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November 2023 by Arika Ward
Paula was amazing! She was patient and kind and, most importantly, NO SURPRISES! Pricing was perfect and the ordering process was smooth. We’d definitely buy again as long as Paula is here!
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November 2023 by Preetish Anand
Product and Quality is good.Delivery service is outsourced which basically cheat.They will suggest furniture is big and they will try this and that and get it in for 120$.Talking to Ashley they are not giving and solution and you end up paying up.Worst part is they can come beyond the delivery window and also reschedule as needed.But they wont call you before coming and return back if you are unavailable for even 5 min.
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November 2023 by Lucas W.
Paula was fantastic. We found the perfect couch for a great deal. Can't wait to use it
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November 2023 by Heather Griffis
Paula was amazing! I never felt pressured and she listened and asked all the right questions to present the perfect options for us. She made what could be a stressful experience so enjoyable. Five stars!
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November 2023 by Linda C.
This chain is challenging to say the least. Items ordered online are from third parties making it difficult to resolve problems even though it's charged to my Ashley account. My furniture arrived damaged but I have to accrue interest while they reach out to the third party. Their quality and customer service have definitely declined!
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September 2023 by Steven D'Adamo
Paula greeted us as we walked in and gave us a layout of the store. We browsed for a couch on our own time, and Paula checked in on us without being pushy. We even left to compare selections at a different store. When we returned, Paula was ready to help, even going so far as to help me configure a sectional couch to fit the space we have. We bought the couch we loved and a cabinet. We'll definitely come back to work with Paula again.
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September 2023 by Dionne Wood
The absolute worse. Horrible. Bought a sofa that sinks and slides. I’ve been complaining for months. They give me the run around knowing they have no intentions of making it right. Discount prices mean discount customer service and cheap furniture. They sent someone out that said they can repair my sofa. Why would I want a brand new sofa repaired. I did not buy from a salvage barn… or did I??? I will never ever buy from them again. I will spend more for quality and good service. Don’t trust them, they specialize in cheap furniture. It’s not a sale it’s a rip off!!! Save your coins and buy quality furniture somewhere else!!! I would give no stars but it’s not and option. BTW. Ashley and Regency furniture are the same…. Rip offs!!I will also be reporting them to the better business bureau and consumer reports!! ?
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September 2023 by Brett Mathews
Paula was very helpful and knowledgeable and professional. She was not high pressure but readily available when we needed assistance. She was able to help us get the best pricing available on our purchase. We would highly recommended working with her. Thank you Paula!
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September 2023 by libanesa perez
Love Ashley storeThe sales people are all great J Michael helped me a lot very patiently with my shopping choices General manager very professional and pleasant they follow up with you if any delays I would recommend this store in Columbia 100 percent
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September 2023 by Senait Kibret
Ms. Fatima is very professional, pleasant and very helpful today. I can’t wait for my living room set to be delivered!!!!!
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August 2023 by Tiffani Rogers
I was helped today by Paula to purchase a kitchen dining set. She was extremely knowledgeable, helpful and patient! She worked with me to help me find exactly what I needed to fill my space. The store has a great selection of quality furniture and I’m excited to get it!
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August 2023 by Taleah Langley
Jay was amazing! Highly recommend him as a sales rep if you need anything. He helped us pick out a breakfast table. We had no idea what we were doing and Jay helped and educated us along the way. We are very happy with the breakfast table he helped us choose. Thanks Jay!
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August 2023 by Kawanna F.
I had the absolute worst experience with Ashley Furniture. In a nutshell my furniture was delivered and after multiple calls and talking several people including Tracey whom I guess is the manager my walls were damaged by Juan and his crew and they put up my furniture incorrectly to the point when I first slept on the bed the box spring broke. The customer service was poor and horrible after them coming to my home 3 times with last time having them come and take the furniture back the 2 men came and fixed the box spring said that it was never put together correctly. Mind you that was the second set of men to come out and look at it. Still to this day I am trying to see who will be responsible for the damages to my walls. The delivery process was insane. Tracey NEVER contacted me back. I'll never shop here again. There are some great items and I was looking at a dinning set but I refuse to give my money to company like this.
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July 2023 by Selena
Beautiful furniture I especially love to photo the room designs. They are always my to do projects. Their sales team is extremely helpful and knowledgeable- especially Inad- he’s so patient and gives great service and advice.
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July 2023 by Shahrukh Awan
Inad was an exceptional help today! We came in a few weeks back to look at furniture but weren’t quite sure but he helped us a lot so we came back again and met with him and knew he would be the one to help us out with our purchase for furniture! I know my wife and I will definitely come back to him for help again for all of our future shopping! If you go to the Ashley Store in Columbia, DEFINITELY ask for Inad! He was a big help in helping us find what we were looking for within our budget!
