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November 2023 by ss s.
They don't know how to color match indian skin tones. Brought a family member during MLK day and the associate tried to push a foundation that was clearly not the same color...it looked very yellow. Tried to ask if there other shades she could try, was abruptly told 'well that's her shade'.Associate acted like we were bothering her and started to have conversations with other customers, so we got the message that we were not wanted there and left. I had wrote down the shade number and compared it with the family friend who had referred us to the store, it was literally the same shade...my family member and my friend do not even remotely have the same undertone
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August 2023 by LaDartaye Person
If I call the store and ask if a specific item is in stock, try actually checking to see if the item is in stock before I drive almost an hour in rush hour traffic to pick the item up that you DON'T actually have. I'm INFURIATED! The website said the item was available in store and I called to confirm, yet I get to the store just to be told that you don't have the item!. SMH. Do better.
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January 2023 by Ayanna Warren
I was here about 10 min while Mac was left unattended. Unacceptable.
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January 2023 by Sonja Kelly
I recommend the MAC counter in Nordstrom. The customer service in this store is horrible. Dina S. opened the store late and was my sales rep. She seemed to be disgusted by the amount of customers waiting for her to open. Dina acted as if we (the customers) were disturbing her. I came in specifically for concealer...and ended up spending $200. When I got home, Dina did not put the concealer in my bag. Last time shopping in this store....
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January 2023 by Mitesh Patel
Stay far away from this specific MAC store.I purchased something and wanted to return immediately as product does not suit my skin.Extremely TERRIBLE service, and extremely DISAPPOINTING. 0 STAR. Or NO STAR at all.The lady was soooo much rude, tf.
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January 2023 by taylor lyles
Deanna did my makeup for a wedding at the last minute. I'm not a makeup lover but she did a superb job.
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December 2022 by Suzana T
Terrible service. The girl who was supposed to help us with the makeup left us to go help her friend who came into the store and completely forgot about us. What was supposed to be a 15-minute makeup ended up taking 2 hours.
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December 2022 by Jeanette D.
Love this place. It's like my adult playground. I adore their products and they never let me down. Best eyebrow pencil in the game, hands down!
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December 2022 by Dia Firdaus
Great selection. Nice ladies working there.
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November 2022 by Erin Himes
I had such a pleasant experience shopping at MAC today. Jocelyn and Shar were so kind and helpful. I felt welcomed from the second I walked in the store. I will definitely be back!
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September 2022 by T. Coxson
I came here to purchase eyeshadow and lipstick. Mac cosmetics are the only cosmetics that I can use. I got here 5:45 One young lady was on her phone (looked directly at me) and the other was at the register on her phone. I waited about 5 minutes to see if anyone would acknowledge me but neither one of the ladies did. So I left. Save your time and money, go somewhere that has good customer service.
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September 2022 by Trudy Attobrah
This review is specific to one employee and not the entire store or staff… Destiny has a very condescending attitude. I should be able to return an unused item within the stated return policy without dealing with attitude or being told what I should and should not keep. Unless you provide me with my income, please do your job and try to do it pleasantly.
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September 2022 by Kelly
Horrible customer service. When I asked for help the associate rolled her eyes like I was bothering her. This is why people shop online, so they don’t have to deal with rude store associates!
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August 2022 by Erin Ruckle
I had such a pleasant experience shopping at MAC today. Jocelyn and Shar were so kind and helpful. I felt welcomed from the second I walked in the store. I will definitely be back!
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August 2022 by Kat Gale
Great store. Not only do I love MAC products but I love this staff.
