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March 2024 by Carmela Pascale
If it weren’t for Aliza, this review should be NO STARS!!Aliza was sweet, professional, and super patient with me. She had her hands full with work but took the time to show me multiple jeans to make sure I went away feeling happy with my purchase.Everyone else though? Terrible experience. Manager was rude and dismissive.If you go, make sure Aliza is working!! 5 star employee at a 0 star location !!
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December 2023 by anna keller
Aerie is seriously amazing! The workers there are so sweet and helpful. They go above and beyond to make your shopping experience enjoyable. The clothes are trendy, comfortable, and perfect for any occasion. I always leave Aerie with a smile on my face!!!!
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December 2023 by Emily Guzman
ive been at this aerie location a couple times and i always have the strangest experience. The workers are extremely rude and in high school so they know nothing about where they work. And if you have a question, do not even bother to ask because they will talk bad about you and make fun of you over their own walkies as if you don’t notice it. The workers are just a bunch of bullies. Worst location ever!!
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December 2023 by Carol Emge
The salesperson and manager at the Columbia store are professional, knowledgeable, always willing to help and very friendly. I purchase my grandsons jeans from American Eagle and they love them jeans.
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November 2023 by olawepo Oladayo
This establishment is truly commendable, as it exudes a pleasant and welcoming atmosphere. During my recent visit, I had the pleasure of receiving assistance from Cliff, one of the store associates. He went above and beyond to ensure that I found the perfect size and verified the overall satisfaction of my shopping experience. The warm and inviting environment made me feel highly valued as a customer, and as a result, I am inclined to return to this store for my future clothing needs. It is safe to say that I hold a great fondness for this establishment.
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October 2023 by Mel V
Yesterday, I went to the AE at the Columbia Mall, spent 25 minutes shopping, wasn't greeted ONCE, by the manager who walked away every time we were in the same area. Then the manager greeted another guest in front of me, walked by me, and didn't speak to me. She did this 3 times! I spoke and she SAID NOTHING! I guess because I'm black and she is white, and I still dropped $300!I felt VERY targeted and ignored and it wasn’t the first time this has happened with this specific manager, Barb. Her name should be Karen.I then went to Aerie and was greeted appropriately, complained about my AE experience, then spent an additional $200. The ladies there were warm, welcoming and helpful.Although I will visit Aerie again, I will NEVER go to that AE. She is racist, targets people of color and I am shocked that AE allows this behavior.Tragic. Do better!
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September 2023 by Emmuel Horace
Cliff is the MAN! He is great when it comes to recommendations and finding you exactly what you need. One of the best American Eagles I’ve ever been to.
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July 2023 by Nupur Nahar
I just went there. Was walking round and saw those jeans was 29.99. Then I about to pay for that and cashier said it’s almost 75 dollars. And I asked why than says 29.99. Even she didn’t say anything back. I should work properly not walk a round and not doing anything. I waited in the line for nothing. Really sucks
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April 2023 by Carlo Salem
Very organized and helpful staff. Jeans i wanted were stocked so i saved on shipping fees
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March 2023 by Carroll N.
3.17.23I started shopping at this retailer a year or so ago. I like to buy jeans here because I am 5' and they carry petite sizes for women. I recently discovered that they have XS Short Petite which is a better length for me than the Short Petite. They don't carry it in the store so I purchase online and pick up the store. Last summer, I found a white skirt on clearance in the store. Sweet.Staff are always friendly and helpful. I am greeted upon entering and asked if I need assistance.They have a rewards program and I recently received my first $10.
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February 2023 by Rachel Mock
I wish I had the woman’s name, but I was helped by a loving dark skinned woman today who recommended a bra that would essentially stretch with me during my pregnancy as I recently jumped two cup sizes. She also offered to order the specific bra I initially wanted, but I liked her suggestion better. I was treated with respect as I have a lot of shopping anxiety and the women working helped relieve all of that. They were patient and very attentive. I have been shopping with AE/Aerie for years and have not been disappointed.
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February 2023 by Rohan Warrier
Stephanie was fantastic. She helped pick out outfits and made me feel comfortable trying new things.
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October 2022 by belle j
i went to aerie today and was greeted by Tara and Paige. Their energy seems very sweet and genuine. Tara helped me out with recommendations whilst Paige checked me out, and I ended up buying a new color for my wardrobe. :)
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October 2022 by Dunia Cerna Caballero
Great customer service, I love Aerie underwear, a little pricey but it last forever, American eagle jeans are my favorites, curvy fits perfectly
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October 2022 by Carlie Akers
I am insanely disappointed in the quality of my clothes I have recently bought from this location. Mind you, this isn’t my first time shopping here, and this isn’t my first review. I had spent almost 300$ updating my wardrobe and come to find even after carefully following cleaning instructions, the clothes are practically falling apart. The shirts are fringing and the fabric is crinkly, the jeans after one wash had faded significantly. My boyfriends boxers (Size M/L) had holes in the thighs not even 2 months after purchase from earlier this year. My last review contained an amazing 5 star due to customer service, but the quality of their products is atrocious. For those who say it may have been the machines I was using, you are wrong. I have also bought shirts from FIVE BELOW that are in better shape than these! I will be returning the clothes I have not ripped tags off of yet, and I will be saving my money for a store with actual good quality clothing.
