Johnston & Murphy is a store known for its great style and up-to-date men's fashion, featuring quality clothing and shoes. Customers are consistently blown away by the customer service, which frequently stands out. Sales personnel are described as great, incredibly helpful, and going above and beyond. They are pleasant, accommodating, gracious with their time and advice, and cordial, ensuring an enjoyable shopping experience. Staff offer great suggestions and show genuine care and attention to detail, helping customers find exactly what they need. Visitors report leaving feeling confident in their purchases. While there can sometimes be a mismatch between online and in-store inventory, the team always goes out of their way to assist. The overall experience is highly recommended, with many customers stating they love the store and plan to return.
Walked in the store and was not intending to purchase anything and Eddie was great helped me find something I really liked
February 2025
Was checking what the hours were and saw the low stars and comments on the one sales staff. Visited today - 8 Feb 25 - and had zero issues. Same guy was there. I was greeted, he assisted as needed, and was cordial.
January 2025
Love this store. Great style and up to date men’s fashion. Sometimes the online inventory doesn’t always match what’s available for in-store pick-up, but the sales personnel always go out of their way. They are always very gracious with their time and advice.
