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September 2023 by christine farmer
Wonderful and smooth experience. Our salesperson, Nate, could not have been better. Professional & answered all our questions. No high pressure. We are very satisfied.
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August 2023 by Joshua Riggs
Zach is a wonderful salesman. Physically and emotionally attractive, knowledgeable in both vehicles and geometry. He even buckled me in the seat for the test drive. Buy a car from him, best decision one could make.
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August 2023 by Madison Evix
Wes was so helpful both times I’ve purchased a vehicle through Thomas. The process was quick and painless. Everyone is so nice and welcoming as well!! Would go here again a million times.
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August 2023 by Allen Haworth
Wayne was great to work with buying my new outback. Very knowledgeable and no high pressure. This is my third Outback from Thomas. Great dealer that keeps me from going out of town to buy.
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July 2023 by Lynn
Wayne Kifer did a wonderful job in matching up our needs. His work was so much more than other sales people that we have dealt with in he past. It was a welcome pleasurer working with Wayne. He gave us his complete attention until all questions were asked and explained. Yes, we would recement Wayne 120 % of the time.
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July 2023 by Jeff Johnson
Starr did a great job. She was very helpful without being pushy with my purchase. I appreciated the experience!
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July 2023 by Kaushal Dixit
I bought a Hyundai Palisade from this dealership and this was absolutely the best car buying experience ever. I felt welcomed the moment I started interacting with Wes(Wesley) and he was very transparent with everything. Usually everyone dreads buying a new car and if you are one of those people, you should definitely visit this dealership, and talk to Wes. No pushy sales tactics or unnecessary fluff, and upfront transparent pricing. I have recommended the dealership to all my friends already.
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July 2023 by Sad Lapris
Bought a 2017 forester in February. A month later all the lights came on. Took it in to get a diagnostic test done paid $110. Said the abs pump is bad. Just got it replace june 27th 3 days later same lights came back on. Told us to bring it in. Brought it in and they said theyd call when it was looked at. Never called and closed with out letting us know to pick it up so now were without a car till the next day.Never will recommend this place.
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June 2023 by Larry & Nancy Wolfe
Had a very pleasant experience with Kara Owens. Very helpful and made it a pleasure. Very attentive to all our request. Even followed-up to make sure every thing was great.
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May 2023 by Courtney Winner
Patrick was excellent to work with. He got me in a brand new car when i went there to get a used one. I highly recommend coming here. Everyone is so nice and they do whatever they can to get you in that car you want. head on over to Thomas and get your next ride ?
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May 2023 by Paul Grady
In a nutshell, Thomas Cumberland was one of the best experiences we have ever had buying a vehicle from a dealership. This was a gamble on our part since this dealership was a 150 miles from us, but they had a Palisade Calligraphy in the colors we wanted and couldn't find locally. So we took a chance and drove up early Saturday in a vehicle we hoped to trade in if the price was right.We were met at the door by Nate Hoffman, who stepped in when the other advisor we had talked too was busy with other clients. Nate quickly gathered the details of what we were looking for and set us up right away for a test drive. To speed up the process, while we were out on the test drive, he had our current vehicle evaluated for trade-in.When we got back, he already had quote ready, which exceeded what both CarMax and Carvana had quoted us. Needless to say, we were ecstatic with not having to drive two vehicles back home. Unlike other dealerships that pass you on from salesman to finance rep, Nate handled all the details for us. He got the paperwork together, ensured we understood all aspects of the process, explained additional options we had but did now try to pressure us into anything we didn't want.I must say, Thomas Cumberland had a very smooth process from arrival to departure. It's unfortunately they are so far away as they would have been my dealer of choice for future purchases. All in all, it was a great experience. Nate was excellent and this was truly a situation were we walked away feeling we got a great deal on a great car.To top it off, when we got home I realized we left a couple items in our trade-in. Thought the dealership was closed, I emailed Nate on Sunday figuring he get back to us Monday. I got reply shortly after sending and Nate said he would check Monday. Nate did find the items we mentioned and though I offered to pay to have it mailed back to us since I didn't expect them to pay for it, to my surprise he had the items shipped to us that same day and we received them the very next day. Talk about follow-up after the sale. Just one more feather in the cap of excellence for a great team at Thomas Cumberland.
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April 2023 by Dustin Booth
Wayne at Thomas Autohmotive was very thorough, and definitely knew his stuff!! He got me in a car that I thought I would never get to own!! Thomas auto was very hospitable, knowledgeable and professional.. Thanks guys!!!
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My experience was great at Thomas Cumberland Subaru. I traded my truck in for a brand new crosstrek an I could not have been more happier with the professional help of Wes McCutchen, an Nate Hoffman. Would recommend them both any day of the week. Fast and professional
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February 2023 by Brittany Ellinger
I had an amazing experience buying my first new car. Nate was awesome and the team worked so hard to get me everything I wanted within my budget. Nate made sure I understood everything and I couldn’t have asked for a better experience. I highly recommend them when you are buying your next vehicle!
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January 2023 by Colleen Miller
Recently bought a Chrysler Pacifica from Thomas in Cumberland. Had a very good experience with Zach who finished our sale and helped with figuring out the electronics in the vehicle also Zach made fresh tea for us which was nice and refreshing on the cold day it was. Jeremy who did financing was awesome and Patrick who started the sale over all very happy working with them. Also Mike who does there detailing did a phenomenal job on our vehicle as well
