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January 2024 by Chris Kay
I went to Mr Tire in Columbia for a tire patch due to a screw in my tire and the service was excellent! I highly recommend! The gentleman who helped me was really nice and got me in and out! All around great service!
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December 2023 by David Glenn
I made an appointment for 9am and was informed that my car would be ready by 11:30 at the latest. When I called to check on my car, I was told that the technician had not looked at it yet but that he was about to start working on it. 20 minutes later, I had to stop by the shop and get something out of the car. When I arrrived, my car was still in the parking lot. I was told that he had to move it out of the garage to move another car but he was going to put it back in very soon.At 3pm i got a call saying that they could not put the calipers back on because they were frozen and I would need new ones. My bill went from $483 to over $900 and they would not be able to get it done until the following Monday because they did not have the part and it would not arrive until later. I ended up buying the part and dropping it off on Sunday morning.To my surprise, I got a call from the girl working the phone at 1:49pm saying my car was ready and another technician was able to get the original calipers to work (apparently the ones that I purchased did not fit). My bill went back to the original cost.It was frustrating getting any good information and losing a car for the day. As it turns out, there was only one technician working that day. I am glad that I did not stay and wait for the car to be fixed.
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November 2023 by B B (B)
Came into this location because of the good reviews. Really was just seeking a quote but was immediately welcomed kindly and respectfully and was attended to. Thought I needed a new tire but only needed my current tire plugged due to a nail. Also needed my brakes inspected and was informed that my brakes looked good. Really appreciated the honesty and transparency. Was out the door and back on the road in under an hour. Would highly recommend this location to anyone needing good, efficient, and honest car repair.
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November 2023 by Willis Ruscoe
We had a 11:30 appointment and even with a complete empty garage bay the tech told us that we will not be able to get a simple patch job done for a good 3 hours, he said there was other appointments. Even with a completely empty garage bay. We ordered our tire through the locations website and the person behind the desk said that what we ordered (even though was in stock at that locations website) was not in stock when we got there an hour after setting the appointment. They tried to upsell us on a set of tires instead of what we came there for which seemed kind of like agressive upselling. When I told the tech I don't appreciate the attitude, he then proceeded to tell me that he is not on the clock and "we can handle this issue". I crumpled upthe order of the job they printed up and threw it away. He continued to speak trash to me and my wife as we walked away. He proceeded to tell us that we can be handled with, so I stopped to see what he meant. He kept at his trash talking as we proceeded to head to NTB and received immediate assistance with out any agressive hastle and it was cheaper then what we would have spent at Mr.Tire. I have been a loyal customer to this Berger location of Mr. Tire for a good half a decade with all of my families vehicle. With the attitude and behavior we received today we will never be back to this location or do business with Mr. Tire again. In a matter of fact the amount of time it took me to type this NTB has already finished the jobMr. Tire said would take hours to be looked at even with a completely empty garage bay. It's a shame that this company has diverted to this kind of behavior that they consider is appropriate customer service. But I guess treating people like trash is the new Mr.Tire way.
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October 2023 by Tanner Thomas
Kyle and John killed it! Two tires replaced and an alignment done on my service van for work. I left feeling like I was driving a new van! Thank you again! I hope this gets recognized because these gentlemen deserve a raise!
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October 2023 by Mya H
Thank you so much for the free repair today!I had a cover underneath the car that was falling off and took care of it for me without letting me pay. Really appreciated the gesture.I highly recommend this location for any tire service or auto repair.Grateful for the 5 stars customer service received today by the gentleman at the front desk ?
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October 2023 by sabrina eppler
I called on a Thursday afternoon after one of my tires had been continuously leaking air. I had no appointment but they welcomed me to walk in and told me they could get it done for me in about an hour. When I got there, I was immediately greeted and taken care of. They showed me the price before hand and also told me that if anything changed they would let me know before continuing. They are very transparent and respectful of your time and money. I would recommend Mr. Tire to anyone in need of tire assistance!!
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October 2023 by An-Khang Phan
I recently stopped going to my auto center because of price for services were too expensive now especially for basic services like tire replacements or even an oil change. I came across this Mr. Tire when I needed my Chevy Express tires changed and replaced and asked for a basic service to see if the vehicle had any problems with it. The manager Kyle came out and discussed about tire pricing and was super helpful.The tires were ordered Saturday the same day and the service was completed the same day. All of it was at a smooth service and I couldn't be happier with the final result. Kyle and John kept me updated along the service whenever I asked and were helpful.
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October 2023 by Richard Smallwood
Front desk had great customer service. Issue is with quality and security of work. Oil change but no sticker or reset of the oil life. Not a big deal but also changed two tires and wife tells me the car is driving weird. Pressure of the new tires were about 45% over inflated and existing were off as well but not by much. Car squeaks like a manic chalkboard (had prior to service) but was told nothing can be done. So, not confident oil was changed based on so many small oversights.
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September 2023 by Jeff Taylor
I went in with a leaking tire, knowing that I had a couple of tires that had a lot of mileage on them & that I needed an oil change. They repaired the leak, sold me 2 new tires & did the oil change. All of this was done in a very reasonable time & for a reasonable price.
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August 2023 by Chris Hosp
They had my tires in stock and they promptly Mounted and Balanced. Good attitudes and very helpful.
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June 2023 by Amy G
I received amazing walk-in service on 5/24/23 when I came in with a flat tire. The gentleman in the front office was extremely welcoming, accommodating, and friendly. He presented me with my options and was honest; he didn’t try to upsell me and wasn’t pushy, just helpful and very knowledgeable. The gentleman in the garage who completed the work was fast, thorough, and professional. I didn’t know what to expect walking in, but I was finished in less than a half hour, and I left very satisfied, knowing I’ll go there first the next time I need similar work done.
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June 2023 by ang ta
The service men was knowledgeable. I appreciated the quick and efficient service. I came thinking it would be 2-3 hours and my car was finished within the hour.
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June 2023 by Roger-Donathan Soeu
Great atmosphere; and Professional. Definitely took great pride in their work. Tire change was quick and smooth.
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May 2023 by Greg G
First lets start by saying I have come here a half dozen times and all recommended by tirerack, never again. I showed John that I had purchased the tire from tirerack and to mount and balance a tire it would be approx $16.00. Mind you I had the same service done by ATP on my other BMW three weeks earlier for ALL 4 tires for $60.00. (A new mobile installation tirerack offers, but they were booked until the end of the week). He then quoted me $59.67 with all sorts of add on such as a full TPMS kit, replacement valve stems, etc...I pointed out this was not necessary and I simply wanted to have tire mounted and balanced. John then proceeded to tell me it was federal law that it be done this way. I asked him to show me anywhere this was federal law. He couldnt as there is no "law" that requires this. He then back peddled and said it was company policy. Again, show me! Bottom line, in my opinion is John likes to jack prices up with some unknown incentive. Oh and to add to the story John tried to tell another customer that a simple nail through the tread could not be patched and the whole tire needed to be replaced. I looked at the tire. It was a clean hole and any fix kit would have handled it. My recommendation is to NEVER use this location. Sad to see that in these trying times business are trying to gouge people for every dime we have. Run, dont walk away. Management, please explain why John your manager is telling people it is Federal Law that a TPMS kit, TPMS, and new valve stem to be replaced. No one had even seen the tire or were told why I was getting the tire mounted and balanced. He was just as deceptive and rude to the customer before me in my opinion.....And their RESPONSE SHOWS THEY COULD CARE LESS! And as you can see there are no problems with the TPMS although a bit overinflated which can easily be remedied.
