-
July 2025 by Sheldon Goins
I was given incorrect information. I was told that I wasn't able to ship my package. I then went to a different location and was able to ship my package.
-
July 2025 by Liesl Kopp
I came into the post office today around 3 PM with a package I planned to send via Priority Mail. I had my three young kids with me, and I wasn’t sure whether I should use one of their boxes or my own—but I figured the staff would be helpful. I grabbed one of the sticky address labels, but there were no pens anywhere. Others had the same issue—the woman in front of me couldn’t address her package either.
When I got to the counter, the employee looked at me like I was completely clueless and pointed out that my box had no address and no tape. I explained I intended to send it Priority Mail and couldn’t find a pen. She told me I wasn’t supposed to use the sticky label, but then handed me a pen and told me to fill it out anyway. I asked if I could leave the pen by the labels for others to use, and she flatly said, “No, don’t do that.” It just felt unnecessarily rude.
I even offered to buy tape to seal my box, but she told me that since it was Priority, they would tape it. The whole interaction was confusing, and her tone made me feel like I was a burden for asking questions.
To make matters worse, she snapped at my kids for quietly looking at the greeting cards nearby. I left feeling embarrassed, confused, and honestly hurt. I try to be polite and patient—especially when I’m managing three little ones on errands—but the attitude I received was cold and uncalled for. I don’t know why I was treated that way, but it left a really negative impression. A little kindness and clearer communication would have gone a long way.
-
April 2025 by Kenny
Wonderful customer service from Firmin. I'll definitely be back
-
December 2024 by melissa gross
Rude employees here. I drive out of my way to go to another local post office to avoid them
-
September 2024 by Gary Ingram
Attendant helped two women before me carefully going out of his way to assist. When I got up there he suddenly became lazy and helpless. This is not the first time this has happened. Terrible customer service!
-
August 2024 by Jason Jurkowski
Needed stamps
-
July 2024 by Sheikh Azeem
lost my package and refuse to solve problem
-
March 2024 by Anna Helgeson
A very friendly gentleman checked me out; great service
-
December 2023 by Nicole Spencer
Fast and efficient service! The postal workers are polite, knowledgeable, and willing to explain different shipping options. Great customer service!
-
August 2023 by Amber C.
Firman was a rude employee. Kept interrupting my mother and I after we were confused about a package return. Very quick in cutting us off and not letting us speak. He was very rude. Do not believe he should be working with customers and treating people with disrespect. He was trying to start an argument over a misunderstanding. Needs to go back to training. Would like to take the time to thank the two young ladies working there on Thurs Aug. 17th unlike Firman they each took the time to help us. Firman should seek training in how to speak with customers respectfully.
-
July 2023 by karthiyayini Sivalingam
Fast customer service.clear instructions. Have been there many times.
-
July 2023 by M J
This picture is self explanatory!! This is a deliberate act by the mail carrier!!!! Product damaged!!!!!! When will these workers start being held accountable for their intentional disregard for people's packages?? It's your job, and if you don't like being a mail carrier than do something else!!!They don't even deserve 1 star, but had to give at least that to be able to leave my review.
-
June 2023 by Vicky Rawes
Clerk #02 was great! He was quick, efficient, and advised me about the most affordable way of moving forward, thanks!
-
January 2023 by Monica Mewshaw
I’m sitting in my car, still floored by the excellent customer service I just received. I brought in a package by mistake that was supposed to be UPS, leaving my USPS package in the car. Had my hands full with a stroller and the large package. When the young lady behind the counter realized my mistake, she followed me back out to my car and took the correct parcel for me. She told me to have a blessed day and I certainly have thanks to her! Love being able to write a glowing review.
-
January 2023 by Moni Mew
I’m sitting in my car, still floored by the excellent customer service I just received. I brought in a package by mistake that was supposed to be UPS, leaving my USPS package in the car. Had my hands full with a stroller and the large package. When the young lady behind the counter realized my mistake, she followed me back out to my car and took the correct parcel for me. She told me to have a blessed day and I certainly have thanks to her! Love being able to write a glowing review.
