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February 2024 by Kristen Smell
This location is horrible. We came in to get a replacement twist on earring back for some diamond studs my husband purchased. The associate at first refused to help referring my husband to get a replacement online only after trying to upsell him in more jewelry, then another associate took the earring and jammed it in the earring back forcing it to fit. Now the back is very loose and I am afraid to even wear them. We paid almost $50 to replace an earring back that they didn’t want to sell us to begin with only to pay for them to carelessly and recklessly damage it and make it essentially useless.
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February 2024 by Paula Cottrell
Outstanding personalized service matches its unique and beautiful jewelry.
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February 2024 by Kyle D
Got quoted one price then charged a different price. The guy checking me out also tried to include an insurance policy without even asking me. Was quoted 370 or so with 10% off - the guy checking me out tried charging me over $500. Where did that come from? Unpleasant shopping experience to say the least.
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February 2024 by Theresa Clark
If I could give them a zero I would. Nothing like being lied to more than once by more than one person. Do yourself a favor and go to a different jewelry store. Stay away from Kay’s jewelers!!!
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January 2024 by N C
Sean was very informative and very helpful!
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January 2024 by Fana Diouf
Great experience, Jaida was very helpful!!
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January 2024 by Lamar Henderson
Isabella Segal Katz helped me find a necklace and earring set for my wife for Christmas (2023). She was very helpful throughout the process and we were able to find a perfect set with a great price within a short period of time. I would recommend the Columbia Mall location to anyone looking for great jewerly with a resonable price.
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January 2024 by Naudia Edwards
Izzy was wonderful, incredible help pick out all the wonderful items I purchased!! Thanks so much
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December 2023 by Teresa Farrish
My engagement ring was purchased at the Tyson’s Corner location however for convenience, we took the ring to be properly sized to the Kay’s Columbia Mall location. Mani took the time to share the uniqueness of my diamond and its identifiers. I enjoyed his professional warm sense of humor in his customer care. I must also acknowledge that the ring returned from being sized in less time than the 2 weeks estimated .. actually in only 5 days!Of course, we’re pleased with our experience.Thank you Mani at Kay Jewelers.
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December 2023 by Reem Bechara
The store associate that worked with us today was Izzy. She was very helpful and knowledgeable, and she made us feel comfortable and supported. Thank you!
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December 2023 by Johnam Perez-Rivera
I'm thrilled to share my positive experience with Manny at Kay Jewelers. His exceptional service made my shopping experience truly enjoyable. Manny's knowledge and attentiveness helped me find the perfect piece, and his friendly demeanor made the process stress-free. I highly recommend Manny for anyone seeking outstanding service at Kay Jewelers.
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October 2023 by Mrs. Roberts
In the past I had a horrific experience in this store. Now that there are new managers I have had nothing but positive experiences. The staff are trustworthy, professional, and kind. There has been a huge change since the change in management, so I felt compelled to provide a new review accordingly! EXCELLENT JOB! Please keep up the good work.
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October 2023 by Seifu Hailu
I am writing to express my admiration and appreciation for the exceptional performance of Shawn, a true gem in Kay Jewelry. As a customer who recently had the pleasure of working with Shawn,I wanted to share my experience and provide a well-deserved review.Shawns deep knowledge of diamonds and the jewelry industry was evident as they patiently answered my questions and educated me about the intricacies of choosing the perfect diamond.What truly sets Shawn’s apart is his genuine passion for their work. He didn't simply sell me a diamond; he helped me create a cherished memory. Shawn took the time to understand my preferences and guided me through the selection process, ensuring that I found a diamond that was not only exquisite but also aligned with my personal style.In addition to his professionalism and expertise, Shawn possesses a rare ability to build rapport and establish a genuine connection with customers. This made my diamond shopping experience not only enjoyable but also memorable.In conclusion, Shawn is a true asset to Key Jewelry. His passion, knowledge, and dedication to providing exceptional customer service are commendable. It is rare to encounter a salesperson who is as genuinely committed to their customers' satisfaction as Shawn.
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October 2023 by SK F
I went in yesterday for my normal 6 month ring inspection. The guy I spoke to was very unprofressional and rude. Now I am getting emails stating that my warranty will be voided because I didn't leave my ring with him, but he never asked me to leave my ring with him nor mentioned there was anything wrong with it. All he said was for me to bring it back in 6 months. I've called multiple times and no one ever picks up phone. Do not buy from this location!
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October 2023 by Tony Moore
This experience was not the best. Purchased my wife a new ring in march with the suggested warranty. Went in this month for a cleaning and they claimed they couldn’t find our record of purchase. After, 10 minutes he claimed he found the sale in there system without a name. SMH, then did what he should have done in the first place. All new people, service not the best. I won’t be going back..
