-
August 2025 by Jess C
I went to this gym for about 6 months when I was living in the Columbia area.
There are things I like and dislike about Orangetheory. What I do like is that the classes are effective workouts. I definitely was able to improve on my running and strength while working out here. It was a pretty clean studio. What I did not like is for the price, there is absolutely nothing else included. There is no locker room, no childcare, no letting you borrow anything without a price attached. The fact that cancelling less than 8 hours in advance and no show is the same fee makes no sense. What's the point of cancelling if you are still going to be charged the same. I feel like 8 hours also is too strict it should be more like 4 hours. The fact that anytime they have a special event you have to pay extra to sign up is ridiculous. The $200 a month can't cover marathon month, like do we need to pay another fee to participate in things?
Anyway, this review is not as much about Orangetheory as a gym, but about this specific location. Not a huge fan of this specific location. They loved to try to get as much money as possible out of you. They would offer things like borrowing a band if you forgot one and will not tell you they are going to charge you to borrow it. I am super bother that they will act like they are doing me a favor then I see a charge on my credit card. I did really liked the instructors here specifically Brittany I remember liking a lot. The front desk people though.. They would charge me for no shows when I would literally check in with them. Also, they would be super rude to me and had lots of attitude. Like I think they just hope people do not notice all these extra charges. Plenty of parking spots in the parking lot.
Just overall by the end of my time at this gym it really left me not wanting to recommend this to anyone. The level of greediness was really shocking.
-
July 2025 by Eric V
I have never been interested or even contacted or signed up for an orangetheory. This location keeps contacting me, I don’t know how they got my number but I am annoyed and uncomfortable with this.
-
February 2025 by Zema Belete
Poor communication Poor customer service better off at Annapolis and or Silver Spring location
-
December 2024 by Jacob Pomerantz
I'm in my second year of going to this location and it's been great! The workouts are always fun and challenging. All the staff are fantastic! The front desk staff are nice and friendly. The coaches are just great. I appreciate the energy level and playlists. I also like all the monthly events that keeps things interesting. Both the workout events and occasional happy hours. It is a fairly pricey gym membership but I think the experience is worth it. My general health and fitness level have way improved compared to before. Highly recommend!
-
November 2024 by Ian Hawes
This is one of the more energetic and thriving OrangeTheory gyms in the area. The coaches are all great and the staff are friendly.
My only complaint is they keep introducing class times and then removing them. Us evening folks have had the 8:15pm classes removed from the schedule and have had thinly veiled threats of all the evening classes being removed. This is one of the only OTFs in the region that does them and they’re usually full. Hopefully management realizes this time of year is a little hectic for most and brings them back Jan 1.
-
October 2024 by Lauren Madison
Would not recommend, orangetheory has changed from caring about their members to just caring about making an extra few dollars. Highly recommend going to burn boot camp once it opens in Columbia. The coaches are better and provide corrections throughout the workout. The sense of community is amazing and they do not nickel and dime you like this studio does. It also has free child care for some of the class times
-
October 2024 by MoSko
I showed up at 7:36 for a 7:30 class due to heavy traffic from rain and they wouldn’t let me in the class. They said they have a policy that you can’t start more than 5 minutes late due to “safety”. Now I live 45 minutes away from this gym, but come here because I work close to it. How is it not safe to start working out 5 minutes after class? I start working out whenever I want at home…I was 1 minute late past their 5 minute policy. I’ll be going to the OTF by my house from now and then drive to work. What a waste of an early drive. Now I have to sit in my car for and hour and a half on this rainy day rather than being healthy and working out because my work doesn’t open until 9. Thanks OTF Columbia. Not sure your policy is helping anyone get healthy!!!
-
August 2024 by Cornelius G.
Ok 1 star because overall nice staff & coaches. Here's the issue I had. If you're goal is starting your fitness journey or if you're a beginner this gym is NOT for you. It's simply advance and it's a group type situation. So if you can't keep up or if you have questions it gets chaotic and uncomfortable. I definitely do not recommend if you're just starting or restarting your fitness journey. They just care about money but don't have classes that build up to the regular classes they have.
-
August 2024 by Meron Henok
Absolutely love this studio location, huge shoutout to the encouraging coaches, studio manager, and glowing environment they curate for members -- new and old. I've been going for half a year now and have been seeing amazing results and feel even better. Definitely recommend!
-
August 2024 by Denita Wallace
This location has lots of classes available daily, the facilities are well maintained and the coaches are friendly. Many of them have great playlists which is so important to me! A playlist can make or break a workout! Iykyk
-
July 2024 by Crystal Smith
Love the Frederick studio! Friendly fun environment. Coaching is top of the line.
-
July 2024 by Weena Méndez
Please don’t enroll in this Gym. They are the worst con artist. I went to try free 6.25.24 after the class I signed membership. Then went to cancel 6.28.25 they assured I will not be charged since I was in the three days period. I even shared details of reasons. I realized they confirmed I will be charged next month also. I called again to clarify they said they will call back never did. I called again 7.2.24 they refused to reimburse first month. I just went one day. I had to make a claim with my credit card. If they don’t reimburse I will even cancel the credit card. I just can’t understand a place that does that.
-
March 2024 by Cassandra De Leon
I should have written a review a while ago! I love the challenging workouts, the community, and most importantly the coaches! They really deliver great energy every class! Special shout out to all the host staff to greet us, they are very sweet and helpful!
-
March 2024 by Candy John
Simply put the cancellation process is unnecessary difficult. The studio manager falsely represent that freeze before cancellation was the best way to go only to be charged an additional 2 months. I would give negative stars if I could
-
March 2024 by Erica
Had a great experience!
