Zipcar

Most Recent Comments

• October 2019 by Dominique W.
  I am not sure how this company is still in business. The have the worse website- which always tells you they have a bump in the road b******* try later. It does not matter how late you try it is the same thing. THEY also have the worst customer care services- It does not matter what time of day or day when you call you wait almost 30- 45 mins for someone to pick up, and then no one knows anything. This company needs to be canceled. Honestly the worst experience I have ever had to deal with. I just want them to cancel my info at this rate. They are thieves!!! Wish I could give negative stars.
• October 2019 by A K.
  This company has terrible customer service. It's almost impossible to reach their customer service. Very long wait times on the phone.
• October 2019 by D.B. L.
  I had 3 bad experiences in a row. Last one the customer service rep did not care at all. The car had no air conditioning and she had no interest in finding me another car or helping in any way. I told her I would just close my account and she happily informed me she would do that. Every car I ever had was filthy too
• September 2019 by Julie B.
  Erroneously charged a late fee--even though it was dropped off with a valet and time-stamped 15 minutes early. They said I did not swipe out, and--get this--"it is your responsibility as a member to adhere to member protocol, including swiping down to end your rental. You did not do this, and therefore the late charge remains." I explained that I did, in fact, swipe out, and the valet said he needed the card to turn the car around for the next user--so I suspect that he never swiped the new user card. I was argued with, berated, and hung up on (and this is after being on hold for 15 minutes waiting for a supervisor who never got on the phone). I am shocked to receive such poor customer service. I will try social media, and if not, do a chargeback with my credit card. I became a member in 2008--a large B2B account when I worked at a big, fortune 100 company. You would think they would even look at my account history before stonewalling me on "policy"--but a quick google search reveals, unfortunately, it seems to be the new standard practice: blame the customer, refuse to do the right thing.They have lost a long-term customer.
• September 2019 by Da S.
  as shitty as you can ever imagine, no aligned customer services, give random reasons for the shitty mistakes, anti forever
• September 2019 by Kemi H.
  I have had so many bad experiences with Zipcar in the past few months to the point that I am considering ending my membership. This service seems to be more trouble than it is worth. Primarily, my issues are with the location of the cars and customer service. There are occasions when the vehicle is not located at the address on the reservation. You have to search for the vehicle around the neighborhood, causing you to lose time on your reservation. In some situations, the car cannot be located at all. When you call customer service to report the missing car and book another vehicle (if available), it usually takes 12-15 minutes to speak with a representative, causing you to lose more time on your reservation and your day. I have also had trouble with the cars parked in one of the garages near me. On weekends, it is difficult to get out of that garage after you park the car in the Zipcar space. I was stuck in that garage for 20 minutes after my reservation. At 2 pm on a Saturday, all of the pedestrian exits were locked, and the garage attendants were not available. It seems that you need a scan card to exit the pedestrian doors, which I did not have as a Zipcar customer. The only way to get out was through the garage doors, which could only open if it sensed a car near the doors. I called Zipcar for assistance and was placed on hold for a long time. Another vehicle eventually left out of the garage, and I was able to get out through the garage doors. I do not think that Zipcar should place their vehicles in garages that have limited access.
• June 2019 by Samantha C.
  Avoid Zipcar at all costs. Now, to be fair, I am basing this review off of just one interaction. I am sure they have 1,000 cars in the Philly area. With that said, the one car I rented was horrible. It is supposed to be no smoking, but the shameful people who rented the car before me smoked like a chimney. There were tons of cigarette stains in the front seats. I had to roll down all the windows (it was raining too) and stick my head out just to survive. I felt ill for about a day afterwards. Never again. Please, for the sake of your health, just stay away from renting a ZipCar.
• April 2019 by Wooj C.
  Possibly the worst car sharing service out there. I reserved a car and to my surprise, when I got to the location, the car was not there. So I called the customer service rep and josh let me know that the previous customer had dropped it off at the wrong location. Since it was not too far out I decided to walk to the location to pick it up. He directed me to drop the car off at the wrong location that I found it at Bc that's how it worked. Week later, they suspended my account for dropping it off at the location....fuck zip car
• March 2019 by Super S.
  BAIT AND SWITCH. I wish I had read reviews prior to joining this service. I would not have bothered. Thought I would try their service instead of renting a car to see if it is a better alternative to renting a car. IT"S NOT! Zip Car confirmed and re-confirmed via email that I was on their FREE TRIAL. However, I was charged $151.80. When I complained they said the free trial was for membership only. The reservation itself was not on free trial contrary to their email. SO IT IS NOT A FREE TRIAL, PERIOD! Worse, the car I collected was unclean with a heavy stench of marijuana that permeated my clothes and any possessions I had in the car. Gas is covered in their service via a gas card in the vehicle; mine was declined at the gas station. There was just a 1/4 tank of gas in the poorly maintained car when I collected it. I called customer service when the gas card was declined and was told to pay for it out of pocket and send in the receipt for reimbursement. I complained to the ZipCar, they refunded $75.90 but refused to provide a full refund citing usage of the car for the majority of the reservation which is laughable. I am seeking resolution through my bank. I also find their mileage calculations rather embellished. The furthest I drove was from Reston to the drop off point at George Mason University and back. That is a 9 to 11 mile trip one way. The rest of the time I stayed in Reston. I didn't use the car that much because I could stand the stench of weed in my clothes and irritating my sinuses every time I sat in the car. Yet they have 50+ miles on the mileage. Mileage is included but still the fact that they're either committing odometer fraud or they have some mechanical issue with the car that made the odometer wildly over state mileage is highly suspect. This service is much more expensive and inconvenient than renting a car. You are truly better off renting a car. I ended up returning the Zip Car early and immediately thereafter rented from Enterprise and it was a very easy, fast experience, and a very clean car. I personally don't see Zip Car being around very long. When their gas cards are declined at the gas station that is not a good sign.
