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November 2023 by Jana Medo
Came in for an oil change without an appointment. Also my tires pressure was low. They took care of me without over charging. I usually go to the other location but I definitely will be back at this location.
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November 2023 by Hass Nadeem
I was at this location last Thursday to purchase 2 new front tires. Upon having the job completed I was charged 100 dollars more than the quoted price. They told me to give them the name of the tech who misquoted me so they could discipline them. Which is very unprofessional in my opinion. 10 miles after leaving the shop I was on I 95 and at 65 mph had my entire left tire explode and I spun out on the highway while watching a dozen cars almost hit me at 65 mph. I finally pulled off to the shoulder and I called the shop which ensured me a tow was on the way. Two and a half hours later the tow truck got there. The shop took no responsibility or even apologized for the blowout and said it must have been a defect new tire they sold me. They put new tires on a busted rim from the blowout and the next day the tire was flat. I had to call the shop and have them tow my car from the side of the road again. That was Saturday at 2 pm. It's now Thursday at 1 pm all of yesterday the shop wouldn't even pick up the phone I had to physically go in to speak with someone. Instead of replacing my rim they sent it to be repaired. It's been one whole week I have not had a model of transportation they're regional manager laughed at Me on the phone when I asked for a rental and said they're no way. I am beyond dissatisfied with this business and wish I had gone somewhere else and not spent almost 500 dollars because I have been late or had to miss work all week.
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October 2023 by Keishauni George
DaTonice and Sean were amazing! Their customer service was incomparable. Even though I had inherent issues from a previous provider, they took care of me as if I was their longtime customer. They resolved issues that I was dealing with misdiagnosed for three weeks! Thank you guys! You made by day!
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October 2023 by Roy Rosnik
There are many places to purchase new tires. I would recommend that you avoid using this location.When I went to pay - the price was more than $100.00 above the on the rim and out the door quoted price. Hopefully this is not company policy. They did adjust the price- but not to the quoted price. I was given many excuses.It appeared that they hit a curb scratching the rim and tire. They said they had old equipment and they forgot to clean the tires.They inflated the tires more than 10 psi above the manufacturer recommendation.Like I said- there are many places to purchase new tires. Give one of them a try before buying from this location.
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October 2023 by Shaqeeb Hussain
I paid approximately $942 for continental extreme contact tires. I was never given an option to purchase roadside hazard insurance. Little over a month a nail was in the center of the rear tire. I was told to come in by 5 and they can take care of it. I was then advised they can’t patch it but come in the morning and they can patch it then. To me it seemed like no one wanted to do the work given it was towards the end of the day. It was a waste of time going there. I normally go to the oak hall location and will continue to go there
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October 2023 by Sandy French
Darnell went above and beyond in getting my car serviced. He was patient and knowledgeable in explaining things, and was very helpful. Datonice was also friendly and fast at checking me out. Thank you!
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October 2023 by Daphne Nevels
I was passing through this city and stopped. At this location, I needed tires. Let me tell you customer service is huge with me. I found it so refreshing to receive impeccable service from Datonice. Whenever I'm in the area again, I will definitely patronize.
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October 2023 by Pauline S.
Donatice and Sean in the front office were a breath of fresh air. And that is saying A LOT! (We're at a tire shop, after all --i.e. rubber smell -- besides the fact that yours truly has high expectations)Not only were they able to help me get my flat fixed QUICK, they were the friendliest crew I've come across in a *long* time. (And for a very fair price!) (Who'd a thunk?!)Donatice also answered every call and customer question with deep knowledge about the issue, be it tires or other mechanics. Have I mentioned how pleasant they were?! Even on a rainy day, everyone who came into this place left a little lighter and happier. Cheers to this team. I wouldn't want to have ended up with a flat tire at any other shop.
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September 2023 by Paul A.
My experience was both direct and indirect. In mid-August 2023 I had NTB at this location replace all four of my tires with a specific brand. They executed this competently at a fair price. HOWEVER, on September 25th, my wife took her Prius in, on my referral/recommendation, to have them evaluate a leak on the passenger-side/front. It was nearly flat, and after observing a small nail, possibly causing the problem, we inflated the tire before taking it over. At NTB, my wife sat for nearly two hours and teleworked while they got around to her car. They then returned the car saying there was no problem, leaving her with no solution. She noted the car was in exactly the same position when they told her they were done, as it was when she brought it in. Yesterday morning, the car is sitting in front of the house with a low right/front tire. Update: This morning, September 27th, with the tire near flat again, the car was taken to Antwerpen Toyota in Clarksville, where they identified the problem (the same screw we spotted on the 25th), and repaired the tire.Other comments: The customer service is lethargic and impersonal; the waiting room is dingy; one is shoved back into a room with no visibility out. The observation window is behind/adjacent to the reception desk. Amenities for customers are sparse; restroom dirty.Attn: NTB on Berger Road: This is COMPLETE incompetence, or worse, apathy. Two hours wasted. If not the tire, maybe the stem. If not the valve stem, maybe a defect in the wheel. There was a leak somewhere that a 'dunk' test would've revealed. I doubt that they actually took any action on the vehicle; rather, the day got late so they simply 'got rid' of my wife. So my verdict is - For tire replacement: You'll probably be okay because there's a profit center. For tire diagnostics and service, however: Total failure; they've demonstrated don't want to do it and they leave the customer abandoned and could care less.. NTB, at least this store, has lost not only my repeat business but also my wife's who'll never return. TWO customers given your dishonesty, slovenly customer service and apathy.
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September 2023 by T Strat
This place is great for customer service and car service. Knocked out a tire repair quick and did it all with a smile! Definitely will use them for all my car service needs!
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September 2023 by Lamar Henderson
I brought my wife's in at 6:15pm for four new tires; they had the car completed and ready for pick up by 7:00pm. The service was efficient and the price was amazing. I would definitely recommend them for anyone that needs car work done.
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August 2023 by Phil Givens
They are the best in the business. True, honest, shows a true want of my Business. If I lived here, I'd be here for anything my truck needs. Darnell was a blessing to speak with. George handled my issue with empathy. Don't know why anyone would go anywhere else. Great job !
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August 2023 by Wesley Bryant
The NTB team at the Columbia MD location did an amazing job. They have a family-oriented feel to their shop and made my tire purchasing experience quick and pleasant. I was greeted with welcoming energy and enthusiasm. The associates that assisted me ( Dae Dae and Phil ) were very personable and extremely helpful. Pricing was competitive and the service was fast. They have a great work ethic and deserve to be recognized! 5/5 stars.
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August 2023 by K R
While Midas claimed I needed a new compressor for my AC, these guys actually fixed the real problem and saved me a decent amount of money. They did good work--no real complaints.
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July 2023 by Brian Kumia
Had a screw in my tire causing a slow leak. NTB was able to get the screw out and the tire repaired. Cost was under $30. Great service!
