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March 2024 by Keli Jordan
Toni is the highlight of this location. Very kind and helpful. She gets 5 stars. The reason I'm leaving 3 stars is because of the unprofessionalism of the service staff. I came in for an oil change and rotation. A couple other services were needed so I told them to go ahead. But when I got back in my car, there was a CD playing in my car and my seat coolers were turned to high. I never listen to CDs, but there were some I had in the middle console because I cleaned out my car right before I went to Jiffy and found them. I left them in the console, planning to get rid of them later.I don't understand why the staff was going through my console when there's no services performed that require that. Certainly not that justify taking my CD and putting it in the player. It's not like it's a big deal, I personally have nothing of value in my car. But I worry about the implications of these actions for other customers. The staff are going through my personal belongings and touching them and using them. What's to stop them from stealing next time?I won't be returning to this location, which is a shame because Toni really is great and I'll miss her kindness and energy in the waiting room. Please address this with the staff listed on my bill, management!!
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March 2024 by Laurrel Walburger
This location was so friendly and so helpful! Toni at the front desk is amazing with the customers.
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March 2024 by Sohail Zia
i went there for 0il Change , first timethe Services & Staff are Excellent
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March 2024 by Wube K
Front desk lady was so super
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March 2024 by Damien Hollingsworth
The person at the cash register told me that the specific jiffy lube I was at did not allow a coupon to be used when the couple was specific to that store; when he tried the coupon it worked. The sales person wanted to share a long-winded story when I just wanted to get a oil change.
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February 2024 by Joe Deeb
Computer problems. We waited an extra 45 minutes after the service was completed because they were not able to process payments
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February 2024 by J Torr
Toni at the front desk was excellent and an angel. But 1hr30m for an oil change, not telling me my vehicle is done, and on top of that, misplacing my fleet card. Won't be back to this location.
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February 2024 by Tonya Eady
Don’t do it! I took my car to the Dobbin Road location and it was a nightmare. The crew finished my oil change in 10 minute and I questioned it. I drove to New Jersey for the weekend and on my way back the engine shut down bc they didn’t screw on the oil cap and it was almost bone dry. My car broke down on my way home on 95, had it towed back to Jiffy Lube and met my mechanic there. My mechanic said they didn’t screw on the cap.Fast forward a few months, my engine locked due to an internal oil leak. Nothing was wrong with my car before it took it to Jiffy LubeBAD BUSINESS
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February 2024 by Dee
I usually go to the Jessup location and never had any issues. But I was in the area & decided to get my oil changed here. I left with an oil leak. I called & was told to bring the car back the next day. I’m not sure what they did but nothing was fixed. My car continued to leak oil & then my check engine light came on. BEWARE. These “mechanics” at this location don’t even know how to perform a basic oil change.
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February 2024 by Carl Vinson
Great! The receptionist by Miss Tony was absolutely pleasant and welcoming!!
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January 2024 by Anessa Hughes, Interpreter
Been coming to this location for many years. Consistently pretty fast and friendly.
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December 2023 by Emily Deen
Good work but they play 700 club religious programming in their waiting room. If I want jesus in my life if go to church, not jiffy lube
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November 2023 by Reeci Hines
Went to get an oil change and the mechanic was completely insensitive to my situation. I understand that the car could not be worked on but he was extremely rude, I asked questions and all he kept doing was shaking his head and saying “nope” “nope” “nope” “can’t help you” I have been coming here for years and will never return. He was the most rude mechanic I have ever encountered. An older gentleman with a ponytail to be specific (just so that no one else gets reprimanded for this review). The other mechanics were extremely nice. I will never return here again just because of my experience.
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November 2023 by Wesley Hamilton
I came in for an oil change. Left, and all of my dash/engine lights were on(none were on before I got my oil changed). Came back and they tried a system reset, which didn’t work. The person who checked my air filter forgot to screw back in the pipe connected to my engine. If I tried to drive more than 5 miles my car would have broken down on a pothole. I am horrified at the carelessness I experienced and can’t believe I paid $100 to almost die on the interstate. Never going back, going to the dealership from now on.Services: Air & cabin filter replacement
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October 2023 by Bill W
Went in for an oil change. Experience inside was good and I left and went directly home.A few hours later I went outside and saw the rear tire, that they noted on the receipt that they put air in, was flat.I called the shop the next morning and was told there was there was no way to prove they caused it, despite the insane odds of it going flat from a 2 mile drive from their shop to my home. They said there was nothing they could do.Thanks for making me miss work to deal with this!I would not recommend this place at all.
