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December 2023 by Dolia Bouson
Item was easily foundSales people were available to help answer my questionsSales people were caring an actually treated my questions with sincere thought as if it was important to them too by checking their resources before answering my questions.They actually listened to my questions/ and concerns.an I didn’t have to repeat my questions and concerns multiple times .They LISTENED AND UNDERSTOOD IMMEDIATELY WHAT MY QUESTIONS AND CONCERNS WERE!!
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November 2023 by Budget Baller
I would not recommend this location! If I could give a 0 star I would. My dog came back looking a mess and uneven hair all over. I asked for a specific length to be cut and they ignored my request and shaved my dog all the way down.It literally looks like a kid groomed my dog. The manager or lead groomer was rude and uneducated about dogs . I overheard her with other customers and she saying anything to people about their bad groomed dogs. This the second time of a bad groom.
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November 2023 by doreen s
Brian was excellent. He helped me return and item that I purchased online. It was complicated because I didn’t have my order number, so he had to call customer service.
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November 2023 by Willie Ibarra
excellent customer service! the young lady told me about the weekend discounts..... saved some money...... my pet was elated with his new beds.
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October 2023 by R R
Great place to shop for pets and also grooming your pet
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October 2023 by Linda Ashdown
The sales person was very helpful. Since the store was out of stock with the item we needed, he suggested we order it on line and have it delivered to our home. He indicated it would be delivered within a couple of days. It has been 3 days so far and checking on the "tracking" link the item has not been shipped yet, it is still waiting for a shipper. I'm sure glad we did not need this item immediately, however by the time we receive it I will be out of the item to feed my pets.
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October 2023 by Cindy Bridner
I am done with using Petco for grooming! I have been to this particular Petco and gone through for groomers; the first three did a great job but informed me they were leaving the company to go work for someone else. The fourth one just groomed my dog, and when I picked him up, he was very anxious to get out of there which is unusual. When I got him home, he would not stop licking around his leg, so I rolled him over, came over to look, and they had shaved the insides of both of his back Legs! This dog should never be shaved and he never has been in the past. I feel that the groomer was busy and decided to hand him over to one of the apprentice young girls that were in there, and they did not know what they were doing. I took my dog to the vet to make sure there was nothing else going on with his legs and she, too,was apalled at how he had been shaved. I filled in a survey asking for someone to contact me and I have not heard from anyone. I will not use Petco for grooming ever again I’m enclosing a photo of how my dog looks.
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October 2023 by p simon
Adam in the aquatic department was phenomenal. He greated everyone entering and asked if assistance was needed. This guy has so much information and is beyond willing to help in any way needed. He's is an expert, which is rare to find in stores these days. Please give this guy a raise! I've been a customer for decades and he's the best employee I've ever experienced!
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September 2023 by F. Kay Boyer
My impression of the employees from my first visit here is that they are some of the nicest people. They really seem to care about making sure you get what you need for your pets. They were really kind and I was able to get the essentials (some at a significant discount) after becoming a member of their free program. Will definitely be back if I need supplies in a jiffy.
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September 2023 by Jacole
The young lady Sophie helped me check out and she was phenomenal ☺️. This customer service experience was by far the best I've had. She deserves recognition for being so awesome
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August 2023 by Robert Taylor
More than enough food selections for our kitties, treats and toys. There may also be a really sweet cat in one of the boxes in the adoption area. Cats come from local rescue places in the area. All of our cats came from rescue centers in Howard County that operate the adoption setup in Petco stores.
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August 2023 by Erika O
Always a good experience and Brian/Bryan specifically always goes out of his way to help customers!
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July 2023 by Taylor Rose
This is my go to Petco. Service is great (grooming and the store part) and they’re always fully stocked.
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July 2023 by Nicole Gordon
I always place my order onine for in store pickup so it's easy peasy no issues
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June 2023 by Z Harris
I truly enjoy going to Petco in Columbia. The associates are friendly, knowledgeable, helpful and patient in assisting me with my dogs needs each and every time I enter the store. Thanks so much to all of you who have helped me with food to toppers to treats to toys for aggressive pups..
