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August 2025 by Lesli Sanders
These guys are the worst and need to be investigated. They have employees who do not provide customers with correct information. I mailed a check that needed to be signed, and I was told to just send my insurance details and the contractor's estimate, and they would endorse it. I sent everything and followed up a few days later, and I was told I would get my check eight days after they received everything.
Today, I was told they are holding everything because it exceeded a certain amount. My question is: why was I not told this earlier? I had to pay the contractors out of pocket, and now everything is on hold until they send an inspector. I just called my loan officer and will be refinancing this loan. I will also make sure to notify the Attorney General’s office and hope they investigate this company.
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August 2025 by dakota key
Worst possible lender to work with. They aren’t capable or reading and interpreting simple documents. They will also lie directly to you to cover themselves. If you have a mortgage with them switch ASAP.
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August 2025 by Vivian Rangel
This company unfortunately bought our mortgage. We have a tax-exempt letter and submitted that. They are refusing to refund us. Spent hours in the phone with them. We have done this process before with another property before and are familiar with the process. Our mortgage payment should have also gone down due to that letter and they have not adjusted that. Terrible communication over the phone. Took forever for the lady to escalate the matter saying there was no one around to speak to and that she is the only person in there. Like ok. Sure. This has been going since April. I seriously think this company is a scam or they all have no idea how to do their jobs.
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August 2025 by Michael Ley
I’ve had two loans out with this company The loan switched multiple times, Then I was charged Default interest For being late
It’s not a terrible company in terms of their rates
But charging somebody $100 a day and default interest is crazy
Like predatory crazy
Only use this group worst case scenario if there’s literally no other option
I’ve done multiple properties and never had this kind of problem
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August 2025 by Jessice Manigault
Not veteran friendly. I’m 100% disabled veteran so put in a request over 6 months ago to change my escrow because I told pay state property taxes. Still no change.
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August 2025 by Clarese Alexander
I was really pleased with the attention and care I received by Daequan Byron from Newrez! As a first time homebuyer, Daequan made this experience so simple and quite exciting. Although I did not continue with the company due to unforeseen circumstances, I definitely recommend this company.
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June 2025 by Dawn Rhodes
Beware before you sign! There’s a reason they have a three star. They have hidden late fees! They don’t add them to your bill! You are supposed to add them in yourself! Therefore, they just total up in a different area and are still due . One might say well, why are you getting a late fee but how are you supposed to know that it’s due if it’s not even in the amount due!!!!!! Then when I noticed, I tried to correct it and get it waived and they’re not willing to help you in the slightest When they are a major company and I am the customer!
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June 2025 by w a
This process has been a horrific experience from this company. The company bought out my portfolio from another company. And since then im buying a new house and just to reach the loan officer and processor has been a complete nightmare. Im closing tomorrow fromnthis review and i have my realtor, home owners insurance company and myntitle company all calling me to get in touch witht the lender newrez... this is not my job but i ha e to do it cause im buying the house and need it done. As of now no amswers from phone calls to emails. Or replies outta office. If my settlement is tomorrow then all should have been completed friday before weekend. Not to mention my loan processor has been off since Wednesday with no calls to me im in the dark. I would advise anyone reading this please save your self and go elsewhere. This is just a few problems as i dont have all the time to complete the rest. Save yourselves go to another company
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June 2025 by Dylan Tucker
They keep selling my data to third parties without permission. Horrible customer service, website doesn't work.
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May 2025 by Raj Patel
One of the most horrible services. I have storm damage insurance approved and got check from Homeowners' insurance company. I sent this check for engrossment to Newrez with overnight and return overnight envelop so that I can get check back soon. I never missed any payment and have less than 35K loan outstanding on 600K house. two weeks passed but check is not returned. Call customer service but no positive response. Yesterday called again and they informed that check is mailed back with regular USPS mail. What the point of sending overnight return envelope? I have to reschedule repair 2 times! Never trust this company. Don't recommend mortgage or refinance with this company.
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May 2025 by MJ Lambert
Most excellent experience with the Newrez team. When we are calm and centered, and trust God,all will be well.
As it was with Newrez.
Remember, if you're stressed, spell stressed reverse, DESSERTS!
Peace too All.
MJ Lambert
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April 2025 by Brian Fleming
I had a very positive experience refinancing our house with NewRez. Our loan officer, Darren was very informative and knowledgeable in helping us throughout the process. Overall, everything went very well!!
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April 2025 by Angel Choate
I was so worried about refinancing our home and it turned out to be very easy with New Rez! It was a very painless, quick process and we are am so thankful. Reach out to Brandon Myers - he was so helpful!!
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April 2025 by James Moore
I requested an escrow analysis in December 2024, from Newrez. It’s now April 2025 and they still haven’t completed the analysis…4 months later, when I was promised it would be completed in 30 days.
I literally requested an escrow analysis on a different property, that I have financed through Freedom Mortgage, after my request with Newrez, and Freedom Mortgage has already adjusted everything and provided me an analysis. But, I’m still waiting on Newrez to figure out how to do an escrow analysis.
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March 2025 by lawrence priebe
This company is horrible, their level to attention to detail is minimal. They say one thing and change their requirements throughout the processes making the mortgage processes frustating and stressful
