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April 2024 by Alive Healthcare Services
Exceptional branch and staffing. The leader is always ready to help
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April 2024 by DIANA MACGOLD
Friendly staff and great customer service
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April 2024 by Jenneh
DO NOT BANK WITH THEM! The bankers and managers are so unhelpful and rude. A total mess of a “bank”
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March 2024 by Josh S
how is this place in business. took 4 visits and a lawyer to close a 0 balance account. profound corporate incompetence.
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March 2024 by Simmar Singh
Bad service don’t no how to talk very bad attitude
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May 2023 by D Carr
I made an appointment, arrived on time, waited 15 minutes, asked when I would be seen and was just told to have a seat and wait. There was someone else waiting before I arrived and he was still waiting when I said screw it and left. Why have people schedule appointments if times mean nothing. I'm trying another bank.
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January 2023 by ean katz
I came in to set up a business banking account and the experience was extremely smooth, so smooth that I felt it necessary to make sure that my experience was shared. It understandably took some time and I am glad that the Truist associates took their time with my information and helped me choose the right options. This was a big decision for me and it was clear that Milton, the associate that I had the pleasure to sit down with cared to make sure that I was taken care of. Huge thank you to Milton, and Steven for their genuine investment of care and commitment and I now know where my banking business will be conducted in the future.
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May 2022 by Jenny Trieu
Came in, wait in line for over 5 minutes. 2 people were in their office. 3 people were at the register. Nobody greeted me and asked what I needed for. And I was the only customer who was there. So I left without getting what I needed to be done.
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April 2022 by Cesia Solis
The worst bank I’ve been to, I couldn’t change one check in my name , my ID can confirm that, the lady was so unprofessional she was in training but they say we Can changed your check because we need to confirm the information come on guys bad and poorly customer service you deserve zero zero stars
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February 2022 by Dymond Harrod
So i got here at 4. There were two cars in front of me and 3 cars behind me. At 4:25, the same car that was first was still being helped. The car in front of me and all the cars behind Left the line. I called the branch to see what the hold up is and the lady says that they are short staffed. The drive thru always takes a long time. I only go here because it’s the closest to my house. But this is disappointing and frustrating.
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October 2021 by Ron/Karen Hoge
Wish I could give zero stars-- one star is generous!! I WASTED 45 MINUTES HERE TODAY TO CLOSE ONE ACCOUNT AND TO GET THE MEAGER $25 THAT WAS IN THE ACCOUNT!!! At one point, we had 3 accounts here: checking, savings, and a Line of Credit-- All secondary accounts for us. We closed our savings a year ago. Recently we closed our line of credit due to refinancing our mortgage. (BTW, they charged me a $50 fee to close this account!?) We only kept the checking account because of the Line of Credit-- so we no longer needed it. I only had a minimal amount: $25, in this account! I called the manager and asked if I even needed to come into the bank or if I could close it over the phone or at the drive through. She said that drive through was fine. They had me pull into the closed lane for the teller. The teller said that the manager was with another person. At one point the manager came over and said she wouldn't be long but that she was still with that same customer. Thinking it would take me a couple of minutes, I had my car running for a bit until the "engine coolant overheating" light came on. Eventually, she returned, gave me a withdrawal slip to sign in 2 places, and she gave me my $25, closing my account. A process that took 3 minutes should NOT have wasted MY 45 minutes!! If I would have known, they could have kept the $25!!!! Clearly, customer service is NOT this branch's forte! Terrible experience! We will never return to a Sun Trust Bank.
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October 2021 by Angel Angel
Did not have a good experience. The Spanish lady from the start had an attitude. I needed to close my mom account so she looked at the poa stating it's not prominent and that I needed to bring the original. That is fine. I think because I came a little after 11 near them closing resulted in the attitude.
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October 2021 by RAE HealthCare
Worst customer service at drive they.. waiting in long lines since 50 minutes.. horrible .. frustrating
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April 2021 by Rebecca Childress
I waited in the drive-through line literally for 25 minutes. There were not that many cars. I’ve never waited that long at a bank in my life. I won’t be using this branch again!
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June 2020 by Jesse Fletcher
The merger is not going well for us....the customers