-
October 2023 by Rena Edery
I’ve never felt better leaving my car somewhere. I showed up they were so busy it was crazy. Brian not only took my job but was able to give me an estimate on time and stayed open so I could come pick up the car after work. I was greeted with kindness and left feeling so cared for. I really appreciate their service and trust them with all auto concerns. It was affordable as well for a financially independent student. Thank you :)) sorry this is so delayed
-
October 2023 by Cherry Pitt
It has always been a known fact in my family to go to Lains whenever possible for any auto concerns, because the owner Brian does business & operates from a place of honesty & integrity.This business has earned our trust over the years because of that. Thanks!
-
August 2023 by Olivia Phaneuf
As a young female adult, I’ve never had a more positive experience at a car service before. Cars is not something I have a lot of knowledge on and in general do not enjoy going to dealerships. I went to Lains and Brian was not only incredibly professional but understanding. He explained everything to me, ensuring I understood the issues as well as listed out the next steps and recommendations I can take. I felt valued and respected as a customer. Not to mention the quality of work they do is top notch. Brian and his team went above and beyond with researching my issue and ensured they fully knew what was going on in a timely manner. Not to mention their rates are unlike anything I’ve seen in this area (I have been to 4 mechanics/dealership to fix my issue) and Lains was by far the most affordable and best customer service and quality. I’ll only be going to Lains from now on! So happy I found them! I’m
-
July 2023 by Kate W.
Probably my best experience ever with a mechanic. They identified my problems and were able to discuss some flexibility for my budget in what was urgent and what could wait. They also let me know of other things they noticed while inspecting my car that will need maintenance in the next few thousand miles. They were very nice and explained everything to me. Highly recommend.
-
June 2023 by Emily Bramande
Lains has been my go-to auto shop for years. The staff are all friendly and knowledgeable, and I really appreciate the extra time they take to explain the different services they provide. They provide quality auto services at fair prices. I highly recommend this shop for everything from oil changes to more involved auto repairs.
-
June 2023 by Philip Alipio
5-star rating and sincere appreciation to owner Bryan and his crew at Lain's -- one of my best experiences all-around at a automotive mechanic shop in the DMV area! Bryan W. runs an efficient and professional yet friendly service operation -- his investment in his staff and office orderliness, reflects his commitment to customer-service, timely information, and quality results. Carly is ideal in front office providing customer-facing service, information and repair updates -- such a huge business differentiator to be able to speak directly with her when you call the first time instead of being put on hold or having to leave a voice message! Technician Brennan provides efficient, knowledgeable and creative mechanic repair and servicing -- he put real thought and creative problem-solving into a coolant leak diagnosis and repair that would otherwise have been difficult and more-involved because of engine bay configuration and size. Would recommend the Lain's team for repair and regular maintenance, for both domestic and 'more unusual' euro autos!Services: General repairs & maintenance
-
June 2023 by Rebecca Choi
I recently moved and asked my apartment community for an autoshop recommendation, so glad I did! Brian was very straightforward, pleasant, professional, and accommodating despite me interrupting his lunch. I will be back!
-
June 2023 by Rebecca C
I recently moved and asked my apartment community for an autoshop recommendation, so glad I did! Brian was very straightforward, pleasant, professional, and accommodating despite me interrupting his lunch. I will be back!
-
June 2023 by Matthew U.
The one thing that gives me extreme anxiety is my vehicle. I'm always hyper-sensitive when it comes to noises that my vehicle makes and just in general when it comes to my vehicle. When moving to the state of Maryland I had no idea what the process was for vehicle inspection...honestly, I still don't understand it even though I just went through it.Me, all anxiety ridden, procrastinated until the point where my vehicle was out of date with the inspection/registration. Honestly, I still have my Pennsylvania state inspection sticker on my windshield and it threw me for a loop. According to PA my vehicle was still in good legal standing there until August, it didn't click until now that I needed to get it in legal standing in Maryland.I finally bit the bullet and did a search of garages that would do the inspection near me and with the help of Yelp I found a highly rated, locally and family owned garage nearby. Before coming I called ahead, left a message with what I was looking for, and waited for a call back.When I got a call back from them I got all the information I needed and asked about how long it would take and cost. Brian was amazing. He was upfront with me on every aspect of what to expect. Luckily for me, if I had my vehicle there soon I would be able to have my vehicle inspected and ready to go around lunchtime. When I showed up at the establishment Brian was there to greet me. He did my intake and answered all my questions. I'm sure he could tell I was anxious. I went about the rest of my morning and when lunchtime rolled around, and I literally stepped away from my computer I got a message that my vehicle passed the inspection and was ready to pick up. He even told me that my oil was low and he would top it off for me if I'd like. I said please do.When I got back to the establishment all I had to do was pay and be on my way. However, I had more questions and they were happy to answer my multitude of questions. I had such a great experience here that they surely gained a customer out of me for as long as I live in this area. I liked how upfront they were here. They told me everything I needed to hear and not what they wanted to tell me. Such a true business.
-
May 2023 by Stefan Malgarinos
Expert, honest, efficient, and accommodating. Looking for a local mechanic? Look no further, I was passing through town on my way to Georgia. I had car problems and no idea where to go or who to trust. Lains saved me. Thanks to Brian and Brennan! Also, if you are a good mechanic and looking for work, Brian is a man who understands the value of a good worker - go see him.
-
April 2023 by Todd Tremaglio
Can’t say enough good things about Lain’s. We had car trouble enroute from NC to visit UMD in College Park and Bryan fit us in on short notice (while we were visiting the campus) and took great care of us. They were very thorough and very reasonable prices as well. Highly recommend…thank you!Service: Auto engine diagnostic
-
March 2023 by Heather McCulloch
Absolutely amazing experience here, especially working with Brian. I'm not from the area and have never had to get work done on my car, and was very concerned about being up-charged for services. They were great though, super communicative with me about their diagnostics and the different solutions and they had the work done so quickly. Once they diagnosed the issue, they not only had the work done with 36 hours, but they also put time in to make sure they were getting the needed parts at the best price for me. If you have any need definitely go here, they prioritize helping their customers over making a quick buck.Services: Auto engine diagnostic
-
March 2023 by Gia
I will never forget when I wait here for a new tire. The service and the lady of the phone was very nice. However, when it came to paying I guess Mr. lame thought that me and another black person had taken his hundred dollar bill when he did not have a cash register, I was counting money. He dropped $100 bill and will automatically look up to us Black people and ask who has the money not realizing he drop the money that says a lot.Service: Tires
-
February 2023 by Manli
They did a quick and fine job inspecting my brakes, being honest about the service I need. The front desk was friendly and responsive over the phone. I would like it more if only they could be more consistant about their quotes. I was told I could get my front brakes done for less than $400 over the phone, but when I arrived at the shop, the quote became $530. (No other problems found, just the standard brake replacement.) Anyway, the brake inspection alone costs me over $60. I wouldn't come here in the first place if I knew the actual cost. I won't be back.
-
January 2023 by Andrew Stinavage
I dislodged the core of my tire valve stem and was losing air pressure fast. I was able to pull it in, they looked at it, and I was out in less than 15 mins. It was a quick, easy fix, so they didn't charge me. Big thank you and I plan to come back!Service: Tires
