-
March 2024 by Adrian
Would give zero stars if possible. Most unprofessional pharmacy ever. Failed to order my son’s prescription for 3 weeks. Happened before and every time I tried to transfer they said it would take longer to fill. I got in a heated exchange with the pharmacist and he cursed me out, yet refused to fill my prescription when I said the same words to him. Fragile snowflakes on a power trip who think they can play with special needs children’s prescriptions unless you kiss their ring.
-
October 2023 by Taylor-Ryan N.
I wish I could give zero. Had me in limbo for several days for a prescription. Ultimately ended up telling me when it did get in stock it couldn't fill it because my doctor is over 50 miles away. Fine, but don't tell me you can fill it for four days before that. A joke.
-
October 2023 by Dawn Widener
The slowest service ever. Totally understaffed. Do yourself a favor and go elsewhere. And don't try to call when they don't return your health care card. 45 minutes on hold.
-
October 2023 by Paulette Webb
Great store and pharmacy experience! Always!
-
August 2023 by grace dorn
The head female pharmacist at the Twin Knolls location is the main reason I only gave this pharmacy 2 stars. I had a few questions about my prescription and she was nothing short of disrespectful, condescending, and extremely impatient. I realize that the pharmacy can be busy during certain hours and she may be stressed because of that, but that should not be a reason to belittle a customer who had valid questions about a prescription. I never take time to mention anything that isn’t positive in a review, but in this case I believe it is necessary. Perhaps she could consider anger management classes or attend a training on customer service.
-
August 2023 by Crystal B
Evening pharmacist and staff provided excellent customer service .
-
April 2023 by Kathy McMillan
Went for a covid test after applying online giving all my information. They couldn’t find my information \u0026 called me by the wrong name. Took almost 20 minutes to put info back in computer, but didn’t even ask for my ID or ins card. She wasn’t sure how to have me take the test. Swabbed 15 times in both nostrils. Dropped the swab \u0026 she said it was ok. Had to wait 3 days \u0026 came back positive. I didn’t trust the test so went elsewhere for PCR test \u0026 it was negative. Took 3 home test \u0026 all three were negative. She almost caused me to have to schedule my upcoming surgery. I’ll NEVER trust Walgreens again.
-
March 2023 by Bobby H.
The store associate could not help with Passport photos. Had two people working the register, but wouldn't help out.
-
December 2022 by Nacho Yoshy
I chose this place only because it is close to my neighborhood, it was the worst experience I have ever had, nobody knows Anything, they ask each other to find an answer, they have my data in file and yet they do not have any information to help them give an answer, They ask me if I have an appointment and it seems that they have no agenda. they put you a dose of medicine and then they suggest that you look for the second dose elsewhere, Believe it or not, the height of one pharmacy: that does not have drugs.
-
December 2022 by Bill R.
There pharmacy is an absolute joke. The most lazy uneducated group of people ever. !!!!
-
November 2022 by Penny R.
The worst pharmacy in Howard County. When scheduling my booster and flu vaccine I had a bad feeling because we all know this Walgreens is the absolute worst!! Why did I think this would go well? Sure enough no booster or flu vaccine for reasons that made no sense. Complete joke. Walgreens should check out Wegmans to see how it's done .
-
October 2022 by Hannah M.
Incredibly rude pharmacy staff. I came in to get a flu shot the only free time I had after a 12 hour night shift. I was 30 minutes early for my appointment and immediately the staff rudely told me I'd have to wait till the exact appointment time. Then I had issues with the confirmation of my appointment and couldn't reschedule online. The pharmacist at the computer "helping" me didn't even look me in the eyes while he rudely spoke to me and said he couldn't help. No apology, no understanding or offer to find a solution. Absolutely no kindness or empathy. It's unbelievable and sad to me that a human could treat another human like that. I work in healthcare and there is a compassion that patients should be treated with that this staff did not show in the slightest. Please do not ever visit this location. If I could give zero stars, I would.
-
October 2022 by Saul Godin
I would like them to choose people who speak Spanish for cashier@$
-
October 2022 by Acceptable Name
I was in my doctor's office while she was on the phone to this pharmacy. In the middle of the call she told them that they were being INAPPROPRIATE.
-
September 2022 by Heather Alysia M.
This store staff is completely unprofessional hideously ghetto! The manager hollered as I'm coming through the door, 'Will you be using cash or card?' I looked around and perceived she was speaking at me, as I was the only one in the store. I answered with cash. She then yelled to the photo center clerk, 'Well I'll just have to reopen the drawer for this customer for you, after I just shut everything down!' And proceeded to walk to the back with a gentleman. The whole entire scenario stems from my confirmed same day order of photos were still not processed. I asked to speak with a manager then out comes the gentleman who was originally outside smoking and walking around posed as the manager "DJ". Who then gives bogus information about why my confirmed photo orders are not complete, referencing I can just come back tomorrow. When I asked who and what title of the woman was in the back with him he avoids the questions and said if I have any thing further call 1800WALGREENS and leave a message for his District Manager Nadia. Here all can see my order confirmations state time and date of pick ups. When I offered to show these to the said Managed DJ he said 'I don't care what an email says. I know that's not my problem and just come tomorrow.' Thank you Walgreens for such concerned customer driven experiences rendered by the shameless folks who care nothing about the consumers. Yes your slogan is trusted since 1901 - to do what be as nasty and ignorant and rude and disrespectful as possible! Welp your representation did THAT extremely well this evening in Columbia MD.
