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February 2024 by Linda T.
Almost unimaginable levels of incompetence, broken systems that also don't seem to talk to each other, an app that is next to useless...I finally fired them today and transferred my Rx to another pharmacy. Both Caremark mail order and CVS local store - completely unacceptable.
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February 2024 by Angel R.
Came here to get my mother her Covid booster and flu shot and was turned down... very annoyed they weren't even busy, no one in line or waiting for a vaccination.... They said you had to make your appointment on line. No wonder this place has a 2- star rating!
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November 2023 by Skully10 C.
I hate this pharmacy. They didnt have my medication in stock and nobody called or nothing. Drove up here, waited in their long ass line just to be told they dont have it. Its a medication you need everyday. I hope they all die
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October 2023 by Kelly C.
I'm upgrading my review. I was in the store on a Saturday and they had a LOT more employees and they were much more customer service oriented. It was a very different experience. I hope there will be consistency going forward. I'll update my review again after a while to see if things are still trending positively.
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September 2023 by Pepper Y.
This pharmacy is by far the worst I have encountered in all my days. I called multiple times, no answer. Once I made my final call, I stayed on hold waiting for a representative to take my call, for 47 MINUTES. No one from the pharmacy informed me that the prescription was not in stock. No one would even pick up the phone for me to transfer the prescription. It was beyond frustrating and unbelievable. So disappointing to experience such terrible customer service.
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July 2023 by Kate M.
The pharmacy is abysmal. It takes days to get a prescription filled even though the medication is in stock.
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June 2023 by Rachel P.
If I could give this store no stars, I would! I called this dreaded pharmacy and waited 15 - 20 minutes on the phone until I spoke to a pharmacist. The long wait time, where I listen to elevator music, is frustrating, but I have learned that is often the case. Finally, a rude and disrespectful male pharmacist answered the phone and I asked about a refill. He told me that they need to fill "thousands of medications and are 9 days behind." He then told me he could get me my meds if "I just give him my name", again in a harsh tone. He was talking to me as if I was an annoying child asking for more dessert. This experience was unnecessary and not a store that I want to deal with in the future. I quickly transferred my meds over to the CVS in Clarksville. To the Columbia CVS pharmacy - Please do not treat me poorly because of the conditions in the store. Do better, and to that pharmacist, do not speak to any woman or person that way.
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May 2023 by Clarence J.
Picked up prescription. HSA savings card declined. ATM declined. Credit card declined. Told the guy that there must be something wrong with his system. He just kept asking if we had another card. Asked him to cancel everything. Got home. Checked all 3 accounts. Not only are all of them in good standing, they showed both the completed transaction and (thankfully!) the credit back for cancelling. Get a machine that works. As for the customer is always right - we were treated like scam artists both in person and when I called to advise them that their card reader is broken. You're welcome.
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March 2023 by Carroll N.
March 2023 I was feeling under the weather and was searching for a facility that had covid/flu testing. I went online and it looked as though this location had both, but to be sure I called to confirm. I was on hold for 15 minutes. That is way too long. They should have at least picked up and asked to be placed on hold. When I arrived in the drive thru, there was a car in front of me. My appt was scheduled for 10:45 and I waited for a few minutes so I wasn't seen promptly. The pharmacist asked if I have ever taken a Covid test before and I said yes, but that it had been awhile so he walked me through the steps. I was impressed that my results (negative) came back the next morning. If you are short on time, I would not suggest this location for appointments unless you go inside. Also, be prepared to wait awhile if you are trying to reach them by phone.
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February 2023 by Faith R.
They don't restock service is horrible there is barely any food to buy shelves are empty always fights, security fights with customers, ambiance is horrible, terrible store i do not recommend.
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August 2022 by Misael V.
I guess they must have had a spate of robberies or troublemakers in recent weeks, because we were treated like criminals when we came here last night. The security guard followed us around and asked us if we intended to pay for our stuff before we'd even finished browsing. This has never happened to us before, anywhere. We will not be coming back. I suggest other CVS and Walgreens locations in the area.
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March 2021 by Stephanie T.
My brother is a pharmacist, so I know just how stressful the job can be, especially during a pandemic stricken year. I want to commend the Lynx Lane CVS Pharmacy Dept because all of my experiences have been wonderful. From visiting new doctors to new medications, getting my 'scrips filled has been nothing but seamless here. No matter the time of day, including the dreaded 5-6pm hour, I've yet to experience a line. Today's experience showed me just how attentive they are (again). When ringing me up, the nice tech noticed I had no refills left on my specific medication and offered to reach out to the prescribing doc's office. No need since I was meeting with the doc again soon to reup, but the proactive offer was certainly appreciated. That's the kind of tech I'd want filling my meds. FYI - not only can you walk up to the counter, they also offer drive through pick-up, with covid testing.
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October 2020 by V K.
I am blown away by how quickly I was able to get a flu shot at this location! On a whim, at 6:15 PM, I booked a flu shot appointment for 6:30 PM using the CVS website. I was able to enter my insurance info on the site. I went to the pharmacy counter at like 6:28 and could tell they were very busy. I figured there is no way they'll actually see me at 6:30. The guy asked for my name and found my appointment. Told me to have a seat and, sure enough, the pharmacist, Jaeyeon Kim, came over a couple minutes later and gave me my shot. I was out by 6:40! Easy peasy! They give you a $5 off $20 coupon for getting the flu shot there too! :)
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September 2020 by Mark M.
This place isn't safe. The last three times I've been there, the pharmacist was wearing her mask under her chin. Was she maskless when she filled my prescription? Did she cough on it? I'm moving on to a different pharmacy. Convenience is no benefit if you are dead.
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August 2020 by Kevin C.
I've never had an interaction with an employee or filled a prescription here, so I can't speak to the service or the pharmacy. However, I do prefer this location over many others as it is relatively more modern-looking than other locations and generally not too busy. I've never had an issue with parking or anything of the sort, but I appreciate the self-checkout kiosks. I do want to say that the checkout area is super cramped and poorly laid out, in addition to the coupon machine always being broken, but generally this isn't the worst place to quickly pop in and grab a few items I need.