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May 2023 by Samantha L.
On the way home from Baltimore, we stopped by Victoria's Secret at the Mall in Columbia to do a return. This store was located on the lower level of the mall. It was like a maze to find the register. There was a short line. The return process was smooth and efficient. The items were scanned and return receipt was given to me.
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March 2023 by Amanda D.
The sports bra purple grey squares doesn't fit my shoulders and I cannot get my arms through and it's constantly stuck to my neck and I cannot wear this because the sports bra sucks yea the criss cross strap and if I could give it a delete a few stars like instead of 0 stars like -1 stars up to -12 stars, the sports bras doesn't fit over a medium shirt shouldered grown women. Way too tight and too much of a struggle make my arms looked like pretzels, and hurts my neck. It's very small and doesn't fit over my shoulders, it's a huge struggle for not being streatchy enough, way too rigid.
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December 2022 by Vassi H.
Pink- A person might shop there but, I would warn against seeking employment @Pink. The manager openly complains about the employees in earshot of customers- blatantly unprofessional and uncouth. I was embarrassed for her.
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August 2022 by Google user
I've been fortunate enough to rarely encounter rude store associates in general but today was a change in my usual luck. This location is the only VS Pink store I've ever been to that hasn't let you try on the underwear OVER yours. I tried asking the girl at the desk (Jennifer) if I could try on over clothing and after giving me a hard time, called into her mic and after a few pauses says \\\"Stacey said you can't\\\". I went to a different girl (Brie) and she said there isn't a Stacey who works there. Huh, weird. I explained to her that I've always tried on over something and I'd like to see how it fits. She then proceeded to slowly explain that \\\"I'm not saying you sound stupid or nothin, but whatever size underwear you usually wear in other stores, that's how you shop for underwear\\\". Besides being super condescending and obnoxiously rude, it's just not true. I can't recall any store member anywhere ever talking to me like that. Sizing varies according to brand so someone needs to make sure Brie knows about clothing before hiring her for retail ? There are so many other VS stores in the area where the people aren't ignorant and talk down to you. Wouldn't recommend this location at all. Do better.
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April 2022 by Esther F.
I've been fortunate enough to rarely encounter rude store associates in general but today was a change in my usual luck. This location is the only VS Pink store I've ever been to that hasn't let you try on the underwear OVER yours. I tried asking the girl at the desk (Jennifer) if I could try on over clothing and after giving me a hard time, called into her mic and after a few pauses says "Stacey said you can't". I went to a different girl (Brie) and she said there isn't a Stacey who works there. Huh, weird. I explained to her that I've always tried on over something and I'd like to see how it fits. She then proceeded to slowly explain that "I'm not saying you sound stupid or nothin, but whatever size underwear you usually wear in other stores, that's how you shop for underwear". Besides being super condescending and obnoxiously rude, it's just not true. I can't recall any store member anywhere ever talking to me like that. Sizing varies according to brand so someone needs to make sure Brie knows about clothing before hiring her for retail ? There are so many other VS stores in the area where the people aren't ignorant and talk down to you. Wouldn't recommend this location at all. Do better.
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April 2022 by Lady V
This location has changed . I walked in and the store manager only spoke to her co-worker ..... then as I was shopping their were carts in the way . THEN some more customers walked in and she gave them the whole HI Ladies Welcome to Pink ..... ?wow .... I put everything I considered to buy back because no .... how dare u .... I just spent over $200 in here within 2 weeks and came back but nope .... never again . Not while she's still manager . The atmosphere has definitely changed in this location since Ms Ros left . And these new styles are trash ? ?.
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December 2021 by Maritza Afanador
These stores are having the worst customer service you will ever experience, Brandis was extremely rude. Pink should have rules for employees on how to treat their customers, for my part I will not go back to that store.
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October 2021 by Joseph W.
I love when I come here, I'm always treated nice. I came because I wanted to buy my wife a couple of things. I came ten minutes before they were about to close. I wasn't rushed, and a young lady with a white shirt took her time explaining and showing me everything. I love the ambience in the store. The lights were low and the flow was real nice.
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June 2021 by Sarah H.
I was at the mall yesterday for the first time since covid. I went to a total of about 5 other stores and I was not kicked out or mandated to wear a mask in any of them, my personal medical choice was respected. I have an autoimmune illness (P.O.T.S) that impacts my ability to breathe so when I say I can't wear a mask and have a medical exemption from those horrible things, it's 100% real-for me. The worker at the front of VS made it clear that regardless of my medical exemption and situation, I couldn't shop in their store without a mask so I said, "You just lost my business, have a nice day" and I walked out of the store. Victoria secret, re-evaluate your store policies before you go out of business for discriminatory/abusive practices to customers.
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April 2021 by House Delaney
The best place to get some comfortable bras and matching sweats everrrrrrr
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August 2020 by Majarra Burris
Great customer service staff super friendly and helpful
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February 2020 by Jessica Mathis
Always love Victoria's Secret!! They were having a great sale that day! It was a girl's day out?
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October 2019 by Dimples Gary
Lovely selections.
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July 2019 by Marcia Foster
Manger was VERY NASTY!!! Visited this store on Sat the 27th stood in line An was greeted with such an HORRIBLE ATTITUDE!!!!!! I had to mention it to another cashier Sad! Jus stay home if u feel that way!
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June 2019 by Allison B.
If I could rate 0 stars I would... an employee talked me into signing up for a VS credit card, and failed to mention any sort of minimum monthly payments or purchases otherwise you are penalized; so, I just received a surprise bill, which double charged me for something I bought using my debit card that day, plus a late fee tacked on to that. I called customer service for help, and ultimately they said there's nothing they can do. I was forced to pay all of this, and twice for 2 bras i bought. I paid more money in the long run than what the bras were originally worth! It doesn't save you money, it tricks you into spending more. Definitely will never shop Victoria's Secret again unless this gets corrected somehow. Very shady. I'm very disappointed.
