-
November 2023 by Jacob Allen
I really enjoyed my experience at CubeSmart. The manager Nancy is excellent. She stayed past closing time and helped me get my new cube set up. I really appreciate it.Thank you all!
-
November 2023 by Jennifer King
Nancy was very helpful, detailed, and straight to the point on what I had asked about. She was very kind and did a good breakdown of all basic info and prices. Thanks Nancy!
-
November 2023 by Traci White
Staff was very helpful!! I picked the wrong size unit online. The staff assisted me with a SMOOTH transfer. I will definitely recommend cubesmart to anyone that needs a space!
-
September 2023 by Khadijah
I had the pleasure of meeting the general manager and she is the sweetest, most helpful person I've ever met. She made my rental process go swiftly! The world could use more people like her!
-
September 2023 by Diane Page
Thank you Nancy and Katie for being so polite and helpful. The cost was reasonable, the facility is climate controlled, clean, safe and easy to get things in and out! Highly recommend this storage facility!
-
September 2023 by red wolffy
The woman workin, Katie, was exceptional in her knowledge and friendly and helpful. I have recommended my brother to use cube smart here in Columbia as well thanks Katie
-
August 2023 by Shavon Sampson
I went online to rent a storage unit which was super easy and convenient. When I went there to check on it, I met with the store manager Katie. She was the most helpful and enthusiastic, with superb customer service. CubeSmart is super clean, safe and convenient. I’m absolutely pleased!
-
August 2023 by Brandon Wade
The reservation process was easy, took just a few mins, the rep reached out for confirmation & updates, & the facility has great hrs to be able to store items w/ a flexible schedule. The price was right & even free the 1st month. The support continued with a rep asking if I had additional questions / concerns. Excellent job & it had everything I needed in a pinch. Check them out! ??
-
August 2023 by Amy M
I had an excellent experience at the CubeSmart Columbia Red Branch Rd location.I rented my storage unit online and I promptly received a call from Katie the General Manager. She explained how to use the two codes I had received from my online rental confirmation. The first code was for access to the facility and the elavators. The second code was for the tempory lock on my unit.I stopped by the office to introduce myself and Katie was kind enough to show me my unit and help me complete the initial set up process of removing the temporary lock and setting up the purchased lock.The facility is very clean, organized, and modern.Overall excellent details provided and personal care taken to welcome me to the facility.Thank you so much Katie!
-
August 2023 by Volt
Katie at 9199 Red Branch Road, Columbia, MD CubeSmart Self Storage provided superb customer service. She was very clear when explaining the process and so helpful definitely will be returning to give you more business ?
-
August 2023 by Salman Shamsi
Great management clean facility very safe the only issue which was not managements fault was the consistent broken doors bc customers don’t know how to listen when they’re told not to prop open doors. Other than that, fantastic experience!
-
July 2023 by John Davis
Our CubeSmart was was new and nice BUT they raised my rent 33-percent ($100) after just 90 days
-
July 2023 by MrTylerchase
Amazing customer service! So kind and caring and it feels like I’m renting a storage unit from a friend. Transparent and honest. I’ve never had a good experience with any other storage rentals. My experience here has been nothing but great.
-
July 2023 by Kbrady00 Kcml2122
Nancy was great! She was extremely helpful and professional and answered all of my questions.
-
July 2023 by Jeanie Prescott
Katie was super helpful and explained everything I needed to know and was very patient. Happy customer.
