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December 2023 by Dilan Rojas
Traded a switch lite in one day for full value, came a week later to trade a switch in that was in much better condition and was given a “refurbished” price.
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October 2023 by Jose Reyes
Decent GameStop with the usual stuff and staff is perfectly friendly, the main issue is that this place is never open when it's supposed to be and the posted hours don't seem to mean jack.
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August 2023 by Christopher Blackwell
Great service and knowledgeable
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January 2023 by Brooke Floyd
Sara was EXTREMELY rude. I had called the day before wanting to know if they something in stock which their website said they did and wanted to get there before the store closed. No one ever answered the phone. I ordered the product online and when I came to pick it up the next day she had the worst attitude since I didn’t have my confirmation number but unfortunately I never received an email with that number. She continued to give me attitude saying I kept calling over and over for more than an hour which was untrue. She went to telling me to stop calling in person. I will never return to this store in the Columbia Mall nor will I ever recommend it to a friend or family. Worst customer service EVER!
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January 2023 by Cheri Hawkins
Easily accessible and great parking. The staff is friendly and very knowledgeable
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December 2022 by Zayd Hamza
Customer service is lacking here. The young lady who works there needs to work on her communication skills.
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July 2022 by Pe Wilders
Kendall at GameStop Columbia sold me an X-Box One S series which does not have a port for the Kinect he sold me to go with it, which kinda ruined the Just Dance X-Box party I planned with my nieces. When I returned the next day, he immediately produced the adapter I needed from behind the counter but refused to discount anything off of it for the extra time, gas and frustration he caused. I ended up returning everything due to his failure to accept any responsibility and went to GameStop Greenbelt where Rueben (salesperson) got me the right unit, saving me over $70 from what Kendall charged me and even worked an offer for me where I received 4 Just Dance games for $20 (2015, 2016, 2017 and Disney edition). Needless to say, I'll never stop at GameStop Columbia again!
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April 2022 by #ClickBait JC
Great people very helpful and good atmosphere
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February 2022 by Leonardo romero vega
Do not buy a ps5 from here today I went to go get one and the guy at the check out lied about they having an extra one today during the the restock today I want that guy fired
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January 2022 by Scott
I’ve found myself going to this location, when I have the chance, over the location at the mall. I’ve been to both locations several times and this one is just generally a more pleasant experience with more helpful staff.
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January 2022 by James
Did not like the way I was greeted when I walked in. Luckily I was just picking up a online order
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January 2022 by Shaun Goolsby
Friendly employees very helpful indeed
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December 2021 by Tyshie Brown
Helpful and efficient staff. They were nice and willing to answer questions. Small place but most GameStops are
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December 2021 by Jordan “Primetime” Kla-Williams
I placed an order that should be arrived in 2 days and got it near a week in a half later
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September 2021 by Essence Stevenson
I would not recommend!! I ordered a ps4 bundle online, I thought my controllers weren’t working so I took them back to GameStop to Felix, instead of Felix providing me with two controllers he only gives me one, allows me to purchase a call of duty and a headset to make up for the two controllers not working! Turns out it was the ps4 that was in bad condition. Went through hell to get another Ps4 bc felix messed up the bundle package and there was no way to fix it unless I had everything that came with it! My fiancée called the GameStop in laurel and thankful for the manager there and their assistance. However, this game stop right here, is a no go.
