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November 2023 by Lyndon Williams
Great experience. Friendly and professional staff. Straightforward estimate, discussion of work done and suggested maintenance. Shuttle was a nice service perk!Services: Auto maintenance
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November 2023 by Michael Bobb
BA Auto Care did a great job from the initial call to the time of pick up. BA Auto Care kept me in the loop throughout the repair. If you have a Land Rover or any other make. You will not be disappointed with BA Auto Care. Thank you BA Auto Care.Service: General repairs & maintenance
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October 2023 by Sabine Campbell
I appreciated the fact that they were honest. They adjusted their quote accordingly when they took less time with my vehicle. They were responsive with my questions. The front office staff were very nice and welcoming. I will recommend this repair shop to others.
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September 2023 by Barry Brauth
I made an appointment but got to BA a few minutes after 5PM when they had already closed. While leaving in their car one of the employees went back in, worked up the paperwork, and even got me the loaner car I needed. The next day they completed the air conditioner repair in a timely and affordable way and are now freezing me out of the car. They follow through on what they promise and always do a good job. I've been using them a few years even though I live in the District and they are not the most convenient service for me to use. They are just the best.Services: Transmission
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August 2023 by Dionne White
The place is incredible I have never experienced an auto shop that has drivers pick you up and drop you off. I was very impressed. Also, the customer service here is top notch. I needed my brakes done and from the front desk ( Grace and Cathy), the driver ( Tom) and even the advisor ( Brady) everyone was extremely nice and helpful. I would definitely recommend and I’ll be taking my car here from now on.Service: Auto brake replacement
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August 2023 by Mourad S.
I wouldn't recommend I have been coming here even got other people to come in because of how satisfied I was with them till more recently my last visit to this business
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July 2023 by Moriah Moya
I have been going to BA Auto Care for 5+ years. I recently moved to Frederick, but Istill take my vehicle to them, because they are that good. They aways provide great and friendly service and I recommend them to everyone.
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July 2023 by vicky v.
I'm very happy with general maintenance. It was done professionally and in timely manner. I got follow up call as well. One thing to notice, technician says they check tire pressure. All four wheels still show range of 28-32 psi. May be sensor itself false reading?Service: Auto maintenance
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June 2023 by Amie Long
Great experience! Have a 2014 Hyundai Sonata hybrid. It’s near impossible to find someone who can work on them. From my initial call to picking ip my car after repairs everyone was professional and helpful. Joe always kept me updated on what was going on with my car and possible repairs/costs. Highly recommend! I’ll definitely be a repeat customer!Service: Electrical repair
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June 2023 by Matt Gomez
The shop did a great job communicating regularly with me as they worked and corrected the issues. The waiting area is clean and well-maintained and I like that they have copies of the Little Patuxent Review set out for guests; a cool thing for locals. They provided a loaner vehicle which was clutch for me since we're a one-car household. The price was even a little less than they had prepared me for! All around a great experience.Services: Electrical
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June 2023 by Bri Jones
There are times when you come across an amazing auto shop that is not out just to make money. BA Auto Care is that place. I took Gracey Gray (yes, that's my cars name ?) for regular routine maintenance and asked them to check a couple of item's because the dealership keeps telling me to replace them. I asked BA Auto to check for me & they found absolutely nothing wrong. This is my go-to shop forever! And did I mention that everyone I have encountered on staff is AMAZING, too! I have recommended your shop to other folks.Service: Auto maintenance
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June 2023 by Amie L.
Searched everywhere to find a shop that could work on my sons 2014 Sonata Hybrid and found BA Auto Care. From the first call everyone was polite and informative. Joe kept me updated on expected repairs and set cost expectations. The whole process was completely transparent. I had a great experience and will definitely be back!
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May 2023 by Michele Roberts
This was our first experience with BA Auto Care. It was a good one. We brought an older hybrid in after it lost power. Joe was our service contact. He was thoughtful about what occurred, what we did prior to reaching out, and was able to give a ballpark estimate for the issue providing that no other factors contributed to it upon inspection. The staff were helpful and flexible when we needed to reschedule. They are responsive and prompt. We ended up replacing an additional item that had corroded and the price was slightly higher, but we were aware of this possibility because Joe took the time to call before completing the work to let us know what the diagnostic test and inspection found. This was a positive experience and we will happily return to BA Auto Care for any other issues.UPDATE: while the battery that was installed failed completely six weeks later, BA has strong policies with their product and service guarantee. They arranged to tow my car at their expense and provided a loaner car too. They found that the battery was bad and resolved it. It was stressful to have the car fail a second time, and while that is never convenient, it happened at a critical time. BA responded promptly and with integrity. I truly appreciate that.
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May 2023 by Dave Ferguson
I just brought my son's car in for a complete check-up before he gets his license and starts driving. I've done this for all my kids and feel completely confident after the folks at BA do their assessment. I know my kids are in a safe car and that it's running well. Absolutely trust these folks to do a good job!Service: Auto maintenance
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May 2023 by Jay Cohen
The staff was very friendly and professional. The seating area, bathroom and refreshment area were immaculate. They gave me a detailed description of the things needed for my car along with the cost. Five star customer service and operations. I will never take my anywhere else, you can quote me on that.Service: Oil change
