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November 2023 by Adam Machamer
Staff is rude, unprofessional and service is slow. I have been here twice. Once, to get tires and they up charged me and when I told then I wanted to go somewhere else they gave me a more reasonable quote. It also took them all day to put new tires on. The second time was to fix their mess up because they cross threaded my lugnut. I made an appointment and told them what was going on. The front office guys were again rude and acted like I was an idiot. They then told me it would take a couple hours, even though I had an appointment. And after two hours of waiting they were unable to fix my car because they did not have the needed equipment. I recommend avoiding this place at all cost. Just the worst auto experience I have ever had.
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November 2023 by Astrid P.
The store manager, Kevin, is a complete asshole. Don't take your care there, they'll mess it up and then tell you it needs to be taken to the dealership, to TAKE A TIRE OFF. Poor excuse of a business. No professionalism and will hang up the phone on you.
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October 2023 by Steven Hutchings
Service is absolutely horrendous, couldn't even get the car looked at. Called early in the morning stated what was needed the guy i talked to was pretty rude and short the whole conversation definitely in need of an attitude adjustment, said i needed an appointment, and if I showed up now it would be a few hours, asked what was open, he then asks what time i can bring it, i say 230, he says drop it off, i state i have to wait with it, and he says what do you mean WAIT WITH IT. I go normally customers wait with their vehicles when theres no where else to go, he then goes should be fine bring it then, which awesome. Show up at 230, wait 10 minutes before anyone even comes in, phone starts ringing, guy walks in, ignores me completely and answers the phone first. 5 minutes goes by, finally gets to me, says it's going to be a few hours for wipers and Tire repair and says you can just leave it. I go this i why I called to make sure I wouldn't have to wait that long and I ask if any other locations have openings he starts to make a call then he is not even asking about anything just having a conversation completely off topic. Think he just called a friend or something was not work related, Pretty sure its the same guy i talked to in the morning, he was dissmissive, rude, and extremely unprofessional, I just walked out. Someone needs an attitude adjustment and a lesson in common decency and customer service, was an older guy with grey hair and a beard. If he hates the job and people so much why bother working there. Called another location myself which was more then happy to help and had me in and out in less then an hour. Avoid this location they suck.
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October 2023 by Elizabeth L.
The Mr. Tire off Dobbin Road has been a great auto service center. I have received great service at that location- very straightforward, helpful. Have been going to this location for around 4 years now; am a very happy customer.
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September 2023 by Kels
Moses tried to charge me $460 for a single tire replacement. My father in law and my husband were here prior with no problems. I’m just glad my dad caught the scam before the work was done. Got the same one at Albright’s for around $272. If you need work done here - take a man with you I guess.
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September 2023 by Mary Miskelly
Today was my first visit to the Dobbin Road store for an important tire issue. I was greeted professionally and instructed where to move my car. The work was performed quickly and well done. I will definitely return.
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September 2023 by Mike ODonnell
I went in on a spare. I actually needed all four tires. The rep showed me why. I was in and out in about an hour. They gave me a good price. One feature they have is that if you buy tires here, you can make an appointment to rotate the tires without cost. I will be taking advantage of that.
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September 2023 by juliana figueiredo
Worst custumer service I have ever encountered by man at front desk.The manager KEVIN KELLY needs to replaced. He was super rude kept going back and forth with me and did not try to solve my issue what so ever. I have a shop of my own JM TIRE DEPOT (in which I send people down to mr tire for alignments when we are too busy) and you do not speak to customers the way this man did.I Brought in my car for alignment and my mother had also mentioned squeaking noises. We dropped off to give them enough time to check everything. When I called to check on car the manager Kevin said he was not told to check squeaking when that’s the whole point I brought it. if you guys actually “test drove” the car which I’m sure they didn’t you would definitely HEAR the noise! They still had my car on the lift when I called at 4 and the manager KEVIN refused to check what the noise was even though they only close at 7. I got my car back and my car is STILL making noise! I will never send my customers here and I will be requesting for my money back. Waste of time and bad manners!
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September 2023 by David Newcomer
Mr Tire replaced my tires. Afterwards, the tire pressure sensor light came on, which had never been an issue before. I brought the car back, and asked them to fix the problem. Spent $200 replacing the sensor, and the problem isn't fixed. Called them back, and they said I need to take my car to the dealer, because they can't fix it.
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August 2023 by alex d
If you come here ask for Selwyn. I don’t usually write reviews at all but he was so helpful / had excellent customer care that I had to.I previously went in for new tires + alignment but the alignment felt off still, so I went back. Selwyn made sure I got taken care of (on a busy Saturday) and even made me decide to stick with this location for all my future auto care. If he wasn’t so tentative I would never of came back. 5 stars
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August 2023 by Cynthia Cosby
My experience was professional, courteous and they really came to my rescue. Solomon is amazing. He will truly turn your Grey sky blue.
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July 2023 by Cristina S
I came in because the tire pressure on my car kept going down. I am from Virginia so I didn't know where to go but thought this would be a safe bet. I asked them to check if there was a nail in my tire and they told me the cost of plugging it would be $54 which is ridiculous because I've never paid over $20 to get it plugged. They then told me that they found a nail close to the sideline and that my entire tire had to be replaced for $227. I have a normal sedan, it should not cost that much to replace one tire. I declined and went to a different mechanic and when they checked my car they said there was no nail to be found. They even let me look at it and took the entire tire off to triple check there was no nail with soap and water. I am glad I didn't give my money to this place.
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July 2023 by Alisha Rovner
I had a great experience with Mr. Tire. I brought my car there to have the AC fixed and oil changed. Kevin called me with updates on my car and was very professional.
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July 2023 by Kylie Davis
Had a great experience with Mr. tire! They got me in and out quickly, did everything they could to repair rather than replace, overall great experience!
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July 2023 by Low
Appointment times are useless. They ask you to make an appointment, but when you show up for the appointment they still don't start working on your vehicle for another 2 hours. This has happened several times now. I keep giving them several chances over the last 8 years because my very first experience getting a flat tire fixed here was good. My most recent was scheduling an ATF and transfer case fluid change and tire rotation. They called me 2.5 hours after the appt time to tell me they didn't have the ATF and to go to the dealer instead. Fine. I show up to get my car and they didn't even rotate the tires, saying they didn't want to put it on the lift since they weren't going to do the other paid services. I guess since the tire rotation was free they didn't want to do anything (even though I paid for it when I bought tires there last year). Since I was without a car for 3 hours and had to go into work, I just took the car. Ended up doing the three services myself at home that weekend.
