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March 2024 by Debbie Smith
Drive through not working, but there is no sign stating that's the case. Lady said, "Come in." Not please, not I'm sorry, I park, I go inside and I'm the only customer but told to wait by the same woman. Zero customer service skills whatsoever!
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December 2023 by Sherelle Brown
they are extremely rude and very unprofessional!! to the point that I withdrew eleven thousand dollars out and will NEVER BANK WITH THIS LOCATION AGAIN
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September 2022 by Claudia Pierson
Had nothing but a positive experience with Meem! My grandma has an account with you guys and doesn’t use social media much but wanted to make sure I shared her wonderful experience. Meem was so helpful and professional. I would definitely recommend M&T especially this location to anyone!
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September 2022 by Gerson Cruz
Meen Ahsan which is one of the relationship bankers. This person was real nice and ended up helping me create the 2 new accounts after I had 2 unauthorized transactions she looked like she was struggling to find what the problem was and ended up getting one of her co-workers named jhitea and at the end, I’m happily satisfied that I will be getting back the 2 large unauthorized transactions
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September 2022 by Nauman Ch.
Patrick was very professional and efficient. He helped me open my first checking account and I got a free savings as well. Awesome place!
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September 2022 by Sheikh Rahman
Every staff of this branch is extremely welcoming and professional. Nima helped me with notary providing me an excellent and quick service. Definitely going back again
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August 2022 by T Rock
If I could leave a zero star I would.Staff are rude - well one specific lady - I would say her name but she did not even introduce herself. She look and sound as if she is from Southern Asia. Not a friendly place for small business banking. I went in to open a small business account - After waiting for some time the nameless lady asked me to return in 3 hours. I did just that - once I returned she told her coworker that the lady in small business banking was out to lunch - when I could clearly see the representative sitting at her desk, not eating lunch. Her coworker of African descent explained to her southern Asian counter part that I had clearly been waiting for sometime. She Responded to her coworker I needed to wait some more. She did not even bother taking down my name or phone number. I guess M&T does not need any new business, don’t even waste your time. The reviews dating back months and years are absolutely true. They should just close down this particular branch by the mall. No one in corporate cares to work on their customer satisfaction ratings. BANKOFAMERICA is right around the corner ✌?
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April 2022 by R S.
This bank is severely short staffed if you plan to do anything but basic banking (deposits and withdrawals) that require an actual person, you will sit in the lobby for more than hour to be helped. Not helpful at all and very inconsiderate of the customers' time! The manager is scarce and has never been seen though they have a huge office! Take your banking business elsewhere if you can.
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April 2022 by M A
Stay away from anything M&T online banking.Setting it up was a hassle.Bills are not being paid on time and they use checks instead of electronic payments to send money.I can send a check myself and get it where it’s supposed to go on time.Their online banking needs a complete retraining of their staff and how they make payments on time.You cannot tell a bank client that the bank will pay for your late fees.How about making the payments on time.Are they going to contact Experian and save your credit rating too?Received a note from Experian that my credit, in the 700s, has decreased thanks to M&T online banking!I just had to pay &500, double my gas company bill, because M&T did not pay my February nor March bills and I still can’t use my gas card even though the bank says both were finally paid in March 29. Today is April 1.They owe me at least $26 because I couldn’t use my gas card again to receive 60 cents off per gallon.
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April 2022 by belsasar sanchez
I don’t have a account here , I try to cash a check and after 20 minutes they told me that there was one letter in my name wrong ? come on ppls. I work hard to earn a living, the cashier said that she didn’t felt comfortable cashing the check. After writing all over my check on the back, it’s wrong
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October 2021 by Jeina Nguyen
Terrible customer service
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April 2021 by Kendra Tyson
If I could give zero stars I would..There customer service sucks!!
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February 2020 by Bethel S
Halyna was awesome and very helpful! I went there for the first time to try to open a new account, and get their bonus/ promo, forgot valuable documents, had to go home and come back, and she was very nice to stay late to finish helping out. She gave me all the most important info in few minutes, that I needed to know, without the unnecessary jargon. I don’t understand why people gave bad reviews. Awesome place! Awesome banker!
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May 2019 by Zahra Siders
I love this branch and I was surprised to read such ugly reviews. I started banking with M and T back in 2003 and I continue to bank with them and use the branch. We moved out of state and I still have my M and T account and when I have an issue I call the Governor W branch.
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April 2019 by Sandra B
I opened an account to handle my father's affairs after he passed away. Since February 2017, I have had no problems whatsoever with the bank or it's employees. A few weeks ago, I received a letter from M&T stating they were terminating our business relationship, closing my accounts, and that, legally, they don't have to give me a reason! Every check deposited from settling my father's estate should be on file with them; every wire transfer is traceable back to the source. So what's the problem and why can't they tell me???!!!