• February 2019 by Kyle O.
  Just read the reviews and consider yourself warned. I rented a car for a few hours and when returning someone was in the designated zipcar spot. I waited a few and then called zipcar and the rep told me to find the nearest legal spot to park. I asked if I'm supposed to pay for parking and they asked if I could find a different spot that was free. This is downtown DC, no such thing as free parking. So then they said pay for 4 hours of parking and they'll send someone out. I explained meters only allow 2 hours. They said that was fine but I knew better. I walked back 2 hours later and sure enough car was still there and meter expired. I didnt want to get towed so I called and they said pay for another 2 hours and I'll get reimbursed. Fast forward, I've only received 1 of my parking receipts refund and they denied the other. And come to find out zipcar gets free parking in DC so why'd they even tell me to pay for it?! Avoid!
• December 2018 by Liam S.
  This company just cheats and lies their way to profits. Terrible customer service, poorly maintained vehicles, crazy prices. This used to be a good service, but they have recently just stopped caring Their app is also complete garbage. Zipcar tried to charge me for a ride that was never confirmed, and their customer service rep was derisive and rude. I got my deserved refund, but Josh, the Zipcar rep, felt the need to tell me that I was to blame and he's providing me a courtesy. This company should just disappear. You can't even remove the keys anymore!!! Suck my nuts.
• November 2018 by Anna F.
  I have never had a worse experience dealing with a company from start to finish. When I first joined, I received the card in the mail promptly and was very excited. However, when I tried to make activate my card, the website would not allow me to navigate to the login page. After calling customer service, and arguing with the woman (Patricia) on the phone for a while (insisting that yes, I was following her instructions and no, was not receiving results) she herself said "what the hell??" and eventually broke protocol to pass me up to a senior manager, who remedied the situation in 2 minutes. I made the decision to cancel the service after only 1 month, as I had found a better alternative for my usage (Maven doesn't charge monthly/yearly/etc membership fees and charges less per hour for car usage). I called in to cancel my membership and was reassured over the phone that it had been. Two months later, I notice I am STILL being charged the monthly fee. When I called to complain and demand a refund, a very rude man over the phone (Victor) insisted that I had never requested my account to be canceled (despite the fact that when I tried to login I was told that no account existed under my email address anymore). I told him that wasn't possible, as I had made the request two months ago over the phone. He eventually agreed to refund both months of mistaken membership (tbd on whether that actually happens) and promptly (and rudely) hung up. Apparently, the first employee who had "cancelled" my account had done so no such thing - and thus I had no documentation to prove otherwise. INCREDIBLY disappointed by this company, and so glad to be rid of them for good. Could NOT recommend less.
• November 2018 by Jo S.
  Zipcar in PA is apparently code for "Rent-a-Wreck" - I arrived at the changed (less convenient) location to discover - all four sides of the car had significant damage, the wheel well cover was dangling off the side, dent to trunk, scrape across all passenger side panels etc. To report this, you need to do so prior to driving, so I got to stand in the cold and list these areas, to be told repeatedly "We rely on users to report damage" when all of these issues were both old and major. On to the interior which was filthy, seats were stained (with what?) and the frosting on the Zipcar cake was the lingering but intense smell of smoke, so I drove to my business meeting in 40 degree weather with the windows down. Apparently, maintenance and cleaning are not included with Zipcar. But wait there's more, I got the car with 1/10 of a tank, so had the joy of putting in gas. NEVER AGAIN!!! Sadly, yelp does not allow for negative stars, but it should!
• November 2018 by Lynn N.
  I suggest trying every option before signing up for Zipcar. As a longtime weekly user (see below) in DC, I know they have often had annoying issues but the convenience was still worth it for me. However, in the last several months it feels as though it is truly drowning in the Avis corporate squeeze-every-dollar-who-cares-about-the-customer abyss. That is all fine and good for them, but not so much if you are customer depending on a car to get somewhere. Specifically: They now arbitrarily move your pickup/drop-off spot (this is a problem when the new spot is nearly a mile away), some of the cars smell awful -- so bad that you have to roll down the window to keep from smelling like the car, when you call customer service you get someone who knows nothing so tells you that someone will get back to you but they never do, and they have listed three specific cars in a car park but the car park is no longer even there (construction)... imagine our surprise! When any of this is brought to Zipcar's attention, crickets. The whole point of car-sharing is to make life easier. Yet, Zipcar makes life harder and more stressful. Save yourself the frustration and use a different company.
• November 2018 by Jeffrey A.
  Beware of signing up. I changed my mind in 5 minutes of signing up and they REFUSED to refund my membership fee. $25. That's a scam