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November 2023 by Kevin Fulton
The manger Jose Cruz is very unprofessional, difficult to contact, and down right unpleasant. The staff at the desk was unhelpful, unknowledgeable and to add confusion their unable to reach the manager Jose Cruze! My car was returned filthy from shop dust and when I brought this to their attention they used some sort of spray solution and a dry rag rubbing the filth into my paint very upsetting. The paint did match perfectly the best of the ordeal! This is my first experience with caliber collision (Columbia) I am not a fan at all!!! ????
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November 2023 by Michael Scollick
This facility is greatly understaffed. Car hit a deer and was towed to Caliber Collisions in Columbia. After sitting for a week the damage was estimated at ~$2k. A few days later the only person trained to work on my insurance claim finally showed to work the damage sky rocketed to over $22,000. Car a total loss. If you car is towed here, have it moved immediately. Very sure this place doesn't actually repair cars, just total them.
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November 2023 by Ghai Johnson
Matthew and the team did an amazing job. I was notified every step of the way. And as others said, it was done a week earlier. Highly recommend.
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November 2023 by Paul Lee
I have had two extensive car repairs at Caliber Collision in Columbia. In both cases, the job was done well. My cars looked great after the repairs. They kept me up-to-date every step of the way. They were honest and did their best to make my cars look like new. Matt was awesome, and he did everything he could to save our beloved car and cannot thank him enough for his efforts. If something bad happens, at least you can be sure if your car is at Caliber that the people here care and will try to make it right again.Services: Painting
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November 2023 by Kelli Williams
I had an awesome experience at Caliber Collision. From the moment I walked in to receive an estimate, Matt and his team went above and beyond to ensure I was well taken care of. The repair work on my car is complete and I couldn’t be happier. I wouldn’t hesitate to come back if I ever needed services in the future.Services: Painting
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November 2023 by Leon Bailey
My experience with Caliber Collision was second to none. They kept me posted every step of the way through all phases of the repair. Matt showed and gave professionalism through the entire ordeal. He (they) were a great team. On top of the repairs they completed them almost 3 weeks earlier then was expected and originally estimated. I can't say enough about the courtesy, professionalism, and caring that was exhibited through the entire process.Services: Exhaust
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November 2023 by Cameron Parker
The entire process from estimate to completion of the repair was very easy and no hassles. Matt did an awesome job keeping me up to date on the repair every step of the way. And to top it off my vehicle was done 4 days early. I would definitely recommend Caliber to anyone and if I ever need a repair shop again I would not hestitate to use them again!Services: Painting
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September 2023 by Michael Z
I love caliber collision. They were communicative through out the whole process from the time I took my car to their shop to them putting on the finishing touches. They cleaned and waxed my baby.
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September 2023 by Brian Black
Matt and Team get it done! I don't recommend wrecking your car, but if you have the urge to get in accident, take it to Caliber in Columbia. Great team, great service.Service: Body & Trim
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September 2023 by Jen M
My insurance sent me to them to fix a hit and run… You cannot set up an appointment online only via phone, and the hours are not super convenient. No weekend work. The main issue though is I called them half a dozen times and sat in their “ please press one for XYZ” and they never picked up, despite me sitting and waiting for 10 to 20 minutes with the Voice Memos thing saying someone will be with you shortly, we value your patronage… They don’t have an answer machine set up. Clearly they do not want our patronage.
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August 2023 by NIcholson Sykes
From the initial contact with Caliber Collision Columbia, to leaving my rental and signing off on the paperwork, I was impressed with and appreciated the honesty about the repair process, the commitment to quality service, the continued communication, and the assurance that they were an advocate for me as their customer. Each team member was always courteous, professional, respectful and helpful. The regular updates and communications were greatly appreciated. The finished work was exceptional even according to my most critical personal car expert. Having these skilled experts take care of my car provided me a greatly appreciated peace of mind. Thank you Matt, Donna and all of the Caliber Columbia team members.Services: Tires
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August 2023 by Mike's Music Ellicott City
You never want to need a collision repair place, but unfortunately, I did. My daughter is a new driver and made a mistake and beat the heck out of the passenger side of her car. Collision was fantastic every step of the way. We got the car back crazy-fast and it looks like brand-new now. I pray I never need collision work again, but if I do, I will definitely be using Collision.Services: Painting
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July 2023 by Ms. Jade
Aria and Matt provided an exceptional experience for my car repairs. After being devastated coming out of a store seeing that someone had hit my car, they made the car repair experience thorough and seamless! Aria went above and beyond to ensure my car was efficiently repaired and I understood the parts and process. I would recommend and refer the the Columbia, MD location to anyone in the future!.Services: Painting
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July 2023 by Camila Carvalho
Extremely professional team! Shah guided me through my process and the repair process was smooth and quick! They took really good care of me and my car! I’m so happy with their customer service!
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June 2023 by Markus Dickinson
I had backed into my garage so needed rear fixed up. Was told exactly what needed to be done and was very friendly service. Midway through I was called work an update that the damage was worse than expected and was informed of all the necessary changes. Nothing was done without my consent and was highlighted that it was insurance covered as well. Aria was my representative and he kept me up to date and did a full walk-through of everything they did when I picked up. 10/10 service!Services: Painting