Auto Repair in Darlington, MD

“1st experience with this facility and under less than desirable circumstances. My son was traveling from Home in PA back to college in MD during a rain storm and his vehicle broke down just outside of Jarretsville. Had to tow the vehicle to Dublin Service Center based on recommendation by towing facility (I will be writing a good review for them too!). Was pleasantly surprised at the communication, response time, and the promptness to resolution! Now the best reviews, in my opinion, are the one's where things don't go according to plan but the customer is still a happy camper. This is the case here. I was told the vehicle was finished so my son got a ride from college (1hr+ away) to the shop. Initially all was OK but when he got about 3 miles away the vehicle was clearly not working properly; he was able to get it back to the lot without towing. At no fault of the shop, the new spark plug harness they just installed was defective (shorted on cylinder 3). They replaced it with a new harness the next morning and drove the vehicle several times for about 20 miles to make sure it was OK this time. As frustrating as this was, what was more important is how Jim communicated and addressed the issue. The best measure is how things are handled when things go wrong; I certainly have no complaints (only compliments) with how Jim handled things. The last point I will make is that I was from out of state and unfamiliar with the territory. I was in an ideal situation for someone to have taken advantage of me financially or otherwise. Fortunately I lucked out finding George's Towing and Dublin Service Center to help me out when I needed it! Great response, good work, and at a fair price! Thank you guys! Though you are too far for me to be a regular customer, I would not hesitate to recommend you to anyone that asks. I hope this review helps you prosper!”

“I must say the customer service was exceptional Scott was very patient and helpful. Paint I ordered matched my car perfectly. Now I’m know professional but I did an ok job for it being my first time.”

“From start to finish this garage is top notch. My husband is very pleased with all the work done. He received my truck back when promised and at a fair price. Highly recommend.”

“Had an alignment done on my Sienna, they did a great job,steering wheel perfectly centered and drives strait as an arrow. provided a printout of before and after measurements. Glen was great to deal with and prices are good. They came highly recommended from friends and I will be going back. Thanks for the great service.”