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January 2024 by Erik (Eazy)
They wanted 5$93 from the location to panama Florida for my buddy that was trying to rent a tow behind that hooks to his hitch. That was only one way as well they are insane that's expensive in my opinion, but then again I don't know that market I think it's expensive though for one way.
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January 2024 by doug lewis
I rented a trailer from another local U-haul but my rental was transferred to this location the day before the rental. On the morning of the rental, I received a text message from an employee saying that they had sick kids and could not meet me to assist loading the trailer but I could load the trailer myself. I proceeded to the location and found the trailer parked on the shoulder of a very busy highway and perpendicular to the road so that I would have to block traffic while I loaded the trailer onto my truck. With no one there to assist, I decided to go to another U-haul location a few miles away and rent a trailer. At the new U-haul location, I told them about the existing rental and they told me there would be no problem canceling. They made a phone call and assured me that the existing rental was cancelled and then I rented a trailer from them. A few days later I saw that the original location had charged my credit card $160 for the cancelled rental. I called them but they refused to refund the charge.
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December 2023 by Douglas L.
I rented a trailer from another local U-haul but my rental was transferred to this location the day before the rental. On the morning of the rental, I received a text message from an employee saying that they had sick kids and could not meet me to assist loading the trailer but I could load the trailer myself. I proceeded to the location and found the trailer parked on the shoulder of a very busy highway and perpendicular to the road so that I would have to block traffic while I loaded the trailer onto my truck. With no one there to assist, I decided to go to another U-haul location a few miles away and rent a trailer. At the new U-haul location, I told them about the existing rental and they told me there would be no problem canceling. They made a phone call and assured me that the existing rental was cancelled and then I rented a trailer from them. A few days later I saw that the original location had charged my credit card $160 for the cancelled rental. I called them but they refused to refund the charge.
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October 2023 by Holly Wik
This is a family-owned shop. What they might lack in professionalism (as noted by another reviewer) is more than made up for in warmth and helpfulness. As a mom, it didn't bother me a bit that Shana was feeding her kids with one hand while processing my rental with the other, all the while providing helpful information for a new Maryland resident. The trailer I had reserved was ready and serviceable, and Ron had me hooked up in no time with a smile. Plus the location was excellent, with easy access to the Interstate. I would rent there again!
