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November 2023 by Bobbi James
My elderly mother drove a badly damaged car into the shop, and the guys treated her like she was their own grandmother. They gave her a ride back to her senior living apartment, assessed the damage, and contacted her with a reasonably priced estimate before the end of the day. They repaired the extensive damage quickly, and when I was unable to bring her to pick up the car before the close of business on Friday, they came to get her, so she could bring her car home. You don't get much better service than that!
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October 2023 by LETITIA FRANKLIN
What a breathe of fresh air...Customer care at its Best! From the initial phone calls, checking to see if they had my tires, and additional repairs that were needed in the end but worth it. I have absolutely no complaints and there were "no" issues. Excellent service and excellent follow-up. And, we set up a maintenance program for future car care.Thank you Jon and staff!!!Services: Air & cabin filter replacement
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October 2023 by Paul Lee
Excellent service. Everyone I interacted with at AutoStream Columbia was polite, professional, and very knowledgable. I love their digital inspection reports with actual photos of my car, nice touch. I looked up estimates for all the suggested work I intended on moving forward with and their prices were right in line and appropriate, no funny business. The technician took the time to patiently answer all my questions and I had my car back the next day. Overall communication was great, they were accessible over the phone and via sms. Great group, highly recommended!Services: Air & cabin filter replacement
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October 2023 by Lucas Riesbeck
Had an engine misfire in my way to work. Stopped in and even though they were busy for the day, they made it a priority to get my car fixed so I could return home after work. Jon was great with communicating and did his absolute best to make sure I was satisfied. Highly recommend!
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October 2023 by Mia Koonce
The entire team at AutoStream is 10/10. They provide great service for repairs, and they put the extra effort into their customer service. Getting repairs done on vehicles is always a stressful time but working with this team makes it a lot easier. I will keep coming back here knowing I am getting top notch care for my car.Services: Engine repair
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October 2023 by Reba Williams
So, I needed air in one of my tires...; and, I randomly pulled up into the 'AUTO STREAM CAR CARE CENTER' in Columbia, MD. ~ (SHELL gas station)~ this helpful mechanical service worker ~ 'JORDAN' came out of the bay area to ask me how they could help with my car care needs... I just needed air in one of my tires at that time; however, my son gifted me the Cad ~ Suv which is so sweet! As, I do have a few things to tweak... & have the Maryland Inspection done accordingly; ~ as you may guess, I am having all of the other services that I may want/need done accordingly , right here! 'SPECTACULAR' Customer Service ~~~Best! RebaServices: Tires
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October 2023 by Sean Gilmartin
I've made use of their services several times now. These guys are honest and they do good work. Always satisfied with them, whether it's just an oil change or a more involved repair job.Services: Transmission
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September 2023 by Kayla Fong
I went to Autostream Columbia for my 75k mile maintenance after having a good experience at another Autostream location. The ease of scheduling, great communication, and respect will have me coming back next time I need service! The online portal with pictures of their findings is also greatServices: Auto A/C recharge
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September 2023 by cheryl james
The work was completed in the promise time provided by the director and manager. The staff was very friendly, courteous and efficient and took very good care of my baby. My experience was awesome. Highly recommended
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September 2023 by ExposedRoot
I am totally shocked by the amount of positive reviews this place has but when you think about it the positive reviews are based on the repair service. And yes they are very pleasant indeed. Here's the problem...I would be willing to bet most if not all the people who walk into that shop had a bill $100's or more if not thousands more than they expected. Many.of you had issues they had no clue they had. I have lived around the corner from this place for 15 years and have had two different vehicle service here and both times it cost a fortune.. I took a vehicle here for inspection knowing I was going to be fine and when they called me the bill was literally going to be $800 worth of work And the guy who was going over the proposed work was saying it with a straight face. I was literally thinking I would just pay the inspection fee and be gone and here I hear $800 worth of work. I bought the parts had a friend of mine do the work who is a real big rig commercial mechanic and he could not believe they failed my car.. He said no way did the parts need to be replaced but I had already had him come and I had already bought the parts but it literally cost me $500 less than they said but the point is it was work that didn't even need to be done but they screwed me over with a fail. I took it somewhere else for the reinspection for fear of retribution because I didn't have them do the work because I just don't trust this place. I just bought a 2 year new car in like new condition a few weeks ago from Virginia that needed Maryland inspection. No way was I taking it there eben though it had just been inspected in Virginia last week. I've done Ken's for tires, Columbia Auto center which is going out of business, Calibre in a few minor things but decided to ask for a referral from the tag and title place. Inspection took approximately 2 hours and failed with the front window tint which I will remove tomorrow because it's something the previous owner put on that I don't like and a steering wheel cover which I put on last week from AutoZone. I would be willing to bet money if I walked into auto stream tomorrow they would find minimum $500 of something that needed to be done. There are so many places in Columbia that don't rob you.Autostream on Cradlerock Way is literally the absolute worst. Look at the prices that someone posted up above. They are crazy and mark my words they will find something.
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August 2023 by Matt S
Scheduled my state inspection here and I was able to get my car in and out in good time. Jesse and Eric were super helpful with keeping me updated on progress of the repairs that needed to be done, and letting me know what was going on with my car. This was my first vehicle and first time getting inspected, so I was nervous about choosing a place, but this shop seems pretty honest about their work, and pretty timely about it. Would recommend to anyone, thanks!Services: Steering & suspension repair
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August 2023 by Jessica Gerben
This was the first time we have used this car care center and was extremely impressed with our experience. Their service is outstanding and prices are very reasonable. I’m super happy we have found a service center we can trust for all our car needs.Services: Auto engine diagnostic
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July 2023 by Simply Dazzling
These gentleman have kept me and my little car going through rough circumstances. My vehicle is a “vintage”. I refuse to call it old. :) They have repaired it twice with great skill and knowledge. They are efficient, personable and professional. I definitely recommend Eric, Jesse and Jordan as well as their team for their impeccable customer service.Services: Transmission
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July 2023 by Lauren Furry
I can’t speak highly enough of my experience! I’m new to Maryland and requested a MD state inspection. Eric and Jordan were professional, kind and personable making me feel comfortable and welcomed to AutoStream. I’m grateful and reassured to have found them. I look forward to working with them again in the future!
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July 2023 by Denise Taylor
My husband and I started bringing our vehicles to this center last year. We’ve been able to get quick and convenient appointments. The staff are courteous and professional. They listen to our issues with the vehicles and are thorough in their diagnostics. Repairs are timely and competitive in pricing. I appreciate the complete written diagnosis and estimates, along with general recommendations for future work. I plan to continue bringing my 17-year old Toyota for repairs and maintenance here, and recommend this center to others.Services: Steering & suspension repair