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September 2022 by Margaret M.
It started with a sick lizard. They were the only ones who could care for her. Then other issues with our pets lead to several different visits. Each time they approached us with concern for our pet and our financial concerns before proceeding to treatment.
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August 2022 by Amanda L.
Today was my first visit to Basin Run. I can not even begin to put into words how amazing our experience was with Dr. Muse and team. They accomadated our pup and took care of an issue that another clinic was unable to perform due to his challenging behavior. I have a 13 month German Shepherd who is afraid of people, it makes him loud and aggressive. The team worked flawlessly together from beginning to end. They took their time to make our boy feel comfortable and safe. I never thought that his behavior would/could change so drastically to allow the team to be able to accomplish the task of reapplying staples to a neuter with out being put under. Our previous clinic it took them 45 minutes just to be able to tranqulize him for pre-surgery. I fully appreciate them fitting us in on a Saturday for a new puppy patient. This hands down will be the only place that we take our pup from now on!
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May 2022 by Mattison Jane
The girls that saw my rabbit were SO friendly and warm. I really liked that I was able to go inside for his appointment. We will be back for any additional appointments he may need.
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April 2022 by Lyndie Feldscher
Great experience for me and my pets. Basin Run will be my new vets office. The staff is so warm and welcoming and the Dr. is fair with prices. So happy to have a new caring place for my animals. Also I wanted to thank them for the beautiful rose they sent to my house after having to say good bye to my bunny.
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March 2022 by Nicole Conklin Wilson
allow people inside with their pets. its ridiculous
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August 2021 by Julee K.
Dr. Muse was very knowledgeable and took the time to fully explain his thought process in easily understandable terms. I felt very confident in his diagnosis. But more impressive was the assistant, Brandon. This was my dog's first visit to Basin Run Animal Hospital as his regular vet was not able to fully help him without an appointment on a Saturday. The staff was made aware of my dog's extreme aggressive behavior in a veterinarian setting. When my dog went into "demon mode", Brandon remained steadily calm and compassionate, he did not even flinch. Brandon's steady mannerism and constant soothing helped to reassure my dog and kept him from spiraling into full blown demon spawn mode. By the end of the appointment, Steve and Brandon were "friends" and my dog left with his ears up and tail wagging. ( First time ever!) I'm floored at how amazing the staff at Basin Run handled my situation. Without a doubt, Basin Run Animal Hospital is my new veterinary clinic... a happy dog is priceless.
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March 2021 by Brande Hinson
We had to put down our 16 year old Pomeranian the other day. The staff and doctor were so caring and comforting. They went above and beyond with the process from making the appointment to the final process. They even had flowers delivered to our house a few days later. I cannot express enough how patient, comforting, and understanding they were. Thank you so much Basin Run.
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March 2021 by Mark R Simon
very professional here the doctor calls you and talks to u in detail...of course I have to say I had the best tech with Molly and felt little more at ease, I highly recommend Basin Run....they may be little pricey but we'll worth it....
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February 2021 by Tammy Adkins
Love the staff, they always take care of my girl Sophie..
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October 2020 by Jai Stefanick
Love Dr. Mary!!! The staff clearly loves my animals. They are clear and transparent about the services the recommend and pricing. Great, friendly service.
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July 2020 by Debbie Kingham
Everyone at Basin Run is so very kind and attentive. They call to follow up and are always there when I need them! I highly recommend them!
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June 2020 by leo laskey
Dr Rhonda is an excellent vet. She took care of my dog for 13 years. When I had my dog , Dakota, spayed Dr Rhonda was inside the cage with her when I picked her up. She took excellent care of Dakota all her life, even when I had to put her down. She was so knowledgeable and caring. She cried with me.
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May 2020 by Jennifer Jo Strimel Stevenson
We have been going to Basin Run for over 20 yrs. We had to put the last of our 4 jack Russells down last week. The staff at Basin Run are more than just a great Animal Hospital, they are FAMILY. That is how they treat not only your pets but you as well. The staff that was there that day was blowing kisses through the window because of the COVID rules or else I would have had all the hugs in the world.. We have boarded our pets there as well and are able to leave knowing our babies are in great hands. The other day I came home and checked the mail. There was a sympathy card from the office with my Scooter's paw print. It was so touching. Basin Run is by far the BEST OF THE BEST!
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March 2020 by Jaime Wolfkill
Great care and great staff!
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March 2020 by Harris T.
My family had started taking our pets to Basin Run within the last year. We have been pleased with the services there, but recently suffered the loss of our beloved cat. When she became sick, we took her to Basin Run for diagnosis and treatment, and ultimately learned that she had cancer for which she could not be treated, and that she was suffering. We made the difficult decision to have her euthanized, and the staff at Basin Run could not have been kinder. They made immediate arrangements for a doctor to be available at my convenience. When I arrived, they made it simple to dispense with administrative matters, and took me to a "comfort room" that was comfortable, attractive, and very homey. They gave me time alone with my pet-as much as I needed- and were very accommodating and sympathetic. My cat had a peaceful end to her suffering. The staff were comforting and compassionate in every way. The next day, flowers were delivered to my home from Basin Run expressing sympathy for my family's loss. This is not the first time I have lost a pet, but this is the most compassion I have ever experienced from a veterinary clinic. My family is very happy with our choice of medical care for our pets.
