forth.
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November 2023 by Thaddeus Etabong
Bad experience. No work was done my car, but was charged $840.00
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November 2023 by Keishs C.
As always I am happy with the service from Darcars Nissan College Park. They got me right in when my car wouldn't start this morning. Thank GOD is isnhust my battery. The service and parts crew are the absolute best. One thing that I noticed the Service Manager came in and gave each person in his department a handshake a hug and the love for his employees resignated. This is so important and this is why Ashton, Max and Eric are so good at what they do and how they are with their customers. The parts department Phil, Shaunte, and Dustin are also absolutely wonderful. They are like my family. I appreciate each and everyone of them. DARCARS NISSAN please know that you have a JEWEL in each and every one of them.
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October 2023 by Sharen W.
***sorry for DARCARS NISSAN SILVER SPRINGS*** REACHING OUT TO YELP BLUF: Incompetent, poor customer service Car Purchase date: July 24th, 2023 Finished full sale transaction: Oct 25th, 2023 I came to Darcars on July 22nd, already knowing which car I wanted. I contacted Alex, my primary salesman, and stated that I was ready to purchase the vehicle on the day I arrived, assuming it matched how it was billed online. The car (2022 Honda Odyssey) was unavailable that day, so we returned on the 24th, asking to see the vehicle. From the beginning, we stated that we wanted to drive the car off the lot that day and asked explicitly if we could and they confirmed this. We officially decided to purchase the car same day. As we finished paying for the car, we walked over to grab our keys, and all of a sudden they stated that the car could not be taken same day due to a DMV issue. We were pretty bummed out but were reassuring this would only take 24 hours to resolve. I asked them to call me in the morning to make sure we could come by and pick up our car. The next day arrives and I don't get a call from them by 1300, so I call to get an update. They then say that it could be 48 hours until my car is available. Again super bummed. I said fine but please keep me updated. 48 hours is approaching and still no call or text from Darcars. I called several times, and they said that Alex was off and the manager/person who took over was unavailable. I asked them to leave a message for the manager (Shane) to call me back immediately with an update. No call from the Shane came despite their promise. The next day I called asking for a manager and didn't get ahold of him until late into the day. States that the car is still not ready and I can't pick up my car until next week. At this point, I am pissed off due to the lack of competence of their team and the inability to provide good customer service and keep me up to date. I asked to speak with his boss and he refused. The next day he finally talked to his boss after I called again harassing him about this and they offered to let me take the car with a dealer plate. They got back to me the next week, and we came to get the temp license plate put on the car. Flash forward and we get a call from Darcars that our license plate gets in mid-September. We go there to get it on and they hand us the plate. We asked why ours isn't being mounted and they said they forgot to order a plate mount. So we ended up taking our plate and waiting to hear back about our mount. I texted back one week later, and he said he wasn't told it needed to be ordered. He said he would order it and let us know when it comes in. Alex let us know it was in after I texted to inquire. My husband drove in a few days later and Alex was off and everyone there didn't know what we were talking about or where the mount was. I then texted Alex and asked if we could come when he is in since this is an issue. We coordinated with him and when we got there again, he gave us the plate and asked my husband to go to the service station. At the service station, the men here did not know how to use the mount provided and said we needed screws. Alex did not provide screws, so the service people said that my husband needed to walk back to Alex and ask him to order screws before they could mount it. Again, very frustrated with this lack of competence from everyone involved, my husband asked the service men if they could just find screws in their shop to mount it. They did and the mount was falling off. So my husband again asked them to try to fix it, and they finally did. As you can see from this transaction, this company is highly incompetent and has very poor customer service. My husband and I are very experienced car buyers and this is by far the worst experience to date.
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September 2023 by Oscar Rivera
Be careful with this service dealer, I bought a new car and I bought a lifetime oil change package and they told me that I was only going to pay for the oil filter so far so good, last month before I went to make the change I marked the oil filter because someone told me to be careful with oil changes, and it turns out that they did not change the oil filter and I went to complain and they told me that if they had changed the oil filter, of course they have to defend.As a professional service dealer I expected a different answer like.....YES WE CHANGE YOUR OIL FILTER THE LAST TIME, BUT IF YOU WANT WE WILL CHANGE IT AGAIN IN 30 MINUTES.This is how their response should have been because I have paid for a lifetime oil change for my vehicle.And finally, BE CAREFUL, DON'T MISS MINE, check every time you change the oil.
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July 2023 by Chris G.
Honestly was a little worried by how low this place was rated but I had a great experience. Had the pleasure of working with Max in the Service department to get my 2019 Nissan Altima serviced. Had some warranty repairs and out of pocket repairs done. Max explained everything clearly and always kept me up to date. He also worked around my schedule which was really helpful. He provided excellent customer service and made sure that everything I wanted to be done would be done in a timely manner. He even helped me get 0% interest financing which was more comfortable for me. Definitely looking forward to working with Max again. Will be back for sure.
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June 2023 by Ashley D.
We were taken advantage of by this dealership. They evaluated our car, diagnosed it with a transmission problem. Nissan had issued a bulletin about this issue, but because our year wasn't part of the class action lawsuit, we were not qualified for a free repair. After contacting corporate Nissan, we were offered a 50% discount on the transmission replacement. We decided to go through with the repair. Nissan of College Park had our vehicle for 10 days and we spent over $3,000 for the transmission problem. When we picked up the car they suggested we replace our brake pads, which we did elsewhere. 3 weeks later our car stopped starting, we brought it back in at which point they ran another diagnostic, and told us it was a "known issue" with these models and would need three parts replaced. They then charged us $280 for the diagnostic. Of a known issue. After having our car for 10 days 3 weeks prior. I don't understand how this "known issue" wasn't brought up when we were contemplating a $3,000+ transmission repair, or how it wasn't mentioned when we picked up the vehicle, as they had taken the time, unprompted, to check out the brakes, why not check out a "know issue" with the ignition? Just poor business model and very slimy. Don't go here. They should have done the diagnostic at a discounted rate, but they are as swarmy as you fear car dealerships are.
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June 2023 by Jé S.
Updated my review - Angel the Manager is awesome I changed my review based on my interactions with Angel the Manager and I removed my first comment, but hopefully since the first point of interactions, smile some more and crack a joke or two. Customer interactions!!! Is key it can make or break someones morning or afternoon.
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June 2023 by Achaiah A.
This was one of the worst customer service experiences I've ever had. My car was supposed to only take one to two weeks to fix but ended up taking a month. On top of that, College Park Nissan did not help me to get a rental at all. I went to go speak to them multiple times and all they said was that they could not do anything. I ended up paying for a rental out of my pocket which was expensive since it was short notice. I paid for the whole month and Nissan did not even reimburse me anything for that. Overall, I'm very disappointed with the service and will never be taking my car back here. I will never buy a Nissan car again and I will warn everyone I know not to.
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March 2023 by Aaron J.
I took my vehicle there to find out what was wrong with it. the tech never explained it would be a $278 charge to figure out what was wrong with it until I told them I wanted someone else to do the work. first they quoted me some ridiculous price enough to finance a new vehicle then when I tell them I want someone else to to do it they quote me a much lower price when I was about to agree they came back with a price that was 10k over the price they quoted me. when I I said I will have someone eles do it they came up with a $278 inspection charge and try to say that I agreed which I didn't......IDO NOT RECOMMEND THIS DEALERSHIP TO NO ONE and if you have a problem with your vehicle go somewhere else