July 2019 by Stephanie A.
They told me LIES to get me to open an account. I went to this branch to open an account with CASHIER'S checks (same as cash, right? WRONG!) I told Andrew (the man opening my account) that I was going to be wiring the money OUT of the account in time to close escrow on a house. I told him the dates. My escrow actually got pushed back a week, allowing even more time (but he didn't know this yet) and they STILL wouldn't give me my money in time to get my house by the closing date. I was sent to all 3 branches in one day trying to wire money, each person telling me a completely different story. The first lady at their downtown branch said all I needed was the routing number of the account I wanted to transfer into, so I returned an hour later with that. When I got back there, she said I needed to drive across to the South Cumberland branch to have Andrew, the guy who set up my account do it "at his discretion" because it was such a new account, but he was too busy with other people to help me. The woman at that branch who did help me said I could get paper money and drive the 90 minutes to the nearest Chase bank (where I wanted to transfer it and why I opened a local account; who wants to drive 90 minutes to bank!?) Then I waited for them to call all the branches in town and nobody had that much cash, even combined. So now my option is another cashier's check (which, remember, will probably be held at Chase bank, but hey, give me my money!). I waited another 10 minutes to be told they aren't comfortable giving me a cashier's check because the guy who deposited my cashiers checks to open the account at yet another branch "didn't deposit them correctly" so I needed to go THERE! You keeping track? This is my THIRD trip to this bank, 2nd branch and now I'm heading to another town to a 3rd branch and FOURTH visit. Now THIS man, Dustin, the one who "deposited them wrong" tells me he didn't deposit them wrong, but that my driver's license address doesn't match the address they have on file (all documentation that I provided Andrew when I opened the account PLUS, I just moved across the country, so DUH!!) so he needs to talk to his security department, who, of course doesn't answer. He also tells me that they need to HOLD my money for 10 days after holding it for FIVE days (these are business days, remember, so it's now up to 3 WEEKS). He said these are their rules for new accounts.....which the guy opening my account should have TOLD me about because now I have to move my escrow back. The day I handed Dustin the cashier's checks to deposit them he did not say one word about this additional 10 day hold despite my telling HIM about the escrow date and the fact that I would need to be wiring them well within this supposed additional 10 day hold. At no time did either men tell me that putting my money in this bank I would NOT be able to access it in time to close escrow on the correct day. I asked BOTH of them several different ways if they were SURE I would have this money in time, and they both assured me, "OH YES! No problem!!". Everybody just kept saying, "We are sorry for the inconvenience". No, "the customer is always right", "We will stand by what our representative told you"....NOPE, not here. I get a, "I'll call you when I hear back from the security department, maybe next week."
