DTLR receives mixed reviews regarding its customer service. Several customers report exceptional and compassionate service from specific employees, describing experiences as fantastic and unmatched. These positive interactions, including helpful advice during the purchasing process, inspire strong loyalty and make customers want to return. The manager and staff at these times are noted as knowing what they are doing and interacting well. However, other reviews strongly contradict this, warning that good customer service should not be expected. These customers describe being ignored upon entering, with staff failing to offer a simple greeting while laughing and joking amongst themselves. This created a poor experience that made them question spending their money there. The store itself offers a good selection of sneakers and clothing. When service is good, it is very highly praised, but inconsistent engagement from the staff leads to sharply divided customer experiences.
This spot is nice, manager know what she doing, employees are all nice we need more people like them who interact well with the customers!
November 2022
Brandon, is the most fantastic person in the world, I walked in with an attitude & he turned my day all way around ❤️
September 2022
Good selection of sneakers and clothing. Employees are generally helpful as well, I don’t ask for much so I wouldn’t complain about service. Shop here if u get the chance
