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December 2023 by Douglas L.
I rented a trailer from another local U-haul but my rental was transferred to this location the day before the rental. On the morning of the rental, I received a text message from an employee saying that they had sick kids and could not meet me to assist loading the trailer but I could load the trailer myself. I proceeded to the location and found the trailer parked on the shoulder of a very busy highway and perpendicular to the road so that I would have to block traffic while I loaded the trailer onto my truck. With no one there to assist, I decided to go to another U-haul location a few miles away and rent a trailer. At the new U-haul location, I told them about the existing rental and they told me there would be no problem canceling. They made a phone call and assured me that the existing rental was cancelled and then I rented a trailer from them. A few days later I saw that the original location had charged my credit card $160 for the cancelled rental. I called them but they refused to refund the charge.
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September 2020 by jerome D
Take up you haul ended up talking to Mr. Chris for half hour very nice and professional people
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June 2020 by Joe Schintzius
Some of the most helpful people I have met so far in the Cumberland area.
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July 2019 by NoName Ismypreference
Trash! They lie to you about whom they contract with and their responsibilities. They will hve ya car hooked up for you and NEVER unhook it. They have a lot of extended associated franchises so they can pass the blame! Budget rental is soooo much better. They actually care about their customers
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April 2019 by Choddie Clark
Got a car dolly to tow cuzz car
