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November 2025 by Dubman VDubs
They just take your money. Don't fix anything charge you for it say we are doing you a favor by doing what what favor didn't ask for any favors told them to look at it and was given a hard time for that. Quality/work no don't think they give a shit.
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November 2025 by Elizabeth Demarque
We recently took our 2012 Van to Shaffer Ford for service and were thoroughly impressed with the experience from start to finish.
Making the appointment was easy, though we did have a three-week wait, which is understandable given the demand, especially since our need was not urgent. Once the time came, the entire team was exceptional. The people answering the phones and working in the office were friendly and welcoming, making the drop-off and pickup processes smooth.
The technicians were very professional and highly efficient in their work. Most importantly, the pricing was more than honest in my opinion, and I truly appreciated that there was no aggressive upselling—they focused only on what the van genuinely needed.
For reliable, honest, and professional service, I would highly recommend Shaffer Ford. They clearly value their customers and their integrity.
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October 2025 by Donna K.
Terrible customer service. Poorly run repair shop. I would be more than happy to tell everybody how poorly they treated us, but I promised my husband that I would be nice. I do NOT recommend this business for their repair shop! Our truck sat there for days before we had to call someone to come get us! Do better Shaffer Ford!
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September 2025 by Andy Barys
Had my Ford Explorer detailed here. Did a great job!
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August 2024 by Daryl Smith
Shaffer has provided us with two great new car buying experiences, and many years worth of great service.
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August 2024 by Robert Turner (Rob)
Experienced & Friendly.
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July 2024 by Insurologist
Scummy tactics, that's my opinion. Here's the scam- the sales department will find ways to insult you and your trade so much that ya just want to take your business elsewhere. Minor accident on the Carfax report of your trade? They call it a "DIRTY CARFAX" and use it as a reason to slash the value of your trade. DOESN'T MATTER if your trade has 6000 miles and perfect shape. Just a really dishonest approach of doing car business, IMHO.
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June 2024 by Armand Pannone
I recently went to Shaffer Ford to get my phone connected to my car. Johnathan Leyh assisted me and he was so patient with me and so understanding. I am an older guy and he was of great help. I know who will sell me my next car. Great guy and great service.
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June 2024 by AUSTIN
i asked to test drive an EV for my normal commute to see how the range would be an i was denied a test drive but other dealerships was okay with it. just go some where els
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May 2024 by Mike Menges
The staff is courteous. The facilities are clean. They typically have my vehicle done by the time they could say or before.
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May 2024 by Jim B
Shaffer Ford's service went above and beyond for me last week. I was traveling through MD and my truck broke down Sunday night and had it towed to Shaffer Ford that night. I went there first thing Monday morning and they were able to let me know what was wrong, had the part overnighted and me back on the road the next day, that I only lost a day of my vacation. Their service team was very understanding and helpful, as they fit me into their busy schedule. Thank you very much!
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May 2024 by Tammy Bittinger
Nick Whittington and I just purchased a 2020 Jeep Compass from Jonathan Leyh. If you want a dealership that cares more about the customer than the sale this is the place to go. We had a wonderful experience.
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November 2023 by DanaGaulin BelieveNyou
Always friendly service!
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September 2023 by Serenity Farm
Very nice people
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June 2023 by Brian B
Worst mechanics ever, took in for transmission work, it now runs worse the when I took it in. Now they say that they have no record of my visit, they know who I am. Never do business with this company again.
