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August 2025 by Jason Harshbarger
I have more issues with my car after the repairs then before I went in. Things that worked on my car did not work after and they tell me those things must have just went bad and will not fix them
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May 2025 by Brandy Steele
They have always been great to deal with!
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February 2025 by Colby Mallery
Any review that is not a 5 star is just a picky and prudent human. They are absolutely great, I slammed into a dear. In only a week, they completely fixed my bumper paint matched it to perfection. And even replaced pieces on my bumper that were not there to begin with. I worked with Steve and it was amazing. He called me often letting me know the status of my vehicle, along with asking me questions to make sure they had everything was perfect like where do I want my license plate mounted (It was mounted on the left of my bumper) as my placement was abnormal. Absolutely great all around!
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October 2024 by Tanner Smith
Lots of other good places to get collishion repair done. Made an appointment through insurance company and when I showed up there was no record of my appointment. I even showed them the text messages of my confirmation she still made me make another estimate appointment. Ended up getting work done at Shaffer Ford, they gave me an estimate no appointment needed.
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August 2024 by shelley miller
My experience had been extremly disappointing. A 4 day job is up to 21 days so far, damage was done from electrical work they did when they try to repair a wire the broke caused issues with the engine, a female manager seemed to be trustworthy but ended up being dishonest and admitted to just not calling the insurance claims adjuster back to resolve responsibility of the situation. When we picked up the truck today we drove out to the gas station to get gas and that's where we found out the didn't connect the fuel line back up. You couldn't add gas because when you opened the gas tank door it was just a hole. The first time i picked it up my son tried to drive it home but it didn't even make 4 miles before all the dash lights came on and the engine went into limp mode. I had to have it towed back so they could scan it to tell us it wasn't their fault. This story goes on forever it seems. I felt like they failed to accept responsibility for the issues, showed no integrity, lacked honesty and could have cared less about what a huge inconvenience the entire situation is causing. My recommendation is to try western maryland collision center. These guys are too big to care.
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August 2024 by Aaron Bedal
Great experience top to bottom, from drop off to pick up. The rental process was seamless, and my Subaru hasn't been that clean in years! The work was top notch and the entire staff was nothing but professional and courteous. Would highly recommend them!
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August 2024 by Joe Joe
2018 Nissan Rogue with factory paint fading and bubbling on/underside of the hood. I went to front desk to see about getting estimate to repair. I was told all booked til next week? Too busy to give a potential customer 15 minutes of your time? I WON’T BE BACK.
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July 2024 by Kamal Datta
Steve, the general manager is an excellent gentleman and the staff is courteous and professional. They fixed old repairs they had done for free and took good care of my repair job. A+
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April 2024 by Kaitlin Bruckner
They had my car for almost two months and they haven’t fixed it and the person who was supposedly to be fixing my car got fired out of no where and I still don’t have my car and it’s been since Jan . And I got hit by a young kid and I still have no idea if my car would be ready by tomorrow I keep getting charged my for my rental and no one can give me a straight answer . Also they are making me pay for things that someone else hit
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April 2024 by jordan kendall
Hit a deer and busted my headlight cover. They were able to provide estimate and repair significantly faster than anyone else in the area. Made the process a lot less stressful.
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February 2024 by Bob Laird
Friendly and helpful.
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January 2024 by David Boden
Timbrook Automotive does a great job all the way around. From their dealerships to this body shop, they do a great job. Their employees make them stand heads & shoulders above the rest.
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September 2023 by Denise Weller
I would NOT recommend anybody to this company I own a $70,000 Dodge Challenger. I took this car to be repaired for some deer damage they had kept over 2 months ago. They did not fix all the dents and chips in the paint. They over sprayed on my spoiler and then painted it a different color. They got body filler on my tire wheel and did not fix it. There is dusting MMark handprints some kind of black glue damage to my window tint. Then they have the audacity to try and scam and not fix the car correctly. I have plenty of pictures before and after they will contact me or there will be a lawsuit a $70,000 car.
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July 2023 by Pamela T.
Long story short a minor scratch took weeks for Timbrook to repair. After 2 weeks I called for an update. After being told 3 times it was done, I found out they hadn't even started on the repair. But the best part was while on hold with them on the phone, I heard the service personnel trash talking customers. It was disturbing to hear customers being talked about in this manner. It was totally unacceptable and disrespectful since paying customers is what keeps them in business. People in this area work very hard and deserve better than being gossiped about in the breakroom. As I was driving out, I saw a row of heavily damaged vehicles and I shook my head. Do yourself a favor and avoid these clowns.
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July 2023 by Sharon
Better experience than the last time. Only had my car a week to make repairs from being broadsided at Walmart while I was parked. This time, repairs looks like a brand new car. Staff was easy to talk to and work with.Services: Painting
